Barbara Ong
Singapore
Summary
I am a coordination and communication expert that can bring top notch value to your company. A smooth problem solver equipped with the companies best interest at heart. I work to bring people and company solutions together.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator (Senior)
Smilefocus Dental Clinic
10.2023 - Current
- Senior receptionist and coordinator looking after 2 orthodontist, 1 root canal specialist and 3 general dentist appointments, treatments and patient coordination in the clinic.
- Manage and run entire clinic from appointment making, reminders, treatment coordination, payment collection, opening and closing of clinic.
- Work closely with accounts team to ensure smooth payment collection from Insurance direct billing arrangement and pay by own pocket patients.
- Communicate and coordinate dental appointments with patients via telephone calls, emails, SMS and WhatsApp.
- Provide new staff with training and guidance on dental and orthodontic knowledge.
- Prepare and stage long term orthodontic treatment plans (quotation) for patients treatments.
- Team lead for clinics system transition from D4W to Plato.
- Manage and ran the entire clinic solo during difficult times of overflow in patients and shortage in manpower.
- Reason for leaving: looking for better opportunity for growth.
Customer Experience Agent for Agoda
IGT Solutions Sdn Bhd
11.2021 - 05.2023
- Handle Inbound calls & emails pertaining to travel & booking related inquiries from customers, hotel partners, travel agencies and suppliers for Agoda.
- Assist travelers as an intermediary with accommodation troubles from check-in, check-out, deposit enquiry, refund, date changes and so forth.
- Work closely with hotel partners and travel agencies to solve travelers enquiries.
- Received best performance award for Agoda in quarterly company recognition.
- Over achieved and exceed monthly standard KPI target In call volume and completed problem solving tasks.
- Reason for leaving: Company ended partnership with Agoda.
Customer Relations Assistant
Elken Services Sdn Bhd
06.2020 - 08.2021
- Arrange daily servicing appointments for multiple technicians in the water dispenser servicing unit.
- Receptionist & admin duties, while also looking after walk-in customers.
- Reason for leaving: To seek better opportunity in a more established company.
Marketing Executive (Face-To-Face)
SalesWorks Asia
01.2019 - 05.2020
- Promote client products through face to face contact with potential buyers using sales skills built through training and learned from other great sales people in the company.
- Follow up leads through telephone calls to secure more sales for the company.
- Recruit and Interview new marketing associate's to expand the team for more potential outreach.
- Reason for leaving: seeking a more stable career path.
Education
STPM (Pre-U) -
Sekolah Menengah Kebangsaan Seberang Jaya
Penang, Malaysia01-2017
SPM -
Sekolah Menengah Kebangsaan Tun Hussein Onn
Penang, Malaysia01-2015
Skills
- Leaving a first and lasting good impression for the company
- Coordination, scheduling and follow up expert
- Leader material capable of adapting, training team member, running the team and ensuring smooth operations daily
- Attention to details I believe the smallest details can lead to a better whole
Languages
English
Bilingual or Proficient (C2)
Malay
Upper intermediate (B2)
Chinese
Upper intermediate (B2)
Personal Information
Nationality: Malaysian
Sponsorshiprequired
Yes
Timeline
Patient Care Coordinator (Senior)
Smilefocus Dental Clinic
10.2023 - Current
Customer Experience Agent for Agoda
IGT Solutions Sdn Bhd
11.2021 - 05.2023
Customer Relations Assistant
Elken Services Sdn Bhd
06.2020 - 08.2021
Marketing Executive (Face-To-Face)
SalesWorks Asia
01.2019 - 05.2020
STPM (Pre-U) -
Sekolah Menengah Kebangsaan Seberang Jaya
SPM -
Sekolah Menengah Kebangsaan Tun Hussein Onn
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