Ben Kong
Summary
Goal-oriented manager with distinguished experience in the industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Performance-oriented Sales Leader offering exceptional record of achievement in my career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Accomplished Sales Manager offering 16 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure current interested position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Country Sales Manager
Greene Tweed & Co Pte Ltd
03.2016 - Current
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Communicated product quality and market comparisons by creating sales presentations.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Facilitated business by implementing practical networking techniques.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Collaborated with advertising group to create uniformity between advertising messages and distributors incentives.
- Drove sales by developing multi-million dollar contract sales.
Territory Sales Manager
Parker Hannifin
03.2014 - 02.2016
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Drove team revenue totals by bringing in top sales numbers.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
- Carefully analyzed data to determine most effective sales strategies.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Spearheaded efficient resolutions for wide-ranging customer issues to offer outstanding service and maintain high customer satisfaction.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Tracked changing product lines to effectively meet dynamic market demands.
- Collaborated cross-functionally with product development and production teams to improve designs and reduce costs.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Industrial Sales Manager
James Walker Pte Ltd
03.2012 - 02.2014
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Organized promotional events and interacted with community to increase sales volume.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Communicated product quality and market comparisons by creating sales presentations.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Facilitated business by implementing practical networking techniques through exhibitions and trade shows.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Key Account Manager
ERIKS Pte Ltd
12.2010 - 01.2012
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Supported sales and reporting for key accounts.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed key competitors to respond to competitive threats.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Conducted economic and demographic research and analysis to produce critical reports.
- Positioned global capabilities to expand market share.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Quoted prices, credit terms and other bid specifications.
- Met existing customers to review current services and expand sales opportunities.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
- Set and achieved company defined sales goals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consulted with businesses to supply accurate product and service information.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to event marketing, sales and brand promotion.
- Maintained current knowledge of evolving changes in marketplace.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
- Developed, maintained and utilized diverse client base.
- Presented professional image consistent with company's brand values.
- Kept detailed records of daily activities through online customer database.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Product Specialist
SLS Bearings Pte Ltd
12.2006 - 06.2010
- Continually expanded knowledge of Bearings and Sealing product line.
- Researched product's technical specifications and accurately communicated information.
- Trained and provided coaching to new and junior team members.
- Assisted with product demonstrations to showcase functionality.
- Liaised between customers and manufacturing to design new product.
- Created database of all equipment models and serial Numbers.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Generated reports to track performance and analyze trends.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot issues.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Offered assistance in implementing and developing training programs.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Installed and configured operating systems and applications.
- Developed and implemented preventive maintenance procedures.
- Helped streamline repair processes and update procedures for support action consistency.
Senior Investigation Officer
Singapore Police Force
12.2001 - 12.2006
- Verified compliance with codes and documented findings.
- Gave official testimony in grand jury, administrative and open court hearings.
- Received, analyzed and responded to less complex allegations of misconduct.
- Produced comprehensive investigative reports and official correspondence for criminal prosecution.
- Worked with law enforcement, prosecutors and company representatives to handle caseload.
- Obtained evidence through direct records reviews and conducted interviews with complainants, suspects and policyholders.
- Collected sworn written and recorded statements backing up investigations.
- Conducted confidential investigations of potential law violations.
- Determined case direction based on reviews of wide-ranging information.
- Acquired background information from authorities and prepared subpoenas in conjunction with legal division.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
- Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
- Obtained and verified evidence by interviewing, observing and conducting surveillance of suspects and records.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Oversaw criminal cases, coordinated investigations, and prepared evidence and investigators for court cases.
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
- Trained team members on agency processes, court procedures and investigation strategies.
- Conducted multi-scope research into suspects to determine criminal activities and suspect operating environments.
- Collected and preserved physical evidence, photographs and laboratory submissions.
- Appeared in court and testified under oath Criminal and High Profile cases.
Education
Accelerated Management Programme - Business Management
National University of Singapore
Singapore02.2024
Master of Science - Marketing
University of New York
USA06.2017
Bachelor of Arts - Business Management
Kingston University
United Kingdom 06.2015
High School Diploma -
Ngee Ann Polytechnic
Singapore12.2001
Skills
- Interdepartmental Collaboration
- Negotiation
- Closing Techniques
- Networking Events
- Account Growth
- Customer Satisfaction
- Competitor Analysis
- Client Relationships
- Customer Order Management
- Customer Engagement Strategies
- Regional Sales and Support
- Business Analytics
- Lead Identification and Generation
- Budgeting and Expenditures
- Cross-Channel Marketing
- Sales Techniques
- Market Development
- Customer Buying Trends
- Sales Records Management
- Interpersonal Communication Skills
- Profit Target Achievement
Languages
English
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
Timeline
Country Sales Manager
Greene Tweed & Co Pte Ltd
03.2016 - Current
Territory Sales Manager
Parker Hannifin
03.2014 - 02.2016
Industrial Sales Manager
James Walker Pte Ltd
03.2012 - 02.2014
Key Account Manager
ERIKS Pte Ltd
12.2010 - 01.2012
Product Specialist
SLS Bearings Pte Ltd
12.2006 - 06.2010
Senior Investigation Officer
Singapore Police Force
12.2001 - 12.2006
Accelerated Management Programme - Business Management
National University of Singapore
Master of Science - Marketing
University of New York
Bachelor of Arts - Business Management
Kingston University
High School Diploma -
Ngee Ann Polytechnic
Similar Profiles
Jeffrey ConnollyJeffrey Connolly
Millwright at Greene TweedMillwright at Greene Tweed
Jason HarlanJason Harlan
Warehouse Supervisor at Greene TweedWarehouse Supervisor at Greene Tweed
JUAN ROBLESJUAN ROBLES
Drafter II at Greene TweedDrafter II at Greene Tweed
NG CONG JINGNG CONG JING
Country Sales Manager at The Polyolefin Company(S) Pte LtdCountry Sales Manager at The Polyolefin Company(S) Pte Ltd
Kris MäekiviKris Mäekivi
Country Sales Manager at NUMAICountry Sales Manager at NUMAI