Bee Leng Leow
Summary
Diligent in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Experience delivering customer service and administrative excellence, including clerical support and public interaction.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Vehicle Trading
04.2025 - 05.2025
- Managed scheduling and correspondence to streamline office operations.
- Organized files and documents to enhance retrieval efficiency and accuracy.
- Assisted in preparing reports and presentations for team meetings.
- Maintained inventory of office supplies, ensuring availability for daily tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Administrative Assistant
De Xing Motor Pte Ltd
05.2024 - 09.2024
- Responded to inquiries from clients and staff, providing timely information and support.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Customer Service Associate
HSBC
10.2023 - 01.2024
- Assisted customers with inquiries, providing accurate information and support to enhance satisfaction.
- Resolved customer complaints efficiently, ensuring timely solutions and maintaining positive relationships.
- Processed transactions accurately, contributing to streamlined operations.
- Maintained product knowledge to answer queries effectively.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Customer Service Officer
Singapura Finance Limited
01.2022 - 09.2023
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted in processing orders, ensuring accuracy and timely delivery to enhance customer satisfaction.
- Managed customer accounts, updating information and addressing discrepancies to maintain data integrity.
- Collaborated with team members to streamline workflows and improve response times on service requests.
- Provided product knowledge and support, guiding customers in selecting appropriate services for their needs.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Customer Service Officer/ Executive
DBS Bank
12.2013 - 01.2022
- Resolved customer inquiries efficiently, ensuring high satisfaction levels with service provided.
- Processed loan applications, verifying accuracy of documentation and compliance with regulatory requirements.
- Trained new staff on customer service protocols, fostering a culture of excellence within the team.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained detailed records of customer interactions, facilitating effective follow-up and resolution tracking.
- Collaborated with cross-functional teams to enhance service delivery processes and improve customer experience.
Customer Service Officer
Maybank
08.2007 - 04.2013
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
Teller
OCBC Bank
08.2005 - 07.2007
- Processed daily customer transactions efficiently and accurately.
- Assisted customers with account inquiries and banking services.
- Maintained cash drawer integrity through regular balancing procedures.
Clerk
ABN AMRO Bank
05.2000 - 06.2005
- Maintained accurate records and documentation for various clerical processes.
- Processed incoming and outgoing correspondence efficiently to support organization operations.
- Assisted with data entry tasks, improving accuracy of information stored in databases.
- Implemented process improvements that streamlined workflow and increased overall efficiency within the department.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Administrative Assistant
MYMCA
07.1999 - 05.2000
- Supported the onboarding process for new students.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in preparation of financial reports.
- Delivered excellent customer service through prompt responses to parent's inquiries, addressing concerns effectively, and building strong relationships.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Teller
POSB
10.1997 - 06.1999
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy.
Clerk/ Teller
Bank of China
11.1994 - 02.1997
- Processed customer transactions efficiently, ensuring accuracy in account management.
- Assisted in maintaining compliance with banking regulations and internal policies.
- Handled customer inquiries, providing resolutions that enhanced client satisfaction.
- Collaborated with team members to improve workflow processes and service delivery.
Money Changer
OCBC Bank
04.1992 - 11.1994
- Managed workflow for efficient hanging operations, ensuring product quality and adherence to safety standards.
- Optimized hanging processes by implementing best practices, reducing downtime and improving overall productivity.
- Proactively sought additional training opportunities in order to enhance professional skill.
Education
Whitley Secondary School
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
Certification
GCE "O" Level
Certificate in Financial Services
ICDL
- Certificate in Microsoft Word 2016
- Digital Citizen Tablet Fundamentals
BCP & PGI
Languages
English
Chinese (Mandarin)
Chinese (Cantonese)
Timeline
Administrative Assistant
Vehicle Trading
04.2025 - 05.2025
Administrative Assistant
De Xing Motor Pte Ltd
05.2024 - 09.2024
Customer Service Associate
HSBC
10.2023 - 01.2024
Customer Service Officer
Singapura Finance Limited
01.2022 - 09.2023
Customer Service Officer/ Executive
DBS Bank
12.2013 - 01.2022
Customer Service Officer
Maybank
08.2007 - 04.2013
Teller
OCBC Bank
08.2005 - 07.2007
Clerk
ABN AMRO Bank
05.2000 - 06.2005
Administrative Assistant
MYMCA
07.1999 - 05.2000
Teller
POSB
10.1997 - 06.1999
Clerk/ Teller
Bank of China
11.1994 - 02.1997
Money Changer
OCBC Bank
04.1992 - 11.1994
Whitley Secondary School
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