Belle Wong
Summary
Proven to excel in high-pressure environments, I significantly contributed to Tatsuya Japanese Restaurant by enhancing guest experiences through exceptional service and allergy awareness. My ability to memorize menus and foster teamwork led to increased sales and efficiency. Skilled in beverage preparation and known for a friendly demeanor, I consistently exceed customer expectations.
Overview
4
4
years of professional experience
Work History
Waitress
Tatsuya Japanese Restaurant
09.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
Barista
Seven Sips Yogurt
Malaysia
09.2020 - 07.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
Spm -
Perak Girl School
Malaysia2018
Skills
- Menu Memorization
- Allergy awareness
- Beverage Preparation
- Friendly and outgoing
- Cleanliness
- Teamwork and Collaboration
Timeline
Waitress
Tatsuya Japanese Restaurant
09.2022 - Current
Barista
Seven Sips Yogurt
09.2020 - 07.2022
Spm -
Perak Girl School