BAO DUONG
Ho Chi Minh City
Summary
Dedicated Food & Beverage professional with 6 years' experience in all day dining and fine dining hospitality establishments. Ability to train staff to highest standards of customer service, ensuring increased customer satisfaction and creating a combination of professional and fun working environment. Looking to use my customer service and leadership skill to assist the restaurant to achieve the team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
F&B LOYALTY MANAGER
PARK HYATT SAIGON
08.2022 - 08.2023
- Serving as the main point of contact for VIP Guests and ensuring F&B outlets are fully briefed on their requirements.
- Responsible for recognition and engagement of the most valuable Elite members and daily hotel VIP arrivals.
- Keeping close contact with guests for feedback, complaints and compliments – and following it up.
- Managing, recording and resolving guest or customer complaints promptly.
- Lead the Guest Experience Teams of F&B and Culinary.
- Drive Divisional revenue by being the main sell lead for selling hotel products, events ticket, membership.
ASSISTANT RESTAURANT MANAGER
PARK HYATT SAIGON
05.2019 - 09.2022
- Monitor guest satisfaction throughout their dining experience by providing an efficient and professional service.
- Promote the identity of the restaurant, building relations and a sense of personalized service towards guests.
- Make recommendations to Management for modernization of equipment, service methods, presentation and improved guest satisfaction.
- To conduct regular meetings and briefings and training to keep colleagues informed important information and improve knowledge in the daily basic.
- Assist as requested with inventory, purchase orders, payroll & associated paperwork.
RESTAURANT TEAM LEADER
PARK HYATT SAIGON
05.2018 - 04.2019
- Assist Managers in the operation of the restaurant.
- Help with training and supervising of outlet staff.
- Organize and conduct pre-shift and departmental meetings
- Monitor product quality and guest satisfaction in restaurant.
BARISTA SHIFT SUPERVISOR
HIGHLANDS COFFEE VIETNAM
04.2017 - 11.2017
- Maintain accurate inventory counts to meet customer demands and sustain operations.
- Serve customers quickly and efficiently and created strategies to prevent delays.
- Train, schedule, and supervise barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restock and cleane stations and facilities to maintain cleanly and operable standards.
Education
Bachelor - Hotel Management (4-year Accomplishment)
INDUSTRIAL UNIVERSITY OF HO CHI MINH CITY
Ho Chi Minh City07.2017
Skills
- Operations Management
- Supervisory Skills
- Problems Handling
- Customer Service
- Customer Loyalty
- Staff Training
Certification
WSET 1 (Wine and Spirit Education Trust 1)
Restaurant Management Skill
ISO 22000 – Food Safety Management System
IELTS 7.0
Languages
Vietnamese
Native language
English
Advanced
C1
Timeline
F&B LOYALTY MANAGER
PARK HYATT SAIGON
08.2022 - 08.2023
ASSISTANT RESTAURANT MANAGER
PARK HYATT SAIGON
05.2019 - 09.2022
RESTAURANT TEAM LEADER
PARK HYATT SAIGON
05.2018 - 04.2019
BARISTA SHIFT SUPERVISOR
HIGHLANDS COFFEE VIETNAM
04.2017 - 11.2017
Bachelor - Hotel Management (4-year Accomplishment)
INDUSTRIAL UNIVERSITY OF HO CHI MINH CITY
Similar Profiles
Bao DuongBao Duong
F&B SUPERVISOR at Hyatt Regency Mccormick PlaceF&B SUPERVISOR at Hyatt Regency Mccormick Place
KAREN ZAPATA-SOTOKAREN ZAPATA-SOTO
Area Assistant Human Resources Manager at Hyatt Regency Crystal City / Park Hyatt WashingtonArea Assistant Human Resources Manager at Hyatt Regency Crystal City / Park Hyatt Washington
CHELSEA RODRIGUEZCHELSEA RODRIGUEZ
Spa & Pool Attendant at Park Hyatt HotelSpa & Pool Attendant at Park Hyatt Hotel