Banwani D/O Mahendra
Singapore
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
Work History
Front Desk Executive
GPHL
10.2023 - 09.2024
- Handled confidential information securely by adhering to data privacy regulations and company protocols.
- Assisted guests with reservation modifications, cancellations, and special requests.
- Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Contributed to a positive work environment by effectively communicating with team members across departments.
- Provided prompt resolution to guest issues, ensuring positive experiences and repeat business.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Updated room availability in real-time using property management software systems for accurate reservations data.
- Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
- Maintained an organized workspace to optimize productivity and improve overall guest experience.
- Coordinated shuttle services for guests traveling between the hotel and local attractions or transportation hubs efficiently.
- Collaborated with housekeeping staff to ensure timely room turnarounds for incoming guests.
- Upheld hotel policies while remaining empathetic towards guest concerns or complaints.
- Anticipated guest needs by offering assistance proactively, exceeding expectations during their stay.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Checked guests in out of hotel, made reservations, and processed payments.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Barista
MIN INVESTMENTS PTE LTD
08.2023 - 09.2023
- Brew coffee using various brewing methods
- Welcome customers, share information about specialty of various coffee beans, answering questions
- Maintenance, cleaning, and ensuring stock is up to date for the coffee section
- Ensuring general cleanliness and proper sanitization of workstation, areas utilized, equipment and utensils
Customer Relations Officer
KENKO HOLDINGS PTE LTD
04.2023 - 07.2023
- Promote massage treatment and packages to customers
- Record daily transaction for all services performed
- Enhance guest recognition by addressing guest name and interacting with them on a professional level
- Answer to customer's queries, made appointments, assisted to schedule massages, performed cashiering duties
- Provide pre-treatment consultation and post-treatment follow
- Maintain and update customer database
Operations Officer
HOTEL BENCOOLEN COMPANY PTE LTD
12.2021 - 04.2022
- Assist guest efficiently, courteously and professionally in all front office related functions in order to always maintain a high standard
- Manage to handle guest registration, check in and check out
- Register guest and assign rooms, accommodate special requests whenever possible, assist in pre-registration and blocking of reservation when necessary
- Ensure accuracy on collection of payment
- Handle guest feedback promptly accordingly to established procedures and follow up when necessary
- Well knowledge of familiar with all hotel facilities and provide guest information when requested
Swabber
HEALTH PROMOTION BOARD
01.2020 - 01.2021
- Perform oral, mid turbinate or nasopharyngeal swab
- Assist with preparation of specimens' collection
- Infection control measures in swabs operation
Banquet Server
UNIVERSAL CONSULTANT
01.2020 - 12.2020
- Assist with the complete setup and breakdown of the banquet area
- Maintain a high level of cleanliness and awareness of sanitary practices
- Anticipate guests' needs and exceed customer service expectations
- Maintain composure in a fast-paced environment
- Relay important information about orders, allergies and special requests to the appropriate person
Administrative Assistant
ONE CLICK EMPLOYMENT AGENCY
01.2015 - 12.2019
- Provide administrative support to ensure efficient operation of office
- Answer phone calls, schedules meetings and supports visitors
- Carry out administrative duties such as filing, typing, copying, binding, scanning etc
- Make travel arrangements for senior staff such as booking flights, cars, and hotel or restaurant reservations
Asst Bar Manager
LAFENETA
01.2010 - 12.2014
- Maintain inventory
- Create drink and food menus
- Maintain drink recipe documentation
- Maintain client's database
- Boost daily sales by promoting drinks and memberships
Aviation Security
CERTIS CISCO
01.2010 - 12.2012
- Conduct access control duties at the terminals
- Screen passengers and their hand-held luggage for prohibited items before boarding the aircraft
- Screen checked-in luggage for prohibited items
Legal Administration Clerk
VICTOR LEE & COMPANY
01.2002 - 12.2003
- Perform accurate legal research and analysis
- Compile, proofread and revise drafts of legal documents and reports
- Prepare and format legal and management reports
- Maintain and update databases and tracking systems
- Ensure efficient and effective administrative information and assistance
Legal Receptionist
NG CHER YEOW & PARTNERS
01.2000 - 12.2002
- Greeting clients and visitors and answering visitor inquiries
- Answering and routing incoming calls on a multi-line telephone system
- Scheduling and routing clients
- Maintaining and scheduling conference rooms
- Scanning, photocopying, faxing and filing documents
- Additional administrative duties such as billing, data entry, word processing, establishing new case files and drafting simple correspondence
Education
Bukit Merah Primary School
01.1994 - 05.1994
Woodsville Secondary School
01.1994 - 05.1994
Skills
- Problem-solving skills
- Guest Relations
- Clerical duties
- Registration processing
- Customer Service
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Front Desk Executive
GPHL
10.2023 - 09.2024
Barista
MIN INVESTMENTS PTE LTD
08.2023 - 09.2023
Customer Relations Officer
KENKO HOLDINGS PTE LTD
04.2023 - 07.2023
Operations Officer
HOTEL BENCOOLEN COMPANY PTE LTD
12.2021 - 04.2022
Swabber
HEALTH PROMOTION BOARD
01.2020 - 01.2021
Banquet Server
UNIVERSAL CONSULTANT
01.2020 - 12.2020
Administrative Assistant
ONE CLICK EMPLOYMENT AGENCY
01.2015 - 12.2019
Asst Bar Manager
LAFENETA
01.2010 - 12.2014
Aviation Security
CERTIS CISCO
01.2010 - 12.2012
Legal Administration Clerk
VICTOR LEE & COMPANY
01.2002 - 12.2003
Legal Receptionist
NG CHER YEOW & PARTNERS
01.2000 - 12.2002
Bukit Merah Primary School
01.1994 - 05.1994
Woodsville Secondary School
01.1994 - 05.1994
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