Behnaz Najafi
Summary
Highly organized and detail-oriented Administrative Assistant offering proven strengths in data entry, scheduling, and event coordination. Proactive in identifying opportunities to enhance administrative processes and improve client relations. I am also passionate about and committed to teaching. I feel I have good customer-service skills gained through my involvement in the public and my previous teaching experience. However, Proven CRM Manager at Sampa Automotive Singapore, adept in Salesforce and team leadership, enhanced customer retention and revenue by developing targeted loyalty programs and optimizing marketing strategies. Achieved significant sales growth through effective CRM integration and exceptional problem-solving abilities, leading to a notable increase in customer satisfaction and business expansion. Positive, upbeat, and adaptable, with strong aptitude for managing customer relationships and leveraging CRM systems. Holds relevant knowledge in CRM strategies and tools, combined with robust analytical and problem-solving skills. Aims to drive customer satisfaction and business growth through impactful relationship management and data-driven insights.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CRM Manager
Sampa Automotive Singapore
Singapore, Singapore
11.2022 - Current
- Reduced churn rate by introducing loyalty programs aimed at rewarding long-term customers.
- Optimized lead nurturing process by developing targeted content based on customer segmentation, driving higher engagement rates.
- Analyzed customer behavior to identify trends and optimize marketing strategies for increased revenue growth.
- Identified opportunities for upselling and cross-selling by analyzing existing customer data, leading to increased average transaction value.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Communicated product quality and market comparisons by creating sales presentations.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased customer satisfaction by implementing a personalized CRM strategy for better communication and engagement.
- Collaborated with the product development team to incorporate user feedback into product improvements, increasing overall user satisfaction.
Sales Representative
Sampa Automotive
Turkiye
03.2020 - 09.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted detailed market analysis to guide development of sales strategies.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Exceeded sales targets through effective planning and goal setting.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Contributed to event marketing, sales and brand promotion.
Education
MBA -
University College of Fan Pardaz
Tehran-Iran09.2012
Bachelor of Arts - Business Administration And Management
University of Payame Noor- PMU
Urmia-Iran09.2007
Skills
- Salesforce proficiency
- CRM Integration
- Campaign Management
- Customer Support
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Team Leadership
- Adaptability and Flexibility
- Decision-Making
- Staff Training and Development
- Goal Setting and Achievement
- Sales Targeting
- Self Motivation
- Pricing strategy
Certification
British Council TTC Certificate, 2018
C1 certification of advanced language, ASEhsan international Colleges,2004
Additional Information
Proficient in ICDL
Proficient in SAP
Languages
English
Advanced (C1)
Turkish
Advanced (C1)
Persian
Bilingual or Proficient (C2)
Timeline
CRM Manager
Sampa Automotive Singapore
11.2022 - Current
Sales Representative
Sampa Automotive
03.2020 - 09.2022
MBA -
University College of Fan Pardaz
Bachelor of Arts - Business Administration And Management
University of Payame Noor- PMU