BALASUBRAMANIYAN NARAYANAN
Transformation Manager
Singapore
Summary
- Transformation Leader with 17 years of experience in Banking and Financial services. Looking for opportunities to help organization in their transformation journey and achieve business objectives
- Proven ability to lead large-scale, cross-functional initiatives that result in enhanced customer experience, improved business and revenue, happier employees and increased efficiency. Delivered programs across APAC, US and Europe and experienced in handling C-level executives
- Domain expertise in Wealth Management, Investment Banking, Corporate and Institutional Banking
Overview
17
17
years of professional experience
5
5
Certification
Work History
Senior Project Manager
UBS Management Consulting
02.2015 - Current
- Delivered Transformation projects and programs in Wealth Management, Investment banking and Group Functions - IT, Finance, HR, Operations and Compliance
- Conceptualize and execute program vision from start to finish, managing complex milestones while adapting to changes and shifting priorities
- Partnered with senior leaders and created roadmap of transformation journey addressing business challenges and improve performance
- Applied principles of change management, organizational design and business process improvement to improve customer experience
- Leveraged data and analytics to make informed decisions and drive business improvements
- Orchestrated cross-functional meetings to coordinate change management strategy implementation
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Coached junior project managers, senior consultants and business analysts
- Trained business teams and built Continuous improvement framework empowering them to self-sustain and take transformation journey forward
- Inspired C-level executes and senior business leaders through gallery walks and transformation success stories
- Successfully governed 18 Transformation projects with coverage of ~ 300 business teams, 6000 FTE in APAC – Singapore, Hong Kong, Japan, China, Taiwan, India, Australia, Switzerland and USA
Assistant Vice President
United Overseas Bank
10.2014 - 02.2015
- Delivered operational excellence project in Commercial and Retail banking
- Optimized Car loan process and improved efficiency by 20%
- Analyzed current state process, addressed pain points, designed optimal future state process, eliminated waste and implemented process changes
- Reduced operational risks while organizing data to forecast performance trends
Lean Change Manager
Royal Bank of Scotland Plc
12.2010 - 10.2014
- Delivered Transformation projects and programs in Corporate and Institutional Banking and Group Functions - Operations and IT.
- Deployed LEAN SIX Sigma program across 10 countries in APAC with coverage of ~ 70 business teams and 1500 FTE
- Worked with COO office and ensured service excellence projects are aligned with business objectives
- Identified and prioritized opportunities for improvement, scoping projects, defining deliverables, identifying resource needs, timelines and managing projects
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Demonstrated leadership skills in managing projects from concept to completion
- Delivered 15 operational excellence projects aligned with business goals resulting in 20% improved productivity and 8% operating costs reduction
- Trained 38 Local Champions across APAC and delivered 60+ projects ranging medium to large resulting in 15% efficiency creation
Team Leader
Royal Bank of Scotland Business Services
01.2007 - 12.2010
Managed APAC Corporate banking Operations team responsible for Trade operations, Cash management and Remittances
Relationship Manager
IndiaBulls Securities Pvt Ltd
01.2006 - 01.2007
Handled high networth investors and guided them to manage their portfolio
Education
MBA - Finance
Anna University
India06.2006
Bachelor of Science - Computer Science
University of Madras
India05.2003
Skills
- Management Consulting
- Culture Transformation
- Change Management
- Project Management
- Process Improvement
- Data Analysis
- Continuous Improvement
- Agile Principles
Accomplishments
UBS AG, Singapore
- Client On boarding APAC - Lead time reduction from 64 to 14 days and “wow” customer experience
- Client advisory - Enhanced product offering resulting 12% increase in revenue
- Operating model design - Designed and implemented operating model changes including centralization, outsourcing and technology changes resulting in 15% efficiency gain
- Regulatory reporting - Partnered with Compliance and implemented regulatory reporting projects with regulators Singapore MAS and Hong Kong HKMA
- Technology changes - Implemented technology changes and new workflow solutions thus improved productivity by 20% and reduced operating costs by 10%
- New ways of working - Drove Cultural and behavioral changes and empowered people resulting in happier employees
RBS
- Awarded Global Wildfire winner for the best transformation program within RBS group in 2013
- Awarded APAC Wildfire winner for the best transformation program within RBS group for consecutively 2 years in 2013 and 2014
- Payments transformation for APAC resulting in increased Straight Through Processing from 35% to 72%
- Corporate and Institutional Client On boarding program resulting in Lead time reduction from 80 days to 10 days
APAC Wealth Management Transformation - Client Life Cycle Management
- People in scope: 2300
- Budget: USD4m
- Business scope: Client Prospecting, Client Onboarding, KYC review, Maintenance and Offboarding
- Key design concepts: Operating model changes, Digital transformation and Process transformation
- Solutions implemented: Tasks centralization and outsourcing, Implementation of workflow tools in prospecting and onboarding, Process simplification, Changes to platform and KPI dashboard
Outcome
- Client onboarding lead time reduction from 64 to 14 days
- Net New Money and Net New Assets increased by 8% and 18%
- Risk of overdue KYC reviews reduced from 8% to 2%
- Efficiency gain by 30%
- Right First Time Quality improved from 0% to 92%
Hong Kong Monetary Authority (HKMA) Granular Data Regulatory Reporting
- No of people in scope: 240
- Budget: USD2.7m
- Business scope: Granular data reporting for Corporate loans and Interbank loans and deposits
- Key design concepts: Reporting framework, Governance, Risk and Controls framework and Automation
- Solutions implemented: Golden source identification, Data sourcing, data cleaning, data stitching, report production, controls, roles and responsibilities and escalation matrix
Outcome
- Met regulator’s deadline in submitting the report with all mandatory data (294 data fields) and 100% accuracy
- Automated 80% of report preparation with 20% currently in progress
APAC and USA Group Technology Transformation
- People in scope: 1750
- Budget: USD1.3m
- Business scope: Incident management, Problem management and Service request management
- Key design concepts: Operating model changes, Process transformation and New Ways of working
- Solutions implemented: Tasks centralization, Demand rationalization, Self-help tools implementation, Knowledge articles, SLA implementation, Process optimization, KPI dashboard and performance dialogue
Outcome
- Incident management lead time reduction by 15% and 5% for simple and complex incidents
- Demand reduction by 15%
- Reduction of recurring incidents by 8%
- Problem management backlog reduction by 30% and efficiency gain 8%
- Reduction in rework by 34%
Key programs and projects delivered - APAC Order management transformation, APAC Advisory transformation, Japan Rapid Improvement, China and Taiwan Operational excellence and APAC Digital Product offering
Certification
- 2022 - Certified Scrum Product Owner, Scrum Alliance
- 2022 - Certified Scrum Master, Scrum Alliance
- 2020 - Project Management Professional(PMP), Project Management Institute
- 2020 - ITIL 4 Foundation, PeopleCert
- 2014 - Certified LEAN Six Sigma Black Belt, Singapore Quality Institute
- 2014 - Certified LEAN Six Sigma Green Belt, Neville-Clarke Singapore Pte Ltd
Timeline
Senior Project Manager
UBS Management Consulting
02.2015 - Current
Assistant Vice President
United Overseas Bank
10.2014 - 02.2015
Lean Change Manager
Royal Bank of Scotland Plc
12.2010 - 10.2014
Team Leader
Royal Bank of Scotland Business Services
01.2007 - 12.2010
Relationship Manager
IndiaBulls Securities Pvt Ltd
01.2006 - 01.2007
MBA - Finance
Anna University
Bachelor of Science - Computer Science
University of Madras
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