ONG BEE FANG
ADMIN
Summary
Dynamic administrator with a proven track record at USD PTE LTD, excelling in customer service and office administration. Recognized for enhancing office efficiency through streamlined filing systems and fostering strong team relationships. Proficient in MS Office and supplies ordering, ensuring a productive work environment while delivering exceptional support.
Overview
15
15
years of professional experience
Work History
Administrator
USD PTE LTD
06.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Facilitated smooth operations by anticipating supply needs, and placing timely orders for essential materials.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
Cashier /Assistant Chief Cashier
NTUC Fairprice Co-operative Limited
08.2010 - 06.2022
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Bagged items securely to minimize breakages and reduce losses.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Trained new cashier team members in customer service and money handling processes.
Education
No Degree - Professional Diploma in Engineering Business Admin
University Technology Malaysia UTM Space
Malaysia12-2024
Skills
- Customer service
- Office administration
- Administrative support
- Attention to detail
- MS office
- Supplies ordering
- Mail handling
Languages
English
Elementary (A2)
Chinese (Mandarin)
Advanced (C1)
Timeline
Administrator
USD PTE LTD
06.2022 - Current
Cashier /Assistant Chief Cashier
NTUC Fairprice Co-operative Limited
08.2010 - 06.2022
No Degree - Professional Diploma in Engineering Business Admin
University Technology Malaysia UTM Space
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