Summary
Work History
Education
Skills
Languages
Generic
Benedict Tan

Benedict Tan

Summary

Dynamic retail professional with a proven track record at Pet Lovers Centre, excelling in customer service and product knowledge. Skilled in inventory tracking and cash handling, I fostered customer loyalty through effective communication and upselling strategies, contributing to a positive shopping experience and achieving sales targets.

Developed expertise in fast-paced production environment, demonstrating strong technical skills and attention to detail. Proven ability to adhere to safety standards and optimize production processes. Seeking to transition into new field, leveraging comprehensive problem-solving abilities and technical know-how. Experienced with operating and maintaining production equipment efficiently. Utilizes technical skills to troubleshoot issues and ensure seamless workflow. Strong understanding of safety protocols and quality control, contributing to reliable and productive work environment.

Work History

Auxiliary Police Officer

Certis Cisco
06.2016 - 06.2017
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Assisted with traffic control during major incidents, contributing to a smoother flow of vehicles and reducing congestion.
  • Conducted security checks at various locations, deterring potential criminal activities and safeguarding the community.
  • Provided detailed reports on daily activities and incident responses for management review.
  • Responded promptly to incidents, providing assistance and coordinating with emergency services.
  • Maintained proficiency in using various law enforcement tools such as radio systems, pepper spray, handcuffs, batons, among others.

Order Picker

Foodpanda
12.2021 - 03.2023
  • Selected and picked customer orders accurately, minimizing errors in order fulfillment.
  • Conducted regular inventory checks to verify stock levels and assist in restocking efforts.
  • Collaborated with team members to streamline picking processes and improve workflow efficiency.
  • Utilized barcode scanners for accurate tracking of products throughout picking process.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.

Retail Assistant

Pet Lovers Centre
04.2023 - 10.2023
  • Assisted customers with product selection and provided knowledgeable recommendations on pet care.
  • Managed inventory levels, ensuring stock availability and accurate product placement on shelves.
  • Processed transactions efficiently using POS systems, enhancing customer service experience.
  • Maintained cleanliness and organization of the sales floor, contributing to a welcoming shopping environment.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Educated customers about pet nutrition and health products, fostering informed purchasing decisions.
  • Resolved customer inquiries and complaints promptly, promoting customer satisfaction and loyalty.
  • Participated in training new staff on store policies, operations, and customer service protocols.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.

Warehouse Assistant

Bollore
11.2023 - 04.2024
  • Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
  • Managed inventory using barcode scanning systems to ensure accuracy in stock levels.
  • Assisted in loading and unloading shipments, maintaining organization for quick retrieval.
  • Collaborated with team members to streamline order fulfillment processes, enhancing productivity.
  • Trained new staff on warehouse procedures and safety protocols, improving onboarding efficiency.
  • Implemented best practices for material handling, reducing damage during transportation operations.
  • Assisted with stock takes and cycle counts to promote accurate inventory processes.

Production Technician

Rayee
04.2024 - 05.2025
  • Operated production machinery according to safety protocols and standard operating procedures.
  • Assisted in quality control inspections, identifying defects and ensuring product standards.
  • Collaborated with team members to maintain efficient workflow on the production line.
  • Learned to troubleshoot equipment issues, minimizing downtime during operations.
  • Maintained cleanliness and organization of work area, adhering to 5S principles.
  • Supported inventory management by tracking materials used during production runs.
  • Participated in training sessions to enhance knowledge of safety practices and equipment operation.
  • Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
  • Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
  • Assisted in quality control measures by performing routine inspections of products against established standards.
  • Performed setup of production equipment to establish optimal performance.
  • Performed regular calibration checks on instruments ensuring precision measurements throughout the production process.
  • Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
  • Trained and supervised production personnel to properly use production equipment and apply best practices.

Education

O Levels -

Mayflower Secondary
Singapore

Skills

  • Customer service
  • Customer assistance
  • Patience and empathy
  • Time management capabilities
  • Cash register operation
  • Cash handling accuracy
  • Order processing
  • Payment processing
  • Upselling strategies
  • Product knowledge expertise

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)

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Benedict Tan