Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Belinda Wu

Summary

Dynamic professional with a proven track record in customer service and support, demonstrated at Agrader where I enhanced customer satisfaction and efficiently resolved inquiries. Skilled in POS systems and complaint handling, I excel in creating positive customer experiences and fostering strong relationships. Expert in problem-solving and administrative support, I consistently achieve and exceed service goals.

Overview

2
2
years of professional experience

Work History

Part Time Customer Service Officer

Agrader
04.2024 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Assisted with daily work tasks of printing worksheets, restocking snack area, answering online texts messages and phonecalls, assisted children of the tuition centres with a joyous attitude
  • To oversee payments and the handling of invoices for all parents
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Full Time Retail Store Assistant

Hakken!
04.2023 - 03.2024
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.

Part Time Assistant Florist Retail Assistant

Xpress Flowers
01.2023 - 02.2023
  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Prepared potted plants and bouquets based on customer requirements.
  • Utilized floral design techniques to craft unique floral arrangements.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Foundation Diploma - Foundation Diploma

Kaplan Institute
Dhony Ghaut

Skills

  • Customer Support
  • Complaint Handling
  • Data Entry
  • Customer Focus
  • Payment Processing
  • Problem-solving abilities
  • Administrative Support
  • Customer Relations
  • Active Listening
  • Product Knowledge
  • Building rapport
  • Paperwork Processing
  • Appointment Scheduling
  • POS systems expert
  • Live chat support
  • Filing
  • Spreadsheets
  • Sales closing

Timeline

Part Time Customer Service Officer

Agrader
04.2024 - Current

Full Time Retail Store Assistant

Hakken!
04.2023 - 03.2024

Part Time Assistant Florist Retail Assistant

Xpress Flowers
01.2023 - 02.2023

Foundation Diploma - Foundation Diploma

Kaplan Institute

Similar Profiles

CREATE PROFILE
Belinda Wu