Sebastian Lian
Summary
Dynamic leader with a proven track record at Extra Space Pte Ltd, enhancing facility safety and boosting revenue. Excelled in project management and interpersonal communication, mentoring teams for peak performance. Demonstrated exceptional problem-solving and relationship-building skills, driving client satisfaction and organizational growth.
Overview
14
14
years of professional experience
Work History
Facility Manager
Extra Space Pte Ltd
08.2019 - Current
- Oversaw all aspects of security, maintenance, and repair for both internal and external services.
- Generate sales and boost company revenue.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Supervised staff in day-to-day activities.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Developed strategic plans for facility improvements, considering both short-term needs and long-term objectives.
- Contributed to organizational growth by supporting the onboarding of new employees and ensuring they had a comfortable work environment.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Prepared reports and schedules with accuracy.
- One of the trainer assisting in training new members.
Senior Sales And Design Consultant
Absolook Interior Design Pte Ltd
04.2017 - 08.2019
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
- Developed innovative design concepts to meet clients'' unique needs and preferences.
- Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
- Optimized space planning for improved functionality in both residential and commercial spaces.
- Conducted site visits to ensure adherence to design specifications, addressing any issues promptly for seamless project execution.
- Enhanced client satisfaction by providing tailored design solutions for residential and commercial projects.
- Presented comprehensive design proposals using 3D renderings, color boards, and material samples for client approval.
- Utilized advanced software tools like AutoCAD, SketchUp, or Adobe Creative Suite for accurate drafting and visualization purposes.
- Increased referral rates through exceptional customer service and communication skills.
- Prepared strategies and proposed concepts for client approval.
- Mentored junior designers, fostering a collaborative work environment that encouraged professional growth.
- Consistently stayed under client's budget for projects.
- Analyzed user behavior and feedback to optimize design and user experience.
- Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
- Created sketches and technical drawings to present design concepts to clients.
- Identified design requirements for each project.
- Coordinated with other departments to comply with industry regulations.
- Developed new product design system to improve efficiency and productivity.
- Analyzed feedback from customers and staff to refine design concepts.
Senior Boutique Consultant
Swatch Group Singapore
08.2014 - 03.2017
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
- Evaluated customer needs and feedback to drive product and service improvements.
Boutique Executive
Sincere Watch Limited
02.2010 - 07.2014
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
Education
NITEC - Precision Engineering
ITE Balestier
Singapore12.2002
N Level -
First Toa Payoh Secondary
Singapore12.2000
PSLE -
Cedar Primary School
Singapore12.1996
Skills
- Leadership and supervision
- Performance Assessments
- Multitasking Abilities
- Attention to Detail
- Team Leadership
- Excellent Communication
- Problem-Solving
- Decision-Making
- Project Management
- Relationship Building
- Active Listening
- Interpersonal Communication
- Teamwork and Collaboration
- Problem-solving abilities
- Professionalism
- Performance Evaluations
Accomplishments
- Was selected to setup and manage a new facility to generate sales and revenue. Achieved 90% occupancy within a year.
- Trained and groom staff to become managers.
Timeline
Facility Manager
Extra Space Pte Ltd
08.2019 - Current
Senior Sales And Design Consultant
Absolook Interior Design Pte Ltd
04.2017 - 08.2019
Senior Boutique Consultant
Swatch Group Singapore
08.2014 - 03.2017
Boutique Executive
Sincere Watch Limited
02.2010 - 07.2014
NITEC - Precision Engineering
ITE Balestier
N Level -
First Toa Payoh Secondary
PSLE -
Cedar Primary School
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