Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Barbara Tan Cheng Cheng

Barbara Tan Cheng Cheng

Singapore

Summary

With 37 years of experience in developing and implementing strategies across major retail and fast-moving consumer product businesses, I possess extensive regional expertise in retailing, sales and marketing, product management, franchising, product customization, and manufacturing.


Throughout my career, I have worked with renowned international brands including Verimark, Triumph, OSIM, Hush Puppies, Origins Skincare, MTV, Nickelodeon, Skype, SUTD, RGSS, Phytotherathrie, HOM, Samsung, LG, Sony Ericsson, Publicis, and Singapore Sports Council.


My contributions have played a crucial role in successfully positioning these companies' brands and retail businesses in various countries such as China, Hong Kong, Malaysia, Taiwan, Thailand, Australia, Brunei, Bahrain, Cambodia, Canada, India, Indonesia, Ireland, Italy, Macau, New Zealand, Pakistan Philippines Saudi Arabia South Africa South Korea Spain UAE UK and USA.


This diverse experience has provided valuable lessons in strategic marketing and brand management within highly competitive environments.

Overview

40
40
years of professional experience
16
16
years of post-secondary education

Work History

Resource Manager (Head of Operations & Admin)

The Future of Cooking Pte Ltd
06.2021 - Current
  • Deep Product Knowledge: Extensive knowledge of the company's product line, its features, benefits, and target market
  • Customer-Centric Approach: Developed and implemented strategies to enhance customer satisfaction and build strong relationships
  • Sales and Operations Excellence: Spearheaded the development and implementation of the company's online sales and operations platform, resulting in streamlined processes and improved customer service
  • Operational Efficiency: Streamlined repair and servicing processes, optimizing delivery channels and planning, reducing operational costs
  • Strategic Growth: Identified and implemented strategies to drive sales, expand market reach, and achieve business objectives
  • Team Leadership: Motivated and mentored a high-performing team, promoting collaboration and fostering a positive work environment
  • Budget Management: Successfully managed budgets, allocated resources effectively, and achieved financial targets.

Manager (contracted as Asset Manager to Government Technology Agency)

BGC GROUP PTE LTD
12.2019 - 11.2020
  • Asset Management System Implementation: Established and implemented an RFID asset tagging system, standardized asset verification processes, and updated the agency's asset database
  • Process Standardization: Drafted Standard Operating Procedures (SOPs) and Guides for asset management, including incident and crisis management plans
  • Project Management: Managed the successful completion of asset verification and RFID tagging for 9644 assets within a 6-month period
  • Change Management: Identified and addressed challenges during the asset verification project, recommending process improvements and policy changes
  • Digital Transformation: Assisted in the digitalization of legacy records and training for WorkDay implementation.

Owner / Director

KAY ECLAT PTE LTD (Small Business Consultancy)
02.2009 - 07.2019
  • Client Acquisition and Management: Established, nurtured, and maintained strong relationships with clients
  • Business Development: Identified and influenced business decision-makers, developed account plans, and implemented sales strategies
  • Project Management: Led the development and implementation of projects, orchestrated bid preparation, and established pricing policies
  • Key Client Experience: Successfully launched and managed operations for Verimark Singapore Pte Ltd, providing customized solutions for companies like MTV Singapore, Skype Singapore, Estee Lauder, SUTD, and RGSS.

CEO Administration

EARTHPACS PTE LTD / SWIFT HERITAGE PTE LTD
06.2015 - 04.2017
  • Executive Support: Provided administrative support to the CEO, overseeing office operations, branding, marketing, research, and web shop design
  • Brand Development: Led the development of the company's brand identity, guidebooks, and collateral materials
  • Systems Implementation: Oversaw the building of the company's Enterprise Resource Planning (ERP) system and webshop architecture
  • Strategic Planning: Researched and recommended production facilities, operations, and logistics procedures.

Consultant / Operations Manager / Nominee Director

VERIMARK SINGAPORE PTE LTD
09.2012 - 10.2015
  • Client Acquisition and Management: Established, nurtured, and maintained strong relationships with clients
  • Business Development: Identified and influenced business decision-makers, developed account plans, and implemented sales strategies
  • Retail Operations Management: Established and managed daily operations for the distribution of Verimark products to 33 Giant hypermarkets and supermarkets
  • Business Growth: Successfully expanded Verimark's presence in Giant outlets from 9 to 33, adding a standalone retail outlet within one year.

Senior Account Manager

PUBLICIS SINGAPORE
01.2008 - 12.2008
  • Strategic Brand Management: Led the strategic planning and development of the Singapore Sports Council's 'Let's Play' Corporate Brand Identity, including guidebooks, and project management of all advertising collateral (TV/Radio Commercials, Corporate literature, print advertisements, posters, outdoor advertisements) for the brand launch
  • Project Management: Managed the execution of Visa International's mystery shopping projects in Beijing, Shanghai, Phuket, and Bangkok.

Branding & Strategic Marketing Manager (Regional)

OSIM INTERNATIONAL PTE LTD.
05.2001 - 12.2007
Brand Management and Strategy
  • Brand Awards Achievement
    Played an integral role in OSIM clinching the Singapore Brand Awards for 6 consecutive years (2002-2007).
  • Corporate Identity Development
    Collaborated with brand consultants on corporate identity and guidebooks, leading the global branding platform's planning and execution.

