Benedict Lin
Singapore
Summary
Diligent Business Manager with background in driving customer satisfaction and retention. Expertise in managing customer relationships, leading initiatives to improve client engagement. Known for adaptability, effective communication and strong decision-making abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Hextech Pte. Ltd.
06.2023 - Current
- Oversee procurement of goods from both international and local suppliers, ensuring timely and cost-effective ordering to meet business needs.
- Coordinate and manage end-to-end shipment logistics, including liaising with carriers and freight forwarders for efficient delivery to customers.
- Prepare and issue invoices and sales quotations for clients, maintaining accuracy and alignment with customer agreements.
- Act as a key point of contact for client inquiries, providing timely responses to support business relationships and ensure customer satisfaction.
- Support minor sales functions, contributing to revenue growth by assisting in closing deals and nurturing client relationships.
- Handle accounts management tasks, ensuring records are up-to-date, and payments are processed efficiently.
General Manager
Intric Technologies Pte. Ltd.
04.2021 - 12.2023
- Directed cross-functional teams to enhance operational efficiency and achieve strategic objectives.
- Cultivated interpersonal skills by building positive relationships with others.
- Fostered a culture of continuous improvement through training, mentoring, and performance feedback.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Led initiatives that improved customer satisfaction and strengthened client relationships through targeted solutions.
- Generated over a million dollars’ worth of sales alongside government grant supports
Business Development Manager
Intric Technologies Pte. Ltd.
10.2019 - 04.2021
- Generated new business with marketing initiatives and strategic plans.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established relationships with key decision-makers within customer’s organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Gathered user issues and implement IT solutions for them to digitize their business operations
Huawei Sales Promoter
Huawei International Pte. Ltd.
07.2017 - 04.2021
- Part-time Role
- Achieved Top Sales award several times within the company
- Promoted and explained new and existing products to B2C customers
- Learned and adapted quickly to new technology and software applications.
- Worked in Key Accounts in Telcos such as Singtel, M1, Starhub outlets as well as Roadshows in SITEX & COMEX
Human Resource Recruiter (Self-Employed)
J&M Employment Agency
10.2016 - 01.2019
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
- Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Helped set up medical, dental and life insurance benefits to facilitate employee on-boarding process.
Ops/Finance/Marketing Intern
Airfrov / HM2B Pte. Ltd.
09.2017 - 12.2017
- Collaborated with team members to help expand marketing channels.
- Contributed to mock-ups, email campaigns, and social media content.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Assisted in company’s claims in relation to PIC
- Received "Best Intern Award" internally in the company
- Converted to freelance part-time after the end of school internship
Samsung Mobile Sales Promoter
Wei!Creative Pte. Ltd.
08.2015 - 07.2017
- Part-Time Role
- Pushing B2C sales for new mobile & tablet devices
- Gathering extensive knowledge on IT hardware
Education
High School Diploma - Business Management
Nanyang Polytechnic
01.2017
GCE “O” Level
Choa Chu Kang Secondary
01.2014
Skills
- Revenue optimization
- Financial operations
- Customer relationship building & rapport
- Product and service sales
- Prospect targeting
- Problem-solving
Certification
- 2016-09 Certification of Employment Intermediaries (CEI)
- 2021-07 Food Safety and Hygiene-1
Languages
English
Mandarin
Timeline
Operations Manager
Hextech Pte. Ltd.
06.2023 - Current
General Manager
Intric Technologies Pte. Ltd.
04.2021 - 12.2023
Business Development Manager
Intric Technologies Pte. Ltd.
10.2019 - 04.2021
Ops/Finance/Marketing Intern
Airfrov / HM2B Pte. Ltd.
09.2017 - 12.2017
Huawei Sales Promoter
Huawei International Pte. Ltd.
07.2017 - 04.2021
Human Resource Recruiter (Self-Employed)
J&M Employment Agency
10.2016 - 01.2019
Samsung Mobile Sales Promoter
Wei!Creative Pte. Ltd.
08.2015 - 07.2017
High School Diploma - Business Management
Nanyang Polytechnic
GCE “O” Level
Choa Chu Kang Secondary