Ting Woo Long
Summary
Experienced Sales Engineer with 3 years in the water industry and 7 years of technical expertise in scientific instruments. Proven ability to drive sales through effective communication and technical advocacy, supporting customers throughout the sales process.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Engineer
Mettler-Toledo (S) Pte Ltd
05.2021 - 01.2024
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Created product training plans centered on customer success and satisfaction.
- Specialization: Online analyzer and meter including pH/ ORP, Conductivity, Sodium, Silica, Oxygen, Turbidity and flow.
- Served Segment: Semiconductor, Utilities, Power Generation
Field Service Technician
HACH Company
05.2020 - 04.2021
- Performed preventive maintenance for online liquid analyzer to improve customer uptime.
- Discussed and recommended service options with customers and explained costs involved.
- Responded quickly to urgent maintenance requests for timely on-call support and visit.
- Increased customer satisfaction by providing prompt and professional on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating service reports for each job completed.
- Specialization: Online analyzer and transmitter including pH/ ORP, Conductivity, Sodium, Silica, Oxygen, Turbidity.
- Brands: Hach/Polymetron, Yokogawa, Emerson, Swan, Mettler Toledo, ABB.
- Served Segment: Semiconductor, Pharmaceuticals, Utilities, Power Generation
Service Engineer
Techcomp
07.2018 - 06.2020
- Proactively identified potential service contract opportunities, driving business growth for service division.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Installed, configured and tested equipment on specialized platforms.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Specialization: Tabletop and high speed centrifuge, autoclave, analytical balance, Karl Fisher titrators and pH meter.
- Brands: Hitachi (HIMAC), TOMY, Precisa, Hiranuma.
- Served Segment: Academic including University, Polytechnic, Research Centre, Testing laboratory
Lab Technician
Heraeus Material Singapore
02.2014 - 07.2018
- Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Performed complex laboratory tests with precision, supporting clinical diagnoses and treatment plans.
- Specialization: Sample weighing, ICP-OES, ELTRA (tabletop analyzer for oxygen, carbon, nitrogen, hydrogen content), Scanning Acoustic Microscopy (SAM) for defects determination in end products.
- Brand: Thermofisher, Mettler Toledo, HORIBA.
Laboratory Technician
Singapore Asahi Chemical & Solder Industries
07.2013 - 02.2014
- Prepared detailed documentation (QC/QA report) for each experiment, facilitating effective communication of results to colleagues from R&D department.
- Specialization: Sample weighing, sample digestion, hardness testing, basic computer skills.
Education
Specialist Certificate - Electrical And Electronic Engineering
Nanyang Technological University (NTU)
Singapore, Null, Singapore01.2021
Bachelor of Science - Chemical Engineering
Universiti Tunku Abdul Rahman (UTAR)
Malaysia05.2013
Foundation in Science -
Universiti Tunku Abdul Rahman (UTAR)
Malaysia05.2009
Skills
- Troubleshoot and carry repairs for equipment / instrument
- Experienced in calibration and verification of manufacturing instrument
- Experienced with vendor / Service provider supervision
- Practices BLUF communication (the practice with beginning email with its key information)
- Team player and able to work across divisions
Certification
-Degree of Bachelor of Engineering Chemical Engineering Second Class Honors
-Specialist Certificate in Electrical & Electronic Engineering ( Satisfied and Completed)
-Apply Workplace Safety and Health In Process Plant (Sep 2023 - Sep 2026)
-Certificate of Online Analyzer Consultative Selling Training November 2022
-Certificate of training on Calibration and Maintenance of 5500sc Silica, SP510 Hardness Online Analyzer
Languages
English
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
Malay
Upper intermediate (B2)
Thai
Elementary (A2)
Timeline
Sales Engineer
Mettler-Toledo (S) Pte Ltd
05.2021 - 01.2024
Field Service Technician
HACH Company
05.2020 - 04.2021
Service Engineer
Techcomp
07.2018 - 06.2020
Lab Technician
Heraeus Material Singapore
02.2014 - 07.2018
Laboratory Technician
Singapore Asahi Chemical & Solder Industries
07.2013 - 02.2014
Specialist Certificate - Electrical And Electronic Engineering
Nanyang Technological University (NTU)
Bachelor of Science - Chemical Engineering
Universiti Tunku Abdul Rahman (UTAR)
Foundation in Science -
Universiti Tunku Abdul Rahman (UTAR)
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