Advertising and Marketing
  • Advertising Collateral Management
    Strategically selected, planned, and executed advertising and marketing collaterals for over 50 TVC productions and photo shoots for key products.
  • Advertising Collateral Procedures
    Initiated procedures for advertising collateral, securing worldwide rights in perpetuity with unlimited usage and IP protection.
  • Celebrity Endorsement Negotiation
    Negotiated celebrity fees and terms for Ms. Gong Li as “The New Face of OSIM.”
  • Celebrity Appearances Planning
    Planned Gong Li’s appearances in key markets, including 3 TVC productions and photo shoots.

Sponsorship Management
  • Sports Sponsorship Negotiation
    Negotiated terms for OSIM’s title sponsorship of the Singapore Masters 2006.
  • Corporate Triathlon Sponsorships
    Secured title sponsorships for OSIM Singapore Triathlons and Corporate Triathlons.
  • Co-Partners Sponsorship Strategy
    Planned and negotiated Co-Partners Sponsorship for Singapore 2006 – IMF and World Bank annual meetings and Global Entrepolis events (2003, 2005-2007).

Strategic Partnerships
  • Product Placement Negotiation
    Negotiated with CIP Luxury Terminal at Changi Airport and Emirates for key product placements in airport lounges worldwide.
  • Media Buy Management
    Managed media buys for international airlines’ in-flight magazines.

Assistant Product Manager

TRIUMPH INTERNATIONAL (S) PTE LTD
03.1992 - 02.2000
  • Product Launch and Sales: Successfully launched the Maximizer range with a sale of 150,000 pieces in only 2 weeks
  • Inventory Management: Reduced inventory levels from 12.8 months to 3.5-4 months with a 26% increase in turnover.

Marketing Executive

LEA FASHION (S) PTE LTD
06.1991 - 02.1992
  • Sales Management: Achieved outlets' group sales targets for four consecutive years
  • Team Development: Organized and participated in in-house photography assignments and developed and executed in-house training programs.

Boutique Manager / Group Leader

HESHE HOLDINGS PTE LTD
10.1987 - 05.1991
  • Brand Management: Developed and implemented marketing strategies for a new luxury ladies' office wear collection.

Customer Service Supervisor

METRO (PTE) LTD
05.1986 - 10.1987
  • Training and Development: Education and Training Committee Chairman from 11 Feb to 9 Oct 87.
    Coordinated the work of the whole Education committee. Training of all the retail staff of the whole store in sales techniques, merchandise knowledge, motivational topics, social etiquette, personal grooming, and deportment.

Book advisor / Consultant

STP DISTRIBUTORS SDN BHD
09.1985 - 05.1986

Display Artist

EMPORIUM HOLDINGS (S) PTE LTD
12.1984 - 08.1985

Education

Nanyang Polytechnic
11.2020 - 05.2024

International Correspondence School
01.1987 - 04.1989

Jurong Junior College
01.1982 - 05.1983

Raffles Girls’ Secondary School
01.1978 - 05.1981

Silat School II
01.1972 - 05.1977

Skills

    Good negotiation and presentation skills
    Positive mental attitude, goal directed and self motivated
    Zest for any challenges, ability to overcome barriers in a regulated environment
    Ability for attention to details, organization, time planning and problems solving
    Enjoy being directly involved in supervising the work of others
    Strong understanding in business system and processes
    A good team player and also leader - able to inspire a team of dynamic go-getters
    Ambitious, driven to succeed and able to deliver

Accomplishments

    • Increased market share and image ratings for FMCG brands through effective strategic positioning and business strategies internationally.

    • Grew lifestyle, image-driven brands successfully through aggressive marketing mix strategies and distributions.

    • Restructured company budgets to become more efficient and effective within highly competitive and margin-driven, retail industry.

    • Professionalized the merchandising function of the company through systematic on-the-job training of merchandising and operations staff applying aggressive salesmanship retailing techniques to achieve standardized merchandising and operations procedures for different FMCG and luxury brands.

    • Played an integral part in getting OSIM awarded with the Singapore Brand Awards for 6 years running from 2002 to 2007.

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)

Timeline

Resource Manager (Head of Operations & Admin)

The Future of Cooking Pte Ltd
06.2021 - Current

Nanyang Polytechnic
11.2020 - 05.2024

Manager (contracted as Asset Manager to Government Technology Agency)

BGC GROUP PTE LTD
12.2019 - 11.2020

CEO Administration

EARTHPACS PTE LTD / SWIFT HERITAGE PTE LTD
06.2015 - 04.2017

Consultant / Operations Manager / Nominee Director

VERIMARK SINGAPORE PTE LTD
09.2012 - 10.2015

Owner / Director

KAY ECLAT PTE LTD (Small Business Consultancy)
02.2009 - 07.2019

Senior Account Manager

PUBLICIS SINGAPORE
01.2008 - 12.2008

Branding & Strategic Marketing Manager (Regional)

OSIM INTERNATIONAL PTE LTD.
05.2001 - 12.2007

Assistant Product Manager

TRIUMPH INTERNATIONAL (S) PTE LTD
03.1992 - 02.2000

Marketing Executive

LEA FASHION (S) PTE LTD
06.1991 - 02.1992

Boutique Manager / Group Leader

HESHE HOLDINGS PTE LTD
10.1987 - 05.1991

International Correspondence School
01.1987 - 04.1989

Customer Service Supervisor

METRO (PTE) LTD
05.1986 - 10.1987

Book advisor / Consultant

STP DISTRIBUTORS SDN BHD
09.1985 - 05.1986

Display Artist

EMPORIUM HOLDINGS (S) PTE LTD
12.1984 - 08.1985

Jurong Junior College
01.1982 - 05.1983

Raffles Girls’ Secondary School
01.1978 - 05.1981

Silat School II
01.1972 - 05.1977
Barbara Tan Cheng Cheng