Benjamin Mok Khai Wah
Summary
At C. K. Tangs, I honed my expertise in store operations and customer engagement, driving loyalty sales through personalized service. My proactive approach in team collaboration significantly contributed to achieving monthly sales targets. Skilled in POS systems, I ensured seamless transactions, embodying teamwork and brand awareness to enhance the shopping experience.
Overview
20
20
years of professional experience
Work History
Retail Specialist
C. K. Tangs
1 Harbourfront Walk #02-189 Vivocity S098585
03.2019 - Current
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Built rapport with client through engaging conversations about their needs/preferences which ultimately led to increased loyalty sales.
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Managed inventory for optimal stock levels and efficient merchandise presentation.
- Collaborated with team members to achieve monthly sales targets and maintain high performance standards.
- Ensured a clean, organized store environment to enhance the shopping experience.
- Handled returns and exchanges professionally, ensuring customer satisfaction remained a priority during these interactions.
- Utilized POS systems efficiently for accurate transactions and inventory management purposes.
Senior Sales Executive
1st Mobile Pte Ltd
Tangs At Tangs Plaza / Vivocity
08.2016 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Retail Manager
3 Mobile Pte Ltd
Islandwide
01.2005 - 07.2016
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
ITC - Precision Engineering
ITE
GCE O Levels -
Buona Vista Secondary School
GCE N Levels -
Buona Vista Secondary School
PSLE -
Pei Tong Primary School
Skills
- Store operations
- Point of sale systems
- Customer engagement
- Brand awareness
- Sales
- Teamwork
Languages
English
Chinese (Mandarin)
Timeline
Retail Specialist
C. K. Tangs
03.2019 - Current
Senior Sales Executive
1st Mobile Pte Ltd
08.2016 - 03.2019
Retail Manager
3 Mobile Pte Ltd
01.2005 - 07.2016
ITC - Precision Engineering
ITE
GCE O Levels -
Buona Vista Secondary School
GCE N Levels -
Buona Vista Secondary School
PSLE -
Pei Tong Primary School