Belinda Lam Ai Mei
Singapore
Summary
- Hardworking employee enthusiastic about learning Type field inside and out.
- Pursues opportunities to learn new skills and contribute to group success.
- Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level Job Title position.
- Offers strong administrative, relationship-building and problem-solving abilities. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries.
- Proven track record in exceeding sales goals, growing business and expanding territories.
- Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
- Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating.
- Driven to provide superior quality customer service.
- Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
- Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
- Organised and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Sales Consultant
Dorra Slimming
10.2023 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.
- Presented Product or Service using interactive materials such as videos, charts and slideshows.
- Increased overall revenue Number% from Type sales through effective salesmanship and great negotiation skills.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Listened to customer needs and desires to identify and recommend optimal products.
Operation Manager
Volta Bistro @ WestCoast Highway
03.2023 - 10.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
GUEST RELATIONS OFFICER
Hanjip Korean Grill House
03.2021 - 03.2023
- Greeted guests upon arrival and offered assistance.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Organized guest events and activities to create memorable experiences and foster positive relationships.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Handled reservation inquiries efficiently.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective customers satisfaction .
SALES ADMIN & INSIDE SALES
Malifaxs Technologies
03.2020 - 03.2021
- Ensured compliance with industry best practices and standards, contributing to a strong reputation for quality and reliability among clients.
- Mentored junior team members, providing guidance on best practices and technical expertise to support their professional growth.
- Created and maintained reports, documents, and presentations to assist with administrative support.
- Streamlined sales processes with efficient data entry and management of client information in the CRM system.
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
- Promoted teamwork among colleagues by assisting with overflow work from other departments when necessary to ensure deadlines were met consistently across the board.
- Boosted sales team efficiency by providing timely administrative support and coordinating sales activities.
- Cultivated a positive work environment by maintaining professional relationships and contributing to team-wide initiatives to improve morale and productivity.
- Safeguarded sensitive company information through proper filing systems organization and confidentiality practices for all documents related to clients or transactions.
- Supported marketing initiatives with event planning, collateral creation, and lead generation tracking to drive sales growth.
- Contributed to continuous improvement efforts by identifying opportunities for enhanced efficiency and effectiveness within existing processes or procedures, implementing changes as needed after seeking necessary approvals from supervisors or management personnel.
- Enhanced customer satisfaction by responding to inquiries, resolving issues, and maintaining up-to-date product knowledge.
- Cross-trained to support other teams to meet operational needs and team deadlines.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed research to collect and record industry data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
DYSON STYLIST
Dyson Singapore
02.2018 - 03.2020
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized styling advice.
- Organized sales area and work station to showcase products and boost sales.
- Increased client confidence by teaching them how to style their hair appropriately for various situations.
- Boosted sales through effective upselling of complementary hair accessories.
- Updated customer service standards to increase number of return customers and overall company profits Number%.
- Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
- Recorded notes for future reference about customer preferences and services delivered.
- Worked on Number customers daily while maintaining distinguished cleanliness and organization of work areas.
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Counted and documented inventory of stocks daily.
CUSTOMER SERVICE CONSULTANT
Victoria Facelift
01.2017 - 02.2018
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated with sales and service departments to implement proactive changes based on customer feedback, leading to direct drop in customer complaints.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
- Completed Number outbound follow-up calls each day to qualified prospects interested in Type offerings.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Tracked and recorded department inventory of products.
- Maintained truck inventory and requested new supplies.
- Assisted with daily inventory counts.
FRONTDESK RECEPTIONIST
Beyond beauty
01.2016 - 12.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Collected Type payments, processed transactions and updated relevant records.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
CUSTOMER SERVICE EXECUTIVE
Pelican Seafood Bar & Grill Restaurant
11.2014 - 01.2016
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Described product and service details to customers to provide information on benefits and advantages.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
- Informed customers of upcoming promotions and deals to boost sales.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Developed and updated databases to handle customer data.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
CAPTAIN
Stellar Restaurant @ 1 Altitude
10.2013 - 03.2014
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Informed customers about daily and seasonal specials.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Trained new servers on restaurant policies and procedures.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Met with chef to review daily specials and menu changes.
- Inspected dishes and utensils for cleanliness.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Education
GCE "N" LEVELS -
Fuchun Secondary School
01.2012
PSLE -
Si Ling Primary School
01.2008
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Pivot
- Admin Paperwork
- Hospitality
- Time Management
- Quotations
- Reservations
- Phone etiquette
- Complaint Handling
- Sales Negotiations
- Customer Service
- Telemarketing
Languages
English
Bilingual or Proficient (C2)
Chinese
Bilingual or Proficient (C2)
Cantonese
Intermediate (B1)
Malay
Beginner (A1)
Personal Information
- Date of Birth: 07/31/1996
- Nationality: Singaporean
- Driving License: No Driving License, Currently taking
Hobbies and Interests
- Basketball
- Cycling
- Badminton
- Volleyball
- Reading
- Sight Seeing
Timeline
Sales Consultant
Dorra Slimming
10.2023 - Current
Operation Manager
Volta Bistro @ WestCoast Highway
03.2023 - 10.2023
GUEST RELATIONS OFFICER
Hanjip Korean Grill House
03.2021 - 03.2023
SALES ADMIN & INSIDE SALES
Malifaxs Technologies
03.2020 - 03.2021
DYSON STYLIST
Dyson Singapore
02.2018 - 03.2020
CUSTOMER SERVICE CONSULTANT
Victoria Facelift
01.2017 - 02.2018
FRONTDESK RECEPTIONIST
Beyond beauty
01.2016 - 12.2016
CUSTOMER SERVICE EXECUTIVE
Pelican Seafood Bar & Grill Restaurant
11.2014 - 01.2016
CAPTAIN
Stellar Restaurant @ 1 Altitude
10.2013 - 03.2014
GCE "N" LEVELS -
Fuchun Secondary School
PSLE -
Si Ling Primary School
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