M Bavithira
Singapore
Summary
Offering strong interpersonal skills and keen interest in hospitality, with desire to learn and develop in front of house environment. Brings solid understanding of customer service principles and ability to handle administrative tasks efficiently. Ready to use and develop communication and organizational skills in Front of House Coordinator role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Freelance Event Specialist
Infinitus
01.2023 - Current
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
- Managed event logistics and operations.
- Elevated guest satisfaction by addressing concerns promptly and professionally during events.
- Negotiated and worked with venues and vendors to carry out event objectives.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Ensured smooth event operations through diligent coordination with vendors and staff members.
- Cultivated strong relationships with sponsors and partners, fostering long-term support for events.
Freelance Outdoor Educator
Multiple Outdoor Companies
01.2019 - Current
- Spearheaded fundraising efforts for program equipment upgrades including camping gear, climbing equipment, and safety supplies.
- Supported students'' emotional growth by fostering a positive environment that encouraged open communication, self-reflection, and personal responsibility.
- Evaluated student progress using formative assessments, adjusting instruction strategies as needed to ensure consistent academic growth.
- Promoted student safety and well-being during outdoor adventures by maintaining up-to-date certifications in first aid, CPR, and wilderness medicine.
- Utilized experiential learning models to create memorable lessons that connected students with nature and instilled a lifelong appreciation for the outdoors.
- Increased overall program effectiveness by working closely with other educators to design and implement interdisciplinary outdoor education curricula.
- Facilitated multi-day expeditions for groups of students ranging from elementary school age through high school level participants.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Part Time Manager
KTMA
10.2023 - 12.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers warmly to provide exceptional customer service.
Cohesion Specialist
HomeTeamNS
09.2022 - 08.2023
- Jobscope includes planning a cohesion event for NSF/Regulars for a group size as small as 20 pax to 500 pax
- Involves ordering of F&B as well as liaising with multiple vendors to cater to clients needs
- I have planned for corporate teambuilding events as well
- Admin work such as settling invoices and payments with vendors
- Replying to email enquiries on a daily basis.
- Drawing out proposals for clients and setting up meetings with them.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Front of House & Games Specialist
HOMETEAMNS
08.2019 - 08.2022
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Hosted over 100 birthday parties for kids each year
- Brief and ensured safety of kids using our facilities (Laser Quest and Clip N Climb)
- Ensuring the clubhouse is clean and certified to run
- Undergoing audit every year & ensuring that the clubhouse pass
- Conduct trainings for our part timers
- Attend monthly meetings with HOD and presenting monthly reports
Outdoor Educator
Innotrek
01.2018 - 01.2019
- I was an all-rounder
- I am always on the priority list to be a camp facilitator for schools, OBS, or any programmes wanted by schools or clients hiring our company
- I am also trained to plan and organise a camp to the clients needs
- I have to do some admin ad-hoc necessities when my higher-ups are absent, such as logistics check, in and out of logistics list, preparing items for the camps
- I have also done interviews for interviewers who have signed up for this company, making sure they understand the needs and the company culture well.
- Utilized experiential learning models to create memorable lessons that connected students with nature and instilled a lifelong appreciation for the outdoors.
- Ensured compliance with state regulations governing outdoor education programs by participating in regular training sessions provided by relevant authorities or agencies.
- Supported students'' emotional growth by fostering a positive environment that encouraged open communication, self-reflection, and personal responsibility.
Education
Secondary Education
Christ Church Secondary School
10.2015
Primary School
Kranji Primary School
12.2011
Skills
- Customer Relationship Management (CRM)
- Computer Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Activity Planning and Coordination
Languages
English
Tamil
Malay
Curriculum Vitae
I am a responsible and willing to learn person who have went through lots of courses to improve my skills and to be a better person. Even under great pressure, I would press on to always make sure I achieve my objective and goal of the day. Having a positive mindset is the most important, as it always keeps me going and wanting to explore more.
Personal Information
- Date of Birth: 08/25/99
- Gender: Female
- Nationality: Singaporean
- Driving License: Class 2B
Hobbies and Interests
- Hiking
- Reading
- Travelling
Certification
- First Aid Certification
- Work At Height
- Kayaking 1 Star
- Sports Climb & Abseiling Level 1
Timeline
Part Time Manager
KTMA
10.2023 - 12.2024
Freelance Event Specialist
Infinitus
01.2023 - Current
Cohesion Specialist
HomeTeamNS
09.2022 - 08.2023
Front of House & Games Specialist
HOMETEAMNS
08.2019 - 08.2022
Freelance Outdoor Educator
Multiple Outdoor Companies
01.2019 - Current
Outdoor Educator
Innotrek
01.2018 - 01.2019
Secondary Education
Christ Church Secondary School
Primary School
Kranji Primary School
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