Belinda Ak Brus
Summary
Upper Second-class (2:1) graduate of Aberystwyth University, Wales, with a LLB Bachelor of Laws. Dynamic background in content moderation and customer service. Demonstrated critical thinking and effective communication skills throughout experience at Byte Precision Sdn Bhd and Scicom MSC Bhd. Excelled in ensuring content compliance and enhancing user experience in the South Asia and US region by adapting to new policies and technologies. Consistently displayed exceptional teamwork and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Content Labeler
Byte Precision Sdn Bhd
04.2023 - Current
- Assigned to labeling tasks on various projects, including User Feed (TikTok) and Crowd Platform (YouTube).
- Completed specialized training and assessments in T&A Originals Deduplication Project, successfully delivering accurate and efficient content labeling services.
- Provided high-quality labels for AI and machine learning models to enhance user recommendations and platform operations.
- Engaged in continuous communication with team members, Subject Matter Experts (SMEs), Quality Analysts (QAs) and project leaders to ensure alignment on labeling standards and performance objectives.
- Demonstrates adaptability when presented with changing conditions or new policies related to role and executes precision in labeling tasks while contributing to the overall success of the project.
Content Moderator
Byte Precision Sdn Bhd
05.2021 - 03.2023
- Reviewed and filtered content on short-video platforms for the South Asia region, ensuring all content complied with local policies, regulations, and cultural norms.
- Applied complex rules and Standard Operating Procedures (SOPs) to assess and moderate user-generated content with accuracy and discretion.
- Handled appeals and disputes, providing clear and actionable feedback to peers, ensuring policy adherence.
- Collaborated with SMEs and QAs to refine moderation standards and improve understanding of frequently updated policies.
- Adapted quickly to evolving policies and regulations, consistently maintaining a high level of performance in a fast-paced environment.
Customer Service Executive (L2)
Scicom (MSC) Bhd
07.2020 - 05.2021
- Responded to user inquiries via chat and email for Shopee e-commerce platform, focusing on both buyer and seller satisfaction.
- Received and managed complaints and customer feedback from both parties utilizing Shopee application.
- Handled complex customer situations with professionalism and composure while maintaining a positive attitude to achieve customer satisfaction.
- Collaborated with cross-functional teams (e.g., logistics, warehouse, disputes) to resolve issues efficiently and within required timelines.
- Promoted to Level 2 (Cross-border Team), involving direct collaboration with key account managers to resolve escalated issues from both overseas and local sellers.
- Consistently followed up on pending cases to reduce backlog and achieve timely resolutions.
Education
LLB - Bachelor of Laws
Aberystwyth University
06.2020
UK TRANSFER PROGRAM - LAWS
Brickfields Asia College
06.2019
A LEVELS - LAW, BUSINESS AND ECONOMICS
Institute Sinaran
Kota Kinabalu, Sabah06.2016
MALAYSIAN CERTIFICATE OF EDUCATION -
SM St. Francis Convent (M)
Kota Kinabalu, Sabah12.2014
Skills
- Effective Communication and Teamwork
- Empathy and Conflict Resolution
- Multitasking and Attention to Detail
- Critical Thinking and Problem Solving
- Accuracy and Precision
- Image and Case Labeling
- Salesforce
- Basic computer skills
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
References
- Miss Bibiana Fairuz Malim, Supervisor at InDrive Malaysia, +6011-39852562
- Miss Angharad James, a4@aber.ac.uk
Extracurricular Activities
Organised Malaysian Night 2019 in Aberystwyth University Moot Court Participant, Kuala Lumpur - Took part as 'victim' in a moot court trial examination held by UITM Shah Alam Faculty of Law - 2019 Arranged a group community service work with Kechara Soup Kitchen Society in Kuala Lumpur - 2018 Attended a talk by then Chief Judge of Sabah and Sarawak, Tan Sri Datuk Seri Panglima Richard Malanjum in 2016 Court visit at Kota Kinabalu, Sabah High Court 2015 - organized by Institute Sinaran Attended an ICT Course on Adobe under AMC College at Likas Square Kota Kinabalu 2014 Leader/Conductor of SM St Francis Convent Choral Speaking Competition State Level 2014
Accomplishments
Kechara Soup Kitchen
- Assisted in packing food, toiletries, other necessities and distributed packages to the homeless with Brickfields Asia College.
Personal Information
Date of Birth: 05/22/97
Timeline
Content Labeler
Byte Precision Sdn Bhd
04.2023 - Current
Content Moderator
Byte Precision Sdn Bhd
05.2021 - 03.2023
Customer Service Executive (L2)
Scicom (MSC) Bhd
07.2020 - 05.2021
UK TRANSFER PROGRAM - LAWS
Brickfields Asia College
A LEVELS - LAW, BUSINESS AND ECONOMICS
Institute Sinaran
MALAYSIAN CERTIFICATE OF EDUCATION -
SM St. Francis Convent (M)
LLB - Bachelor of Laws
Aberystwyth University
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