Summary
Overview
Work History
Education
Skills
Coursework
Timeline
Generic
Bella Singh

Bella Singh

Singapore

Summary

A highly motivated and customer-focused individual with a bubbly personality, always bringing energy and enthusiasm to every interaction. Known for maintaining a calm and professional demeanor, even in challenging situations, I possess strong communication and conflict resolution skills, enabling me to effectively manage passenger needs and ensure their safety and comfort. With a keen eye for detail, I am committed to upholding safety protocols and providing an outstanding in-flight experience. A team player who thrives in collaborative environments, I am dedicated to contributing to the smooth operation of every flight while ensuring the highest standards of customer service.

Overview

5
5
years of professional experience

Work History

Cabin Crew

Scoot
10.2024 - Current

Here’s a refined version for your resume:

  • Managed difficult situations with professionalism, including handling unruly passengers and resolving flight delays.
  • Ensured cabin safety by conducting pre-flight checks, adhering to airline policies, and executing emergency procedures when necessary.
  • Promoted a safe environment for passengers and crew by following company regulations and safety protocols.
  • Delivered exceptional in-flight service, addressing passenger concerns promptly to enhance customer satisfaction.
  • Contributed to team cohesion by actively participating in debriefings and providing constructive feedback after each flight.
  • Enhanced the passenger experience by proactively identifying and addressing potential issues to improve comfort.
  • Facilitated smooth meal service operations by accurately taking orders, serving meals efficiently, and accommodating dietary preferences or allergies.
  • Played an integral role in achieving company safety goals through participation in regular drills and maintaining up-to-date knowledge of emergency procedures.

Let me know if you'd like any further adjustments!

Administrative Assistant

Boardroom Limited Singapore
05.2024 - 09.2024
  • Managed a multi-line phone system, directing calls, relaying messages, and welcoming visitors professionally.
  • Maintained strict confidentiality by adhering to privacy policies and implementing secure filing systems.
  • Provided exceptional customer service by promptly addressing inquiries, resolving concerns, and fostering strong client relationships.
  • Ensured accurate record-keeping through meticulous data entry and database management of essential company information.
  • Followed up with customers to ensure timely payments, resolving any billing issues to maintain smooth financial operations.

Administrative Assistant

Morrison Management
06.2023 - 01.2024
  • Managed incoming calls and directed them to the appropriate staff members.
  • Maintained cleanliness and organization of meeting rooms, reception area, and pantry.
  • Monitored and replenished office stationery by coordinating reorders as needed.
  • Assisted with document filing and scanning as per instructions.
  • Coordinated with vendors for minor repairs and service requests.
  • Updated and maintained the Marketing Prospects and referral fee schedules.
  • Tracked and monitored due dates for AGM, AR, and tax filings to ensure compliance.

Beauty advisor

The body shop
03.2023 - 06.2023
  • Delivered exceptional customer service by providing product information, demonstrations, and tailored recommendations.
  • Promoted and showcased skincare, makeup, and beauty products to drive engagement and sales.
  • Advised customers on personalized skincare routines based on their specific needs.
  • Maintained store organization, ensuring products were well-stocked and visually appealing.
  • Participated in product training sessions to stay informed on the latest skincare trends and new product launches.

Administrative Assistant and Customer service officer

WWTBF PTE LTD
11.2021 - 01.2023
  • Provided personalized customer service, utilizing strong communication and conflict resolution skills.
  • Responded promptly to emails and phone calls, ensuring timely issue resolution.
  • Managed data entry, payments, and paperwork to facilitate seamless deliveries.
  • Coordinated birthday parties, overseeing event planning and execution.
  • Informed customers about promotions and special offers to drive sales.
  • Delivered fast, knowledgeable service to enhance customer satisfaction.
  • Collaborated with team members to create a high-quality customer experience.
  • Addressed and resolved customer concerns efficiently, ensuring positive outcomes.

Child Care Assistant Teacher

Art Junior Montessori
09.2021 - 10.2021


  • Assisted in designing and executing engaging program activities that balanced instruction, play, and rest.
  • Supervised and supported children in educational, social, and behavioral development.
  • Fostered positive interactions by modeling appropriate social behaviors.
  • Taught foundational skills, including letter, number, and color recognition.


PR Assistant

Lula Bar
01.2021 - 09.2021


  • Optimized internal communications by creating a centralized PR material repository for team-wide accessibility.
  • Built and maintained strong media relationships through consistent outreach and networking events.
  • Partnered with cross-functional teams to ensure cohesive messaging across all communication channels, reinforcing brand identity.
  • Secured prestigious speaking engagements for executives at industry conferences, enhancing their visibility as thought leaders.


Waitress

Chimis
06.2020 - 12.2020


  • Operated POS system to process orders and payments efficiently.
  • Ensured guest satisfaction by checking in after food delivery.
  • Maintained cleanliness and hygiene by setting, bussing, and sanitizing tables.
  • Upheld sanitation standards in dining areas, restrooms, and other facilities.
  • Provided attentive and friendly service, addressing guest needs with a positive attitude.
  • Assisted guests with menu selections, accommodated special requests, and recorded preferences.
  • Thrived in a fast-paced environment, managing multiple tasks while quickly adapting to new procedures.
  • Prepared and served a variety of beverages, including hot, cold, and mixed drinks, while properly chilling wine bottles.


Education

Certification - Business Studies

PSB Academy
06.2024

Foundation business studies - Business

PSB Academy
11.2023

Preparatory course for Pearson LCCI level 1 - Book keeping

ACC train academy
12.2020

High School Diploma -

CHIJ ST JOSEPH'S CONVENT
11.2018

Skills

  • Cultural awareness
  • Customer assistance
  • Organization and multitasking
  • Patience and empathy
  • Strong multitasking
  • Reliability and punctuality
  • Flexibility and adaptability
  • Cultural sensitivity
  • Safety awareness
  • Ability to stay calm and composed during emergencies
  • Clear and concise communication with passengers and crew
  • Excellent verbal and written communication skills
  • Customer focus

Coursework

GCE N LEVEL

Timeline

Cabin Crew

Scoot
10.2024 - Current

Administrative Assistant

Boardroom Limited Singapore
05.2024 - 09.2024

Administrative Assistant

Morrison Management
06.2023 - 01.2024

Beauty advisor

The body shop
03.2023 - 06.2023

Administrative Assistant and Customer service officer

WWTBF PTE LTD
11.2021 - 01.2023

Child Care Assistant Teacher

Art Junior Montessori
09.2021 - 10.2021

PR Assistant

Lula Bar
01.2021 - 09.2021

Waitress

Chimis
06.2020 - 12.2020

Foundation business studies - Business

PSB Academy

Preparatory course for Pearson LCCI level 1 - Book keeping

ACC train academy

High School Diploma -

CHIJ ST JOSEPH'S CONVENT

Certification - Business Studies

PSB Academy
Bella Singh