Benazeer Badshah Khan

Key contributor within Coursera’s India Operations Center, driving scalable content and certification delivery for global learners and enterprise partners.

• Spearheaded high-impact cross-functional projects within Content Operations, improving execution efficiency and delivery timelines across global programs.
• Managed end-to-end operational workflows supporting content publishing, certification launches, and enterprise deployments on a global scale.
• Introduced standardized reporting frameworks and executive dashboards to improve visibility into KPIs, utilization, and ROI across content initiatives.
• Improved operational efficiency by ~60% over 18 months through workflow redesign, automation initiatives, SLA optimization, and role clarity.
• Owned complex technical escalations and reduced resolution turnaround time through structured root-cause analysis and cross-team collaboration.
• Leveraged data analysis to identify systemic inefficiencies and implement scalable, repeatable process improvements.

Partnered with senior leadership and Product teams to drive client success, provide subject-matter expertise, resolve complex issues through root-cause analysis, optimize pipeline progression, and streamline operational processes for improved efficiency and client outcomes.

• Worked closely with senior leadership to complete projects and solve complex issues.
• Provide subject matter expertise and consultation for product management to clients and Internal CSMs.
• Identified issues through root cause analysis to implement corrective action.
• Moved prospects to proper stage of pipeline.
• Used internal and external resources to maintain up-to-date knowledge of products and industry.
• Streamlined operational processes and collaborated with management to implement process improvements.

Drove complex CRM, authentication, and virtual event integrations while providing strategic technical support to Customer Success and Account teams, optimizing platform performance, and mentoring cross-functional consultants to enhance client delivery outcomes.

• Worked on different CRM integrations, external authentication integrations and Virtual event integrations.
• Responded to clients and CSMs requests for products, services.
• Provided focused strategic support for the Event Cloud customer success teams, Account managers and their clients.
• Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
• Trained, oversaw and mentored new team members to strengthen performance and job expertise.

Delivered strategic product consulting and account growth initiatives by partnering with key clients and product teams to drive adoption, mitigate renewal risk, and shape high-impact product enhancements through data-backed business cases.

• Provide product development and project management consultative services to assigned business areas.
• Providing enhanced support and consultative services for key accounts.
• Proactively identifying and working with “At risk account” clients to increase usage where renewal is in doubt.
• Work closely with clients and our product management teams to design and implement new functionalities.
• Develop business case and define value proposition for new product development proposals.

Served as a strategic client advisor and single point of contact, diagnosing technical and event management issues, translating customer requirements into scalable platform solutions, and driving client satisfaction, retention, and product enhancements through cross-functional collaboration.

• Diagnose and resolve issues related to Registration, Travel management, software performance, operating environment and Event management.
• Provide single point of contact for customer issues and implementing their event requirements in the Cvent software.
• Analysis & Consultation to convey customer requirements to the Sales Team.
• Makes proactive client calls to ensure client satisfaction, issue resolution, and client retention.
• Proactively identifying potential issues in Cvent software design and conveying it to the technology team as an enhancement.

Interpreted and documented high-volume patient ECG data, accurately identifying arrhythmias, heart blocks, pacemaker irregularities, and myocardial infarctions to support timely clinical intervention.

• Interpretation and documentation of incoming patient ECG data, identification of abnormal variation in heart rhythm related to arrhythmias, heart blocks, pacemakers and Myocardial Infarctions.