Ben Chua Chin Hoo
Summary
Experienced [Job Title] proficient in managing [Industry] operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
Work History
Director of Operations
Dreamz Consultancy
04.2023 - 12.2023
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Defined, implemented, and revised operational policies and guidelines.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Developed systems and procedures to improve operational quality and team efficiency.
Events Coordinator
KliveAsia Pte Ltd
09.2023 - 11.2023
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Operations Manager
All About Eve Pte Ltd
05.2022 - 04.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Mitigated business risks by working closely with staff members and assessing performance.
Safe Distancing Officer
Sports Singapore
03.2020 - 03.2023
- Addressed public questions, complaints and requests and provided necessary assistance.
- Reported safety and fire hazards observed on routine patrols and during inspections.
- Assigned in Crowding controlling
- Maintain safe distances during covid times
- Worked flexible hours across night, weekend and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Fitness Instructor
Freelance
12.2021 - 07.2022
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Designed innovative fitness plans to keep clients engaged.
- Created individualized fitness programs to meet clients' goals, physical abilities and limitations.
- Kept accurate and updated client records to track progress and provide follow-up.
- Collaborated with clients to identify potential barriers to achieving fitness goals.
- Demonstrated proper form and technique to prevent injury.
- Encouraged participants to stay motivated and reach fitness goals.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Created comprehensive fitness programs tailored to needs and goals of each individual.
Education
Certifications of Merits - Mechanical Engineering
Assumption Vocational Institution
SingaporeFitness Instructor Certifications - Health And Fitness
Republic Polytechnic
SingaporeSG Sports Coaching Lvl 1 - Sports Coaching
Republic Polytechnic
SingaporeSkills
- Leadership Training
- Operations Oversight
- Strategic Planning and Execution
- Cost Control
- Business Management
- Inventory Control
- Financial Management
- Staff Management
- Time Management
- Budgeting Expertise
- Event Planning
- Food and Beverage Management
Fishing, Soccer, Muay Thai
Fishing for Patience
Soccer for Tactics
Muay Thai For Focus
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Hokkien
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Events Coordinator
KliveAsia Pte Ltd
09.2023 - 11.2023
Director of Operations
Dreamz Consultancy
04.2023 - 12.2023
Operations Manager
All About Eve Pte Ltd
05.2022 - 04.2023
Fitness Instructor
Freelance
12.2021 - 07.2022
Safe Distancing Officer
Sports Singapore
03.2020 - 03.2023
Certifications of Merits - Mechanical Engineering
Assumption Vocational Institution
Fitness Instructor Certifications - Health And Fitness
Republic Polytechnic
SG Sports Coaching Lvl 1 - Sports Coaching
Republic Polytechnic
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