Benjamin Goh
Stag's Head Steakouse
8
years of professional experience
Dynamic bar supervisor with a proven track record in enhancing customer engagement and driving revenue through innovative promotional concepts and upselling strategies.
Work History
Senior Bar Supervisor
8 Months- Oversaw daily bar operations while ensuring adherence to health and safety regulations.
- Developed staff competency in cocktail preparation and customer service standards to support daily operations.
- Tracked inventory levels, identified reorder needs, and placed orders to prevent stockouts.
- Designed drink specials and implemented in-store promotions to enhance customer engagement.
- Provided exceptional customer service, resolving issues promptly and effectively.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Assisted in maintaining cleanliness and organization of bar area for optimal efficiency.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Improved customer service rankings by resolving issues quickly and accurately.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Fostered positive relationships with vendors, negotiating favorable contracts for alcohol supplies and equipment purchases.
- Tracked sales data regularly to identify popular products or trends that could inform future menu offerings or marketing efforts.
- Worked with distributors to add new products to bar menu.
- Purchased supplies according to expected demand.
- Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
- Assisted in recruiting high-quality staff members, conducting interviews, background checks, and onboarding processes.
- Utilized point-of-sale system for accurate order processing and cash handling.
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out the cash register and prepared the cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Checked ID cards and verified bar guests were of legal age.
- Improved team morale by providing ongoing support, training, and opportunities for professional growth.
- Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
- Poured and prepared mixed drinks for over 140
- customers daily.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Coordinated private events within budget constraints while delivering exceptional service tailored to client needs.
- Ensured compliance with local health and safety regulations by conducting regular inspections and addressing issues promptly.
Senior Bartender
3 Years- Oversee daily bar operations and ensure smooth, efficient service.
- Prepare and serve cocktails, mocktails, wines, spirits, beers, and other beverages according to established recipes and quality standards.
- Provide attentive and professional service while maintaining a welcoming guest experience.
- Supervise, guide, and support bartenders and bar service staff during daily operations.
- Train new team members on beverage preparation, service standards, product knowledge, and bar procedures.
- Ensure consistent drink quality, presentation, portion control, and adherence to recipes.
- Monitor bar inventory, conduct stock counts, and assist with ordering and replenishment of beverages and supplies.
- Maintain cleanliness, organisation, and hygiene of the bar, equipment, and storage areas in accordance with food and beverage safety standards.
- Handle cash and payment transactions accurately when required.
- Assist with opening and closing duties, including preparation, cleaning, stock checks, and securing the bar.
- Monitor guest needs and handle service issues professionally, escalating matters to management when necessary.
- Coordinate closely with the kitchen, floor service team, and management to ensure efficient service.
- Support the Bar Manager with menu development, promotions, beverage costing, and implementation of operational procedures.
- Ensure compliance with company policies, licensing requirements, workplace safety, and responsible alcohol-service practices.
- Maintain strong knowledge of cocktails, spirits, wines, beers, and current beverage trends.
Combat Driver
2 Years- Operated various vehicles to transport personnel and equipment efficiently across multiple locations.
- Ensured compliance with safety regulations and protocols during daily operations.
- Conducted regular vehicle inspections and maintenance to guarantee optimal performance.
- Collaborated with team members to streamline transportation processes and improve service delivery.
Bartender/Server
2 Years 7 Months- Delivered exceptional customer service in high-pressure dining environment.
- Coordinated beverage preparation and service to ensure timely delivery.
- Trained new staff on menu items, service protocols, and POS systems.
- Implemented process improvements that enhanced efficiency of drink service.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Education
Nitec In Food & Beverage Operation - Hospitality
Skills
Beverage making
Schedule oversight
Food and beverage service
Beverage safety
Service training
Team leadership
Food handling
High volume dining
Scheduling coordination
Cocktail innovation
Schedule oversight
Staff management
Staff scheduling
Team direction
Recruitment and hiring
Ordering supplies
Staff training
Timeline
Senior Bar Supervisor
Stag's Head Steakouse
01.2026 - CurrentRead More
Senior Bartender
Morton's Steakhouse
12.2022 - 12.2025Read More
Combat Driver
Scdf Hq
11.2020 - 11.2022Read More
Bartender/Server
Morton's Steakhouse
04.2018 - 11.2020Read More
ITE
Nitec In Food & Beverage Operation from Hospitality
Read More