Detail-oriented, organized, and meticulous Software Developer passionate in Digital Entertainment Development. Works at fast pace to meet tight deadlines.
Overview
11
11
years of professional experience
Work History
OPERATIONS EXECUTIVE & CUSTOMER SERVICE OFFICER
NATRAHEA
12.2022 - Current
Managing over 35 Staff consisting across 7 outlets island-wide with Operational Assistance(i.e. Technical Support, Customer Officer Training, etc)
Optimization and Automatization of Booking-Keeping Records with Google Sheets & Excel for Financial Planning Processes.
Reviewing and Ensuring Quality Customer Experiences with Constant Upgrading for Top of the industry Spinal Healthcare Solution.
APPLICATIONS DEVELOPER
SG PRESCHOOL GLOBAL
01.2019 - 09.2019
Lead a team in designing and developing AR Unity Application to take in predetermine Images to play audio queues for Commercial Visual Aid Educational Usage.
Understanding and providing various solutions for Client's needs with Documentation for Aftercare.
Efficiently adapt to client's requested changes in a short 1-Month project period.
JUNIOR SOFTWARE ENGINEER
ROYCEMEDIA TECHNOLOGIES PTE LTD
01.2014 - 01.2016
Development of Building System Management Software to visually track and display CCTV feeds in a 3D Simulated Environment.
Learning on the Job to implement Network Data Entries Logs to be Visually Displayed in BSMS.
Analyzing, Proposal and Implementation of Solution faced by the Client's Needs.
Executive Officer (Customer Service Operations) at Bengal Commercial Bank Ltd.Executive Officer (Customer Service Operations) at Bengal Commercial Bank Ltd.
<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD