Benedict Chia Boon Yong

Built and ran the homeowner lead-matching operation, hiring & supervising Lead Consultants (verification & homeowner calls) and Lead Managers (replacements & escalations). Assumed full ownership on 5 Jul and delivered a complete system revamp by end-Jul.

• Assumed full ownership on 5 Jul and delivered a complete system revamp by end-July: SOPs, verification scripts, replacement eligibility/risk matrix, weekly KPI dashboards.
• Managed ~30–35 interior design firms; ran weekly acceptance & quality reviews, handled exceptions/escalations, and enforced documentation standards.
• Client acceptance improved from about 60% (Mar–May baseline) to about 70% (June) and ~95% by late July/August; disqualified cases reduced from about 40% to under 5%.
• Built a Looker Studio dashboard for fulfillment/quality tracking, handover checks, trend analysis, and stakeholder reporting.
• Trained & coached Lead Consultants on QA, risk-based verification, and record-keeping to raise call effectiveness and data accuracy.

• Section 2IC (LAW/Sharpshooter) and Platoon 2IC (AFV); executed daily readiness checks, equipment accountability, and safety briefings.
• Conducted risk assessments, routine inspections, and incident-prevention measures during training, unit evaluations, and overseas exercises; supported HOTO-style verifications and documentation.
• Army High Readiness Standby Force; coordinated with commanders to deliver mission objectives under time pressure.
• Safety Advocate & Media IC; served as NDP 2024 party orderly; maintained records and compliance with unit SOPs.
• Overall Performance: OUTSTANDING | Overall Conduct: OUTSTANDING.

Key Achievements

• NSF of the Year (DIV/FMN); Letter of Commendation; Commander Coin; IPPT Gold.
• Battalion “Best Soldier” (Aug 2024) and internal “Leader” award for consistent leadership.
• Highest scorer in compass course; contributed to platoon winning Best Assault Platoon in battalion.

Training

• Basic VTOL UAV Operator Course — Pass
• Armoured Infantry Trooper Course — Pass
• Vocation Fitness Training (ARMR) — Pass
• BMT (PTP) — Completed

• Standardized follow-up workflows and CRM hygiene, improving team close rate by ~15–20%.
• Ran weekly pipeline audits; fed leak-point fixes into the concierge SOPs used later at scale.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.

• Prospected and qualified accounts across interior design & hospitality; surfaced process gaps that informed the later concierge revamp.
• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

• Supported stage/venue operations, ensured performer safety & flow, assisted guests with information.
• Coached new team members on SOPs; coordinated daily venue tasks with supervisors and stage managers.

• Assisted with crowd/logistics operations and on-site safety; coordinated with event supervisors for smooth execution.

• Produced signage and large-format print assets: layout/composition, image editing, file preparation, proofing, and production per specs.
• Prepared working files for customer approval (dimensions, colour, content); exported in required formats.
• Created cutting/die-cut paths; transferred print files to large-format printer (RIP); prepared jobsheets; operated cutting plotter for die-cut graphics.
• Performed basic QC against job tickets/specs and coordinated with production for accurate finishing.

• Created sketches, edited images, supported layout/composition and cut-file creation for production.
• Ensured print files transferred correctly to large-format printer (RIP) and supported jobsheet preparation.