Summary
Work History
Education
Skills
Languages
Timeline
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Ben Tan

Summary

Dynamic Service Manager with a proven track record at Koufu, excelling in operational efficiency and team leadership. Enhanced customer satisfaction through strategic planning and effective staff training. Skilled in performance analysis, I implemented inventory management practices that reduced waste by 20%, fostering a collaborative and high-performing work environment.

Work History

Service Manager

Koufu
2025 - 2026
  • Managed daily operations to ensure efficient food service delivery and customer satisfaction.
  • Trained staff on service standards and operational procedures to enhance team performance.
  • Implemented inventory management practices to reduce waste and optimize stock levels.
  • Coordinated scheduling and task delegation to maintain smooth workflow during peak hours.
  • Monitored compliance with health and safety regulations, ensuring a safe dining environment.
  • Developed strategies for improving customer service based on feedback and operational insights.
  • Led team meetings to communicate goals, address challenges, and foster collaboration among staff.
  • Met with customers to discuss service needs and offer available solutions.

Agent Leader

Connect Center
2024 - 2025
  • Supervised daily operations to ensure efficient workflow and adherence to company policies.
  • Trained and mentored new agents, enhancing team performance and customer service standards.
  • Implemented quality assurance procedures, improving service accuracy and client satisfaction levels.
  • Analyzed performance metrics to identify trends and optimize agent productivity strategies.
  • Coordinated scheduling and resource allocation, ensuring adequate staffing for peak times.
  • Developed training materials focused on best practices, increasing team knowledge retention rates.
  • Conducted regular performance reviews, providing constructive feedback to support professional growth.
  • Oversaw hiring process for new agents, including reviewing applications, conducting interviews, and making final selections based on skillset alignment with job requirements.
  • Assisted in supervision of Guest Service Agents as directed.

Shop Manager

Giordano
2016 - 2023
  • Managed daily operations to ensure efficient food service delivery and customer satisfaction.
  • Trained staff on service standards and operational procedures to enhance team performance.
  • Implemented inventory management practices to reduce waste and optimize stock levels.
  • Coordinated scheduling and task delegation to maintain smooth workflow during peak hours.
  • Monitored compliance with health and safety regulations, ensuring a safe dining environment.
  • Developed strategies for improving customer service based on feedback and operational insights.
  • Led team meetings to communicate goals, address challenges, and foster collaboration among staff.
  • Met with customers to discuss service needs and offer available solutions.

Education

High School Diploma - Computational Science

Informatics
Selegie
03.1980

Skills

  • Customer service
  • Team leadership
  • Operational efficiency
  • Staff training
  • Performance analysis
  • Scheduling coordination
  • Conflict resolution
  • Communication skills
  • Strategic planning
  • Performance evaluation

Languages

English
Upper intermediate (B2)
Chinese (Mandarin)
Upper intermediate (B2)
Chinese (Cantonese)
Beginner (A1)
Malay
Beginner (A1)

Timeline

Service Manager

Koufu
2025 - 2026

Agent Leader

Connect Center
2024 - 2025

Shop Manager

Giordano
2016 - 2023

High School Diploma - Computational Science

Informatics

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Ben Tan