Sock Kuin Ng
Summary
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Overview
2
2
years of professional experience
Work History
Contact Centre Agents
Agape Contact Centre
01.2020 - 12.2021
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Coordinated with cross-functional teams to ensure seamless service delivery.
- Oversaw compliance with regulatory requirements, maintaining company's reputation.
- Boosted team productivity by implementing collaborative communication platform.
- Piloted customer loyalty program, resulting in increased repeat business.
- Analyzed competitive landscape to adjust strategies and stay ahead in market.
- Increased customer satisfaction with personalized follow-up strategies.
- Tailored communication strategies to different client segments, improving engagement.
- Conducted regular performance reviews with team members to identify areas for development.
- Optimized scheduling system to ensure timely follow-ups with potential leads.
- Streamlined documentation process, reducing turnaround time for contract approvals.
- Implemented feedback system to gather client insights, driving continuous improvement.
- Negotiated favorable terms in client contracts, safeguarding company interests.
- Enhanced client portfolio by identifying and securing new partnerships.
Education
N Level - Principles of Accounts
Yio Chu Kang Secondary School
Ang Mo Kio Ave 912.1992
Timeline
Contact Centre Agents
Agape Contact Centre
01.2020 - 12.2021
N Level - Principles of Accounts
Yio Chu Kang Secondary School
Similar Profiles
Alex Ong Chee HorngAlex Ong Chee Horng
Managing Director/Senior Optometrist at Ong's Optics & Contact Lens Centre / Myopia Management CentreManaging Director/Senior Optometrist at Ong's Optics & Contact Lens Centre / Myopia Management Centre
Dineswari VenugopalDineswari Venugopal
Customer Service Executive at Tele-centre Services Pte Ltd (BPO, Contact Centre, Helpdesk, Redemption Centres)Customer Service Executive at Tele-centre Services Pte Ltd (BPO, Contact Centre, Helpdesk, Redemption Centres)
Hector Rutili ValenzaHector Rutili Valenza
Animateur at Centre aéré AGAPE le TholonetAnimateur at Centre aéré AGAPE le Tholonet