BATRISYIA AFFENDI
Summary
Self-motivated Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HEAD oF ADMINISTRATION
TANGLEWOOD MUSIC SCHOOL
01.2022 - Current
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Collected, validated and distributed information to employees.
- Aided colleagues, managers and customers through regular communication and assistance.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Targeted new customers to grow geographic reach and increase revenue.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
ADMINSTRATOR
TANGLEWOOD MUSIC SCHOOL
04.2018 - 01.2022
- To greet parents, guardian or students when entering or leaving establishments in professional and courteous manner
- To inform parents that their children lesson will need to be renewed.
- To send reminder to parents for next lesson of their children.
- To book trial for new students and explain to them our package, pricing and policies.
- To identify interest, understand customer needs and match correct music teacher to their children.
- To issue receipts, collecting of payments and change to parents and enter invoices to MYOB system.
- To handle inbound calls and do outbound call (if necessary) and respond to emails
- To book exams in ABRSM website for students from Grade 1 to Grade 8, Post Grade 8th or Diploma.
- To make some changes on student’s lesson (if necessary).
- To accompany Manager to few events outside.
- To do some data entry into system and some filing
- To ensure that piano is closed properly and other instruments are placed properly.
- To keep records of all conversation in call center database in comprehensible way.
- To set up promotional stands.
- Targeted new customers to grow geographic reach and increase revenue.
ICT EXECUTIVE
GUANGYANG SECONDARY SCHOOL
10.2017 - 01.2018
- To conduct Learning Management System training for staff and students.
- To carry out administrative duties such as create/delete accounts, reset
- To setup school booking system, holiday travel declaration, booking for parent-teaching meetings and surveys to staff and students.
- To plan and prepare ICT lesson resources/materials.
- To assist teachers in guiding students in their practical work during Computer Applications lessons.
- To ensure up-to-date documentation of loan, maintenance and condemnation records.
- To manage and update hardware and software inventory.
- To conduct stock check two times per year and condemn equipment that is beyond repair.
- To assist in verification of fixed and non-expendable assets.
- To update school webpage using web content management system.
- To update announcements via TV broadcast system.
- To liaise with vendors to request for quotation of products/services.
- To advise HOD/ICT and SH/ICT on evaluation of products/services.
- To manage loan request of AV and IT equipment.
- To set up AV and IT equipment for school event.
- To support school in IT-related projects.
- To work with Technical Assistants (TAs) to provide technical and software assistance to staff and students.
CUSTOMER SERVICE REPRESENTATIVE
ACCENTURE (CorpPass Call Centre)
07.2016 - 07.2017
- To handle large amounts of inbound and outbound calls in timely manner.
- To answer enquiries by clarifying desires information, researching, locating and providing information.
- To resolve problems by clarifying issues and escalating unresolved problems.
- To book appointment for customers.
- To keep records of all conversation in call center database in comprehensible way.
- To provide highest quality support to customers
- To respond to emails and lock ticket to ITSM software.
- To follow communication procedure, guidelines and policies
- To determine requirements by working with customers.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
CUSTOMER SERVICE REPRESENTATIVE
SERVLINK TECHNOLOGY RESOURCES PTE LTD (HP Service Centre)
02.2015 - 01.2016
- To greet customers when entering or leaving establishments in professional and courteous manner
- To attend customer of collecting their laptop, desktop, printers, tablets and other unit or accessories
- To attend customers of sending in their laptop, desktop, printers, tablets and other unit or accessories for repairs or troubleshooting.
- To contributes to team effort by accomplishing results as needed
- To handle complaints, Service questions and suggest information about others products and services.
- To resolves product or service problems by cause of problem, selecting and explaining best solution to solve problem.
- To operate cash register and handling cash transactions with customers.
- To scan goods and collect payment.
- To issue receipts, refunds and change to customers
- To learn about competitor’s product and consumers’ interest and concern in order to answer questions and provide more complete information.
- To monitor office supplies and place orders when necessary
- Provided primary customer support to internal and external customers.
FRONT DESK/ CONCIERGE
IPIC SECURITY & INVESTIGATIONS PTE LTD
01.2014 - 01.2015
- To greet customers when entering or leaving establishments in professional and courteous manner.
- To enquiry and assistance to staff, customers, guests and general public.
- To understand and apply all security procedures at lobby desk and other firm reception areas.
- To answer external and internal calls and route them appropriately and accurately
- To do routine clerical duties
- To answer question and addressing complaints
- To receive letter, package and distribute to tenant
- To prepare outgoing mail by drafting correspondence, securing parcels
- Accurately enter visitor information into link system and issue access pass in exchange of personal ID or passport for visitors.
- Other duties as may be assigned by Manager or Client time to time
- Arranged for transportation to and from airport, train station and events for visitors.
SALES PROMOTER
GUESS WATCHES & ACCESSORIES
09.2013 - 12.2013
- To promote sales and services to customers
- To identify interest and understand customer needs and requirements
- To set up promotional stands and stock products.
- To sell products being promoted and keep records of sales
- To develop and implement sales and service tools
- To respond to customer needs and requirement.
- To deliver customer services in courteous manner
- To achieve sales target
- To manage own territory on point of sales
- To responsible to promote new type of watch, bags and accessories to customers
- Identified interest in customers by explaining products and services and initiating conversations.
Education
No Degree - N LEVEL
MARSILING SECONDARY SCHOOL
MARSILING11.2013
No Degree - PSLE
FUCHUN PRIMARY SCHOOL
WOODLANDS11.2009
Skills
- Work Planning and Prioritization
- Verbal and Written Communication
- Customer Service
- Attention to Detail
- MS Office
- Administrative Arrangements
- Event Coordination
- Administrative and Clerical Support
- Customer Transactions
- General Management and Administration
- Customer Experience
Certification
- Perform Presentation Functions
- Professional a positive and Professional Image
Languages
English
Upper intermediate (B2)
Malay
Intermediate (B1)
Timeline
HEAD oF ADMINISTRATION
TANGLEWOOD MUSIC SCHOOL
01.2022 - Current
ADMINSTRATOR
TANGLEWOOD MUSIC SCHOOL
04.2018 - 01.2022
ICT EXECUTIVE
GUANGYANG SECONDARY SCHOOL
10.2017 - 01.2018
CUSTOMER SERVICE REPRESENTATIVE
ACCENTURE (CorpPass Call Centre)
07.2016 - 07.2017
CUSTOMER SERVICE REPRESENTATIVE
SERVLINK TECHNOLOGY RESOURCES PTE LTD (HP Service Centre)
02.2015 - 01.2016
FRONT DESK/ CONCIERGE
IPIC SECURITY & INVESTIGATIONS PTE LTD
01.2014 - 01.2015
SALES PROMOTER
GUESS WATCHES & ACCESSORIES
09.2013 - 12.2013
No Degree - N LEVEL
MARSILING SECONDARY SCHOOL
No Degree - PSLE
FUCHUN PRIMARY SCHOOL
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