Benjalyn Joy Anak Benjamin
Port Dickson
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
10
10
years of professional experience
Work History
Supervisor
Nasi Lemak Ayam Taliwang
2023.10 - Current
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Ordered new supplies and food to maintain service levels.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Established and managed team schedules and shift assignments.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Tracked food production levels, meal counts, and supply costs.
- Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
- Managed catering orders effectively, ensuring timely delivery of large-scale meals without compromising quality or presentation standards.
- Increased repeat business through exceptional customer service and attention to special dietary needs or requests.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Established strong relationships with local suppliers to ensure the freshest ingredients were used in all dishes prepared.
- Optimized cost management by negotiating vendor contracts for food supplies, equipment, and services.
- Developed new menu items that catered to diverse clientele tastes while staying within budget constraints.
F&B Part-Timer
Royal Yacht Port Dickson Club
- 2022.01
Sales Assistant
Perusahaan Sri Maju Hardware
2017.01 - 2018.01
Assistant Teacher
Equipkids Network
2017.01 - 2017.12
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Assisted in implementation of new learning tools, systems and materials.
- Assisted in lessons, curriculum and homework planning.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Provided one-on-one and group-based learning support focused on student progress.
- Worked with teacher and administrators to enforce school policies and procedures.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Monitored and reported student progress and development, offering mentoring as needed.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Administrator
Bayu Beach Resort Port Dickson
2014.01 - 2015.09
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Collected, validated, and distributed information to employees.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Entered and maintained departmental records in company database.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Managed company schedule to coordinate calendar and arrange travel.
- Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Coordinated with human resources department to handle payroll and personnel databases.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Targeted new customers to grow geographic reach and increase revenue.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
Receptionist Cum Administrator
Methodist Centre Port Dickson
2014.01 - 2015.01
Education
Penilaian Menengah Rendah (PMR/N LEVEL) & Sijil Pelajaran Malaysia (SPM/O LEVEL) -
Sekolah Menengah Kampung Baru Si Rusa
01.2013
Ujian Pencapaian Sekolah Rendah (UPSR/PSLE) -
Sekolah Rendah Kebangsaan Wira Jaya
01.2008
Skills
- Proficient in Microsoft Office (Word/Excel/PowerPoint)
- Ability to effectively communicate with all levels
- Proven planning and organizational skills with the ability to handle multiple priorities effectively
- Well developed listening and negotiation skills
- Ability to work in teams and open to others views
- Ability to multitask, prioritize and manage time effectively
- Ability to adapt to changes of shift and work environment
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
Languages
English
Malay
Current Address
Port Dickson
Year Of Birth
1996
Referral Contacts
- Iswariya Devi Ragunathan, Floor Captain, 011-61690590
- Khoo Swee Mei, Senior Executive, PAIAA Service, +65 92478911
Personal Information
Gender: Female
Workholic person
On time person and i love working in positive environments. I work with passion & give my 100% effort on my job/task.
Timeline
Supervisor
Nasi Lemak Ayam Taliwang
2023.10 - Current
Sales Assistant
Perusahaan Sri Maju Hardware
2017.01 - 2018.01
Assistant Teacher
Equipkids Network
2017.01 - 2017.12
Administrator
Bayu Beach Resort Port Dickson
2014.01 - 2015.09
Receptionist Cum Administrator
Methodist Centre Port Dickson
2014.01 - 2015.01
F&B Part-Timer
Royal Yacht Port Dickson Club
- 2022.01
Penilaian Menengah Rendah (PMR/N LEVEL) & Sijil Pelajaran Malaysia (SPM/O LEVEL) -
Sekolah Menengah Kampung Baru Si Rusa
Ujian Pencapaian Sekolah Rendah (UPSR/PSLE) -
Sekolah Rendah Kebangsaan Wira Jaya
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