Balasbramaniam Ramalingam
Summary
Proven track record in enhancing customer satisfaction and safety compliance, demonstrated across roles at SBS Transit and other esteemed companies. Skilled in vehicle safety and guest assistance, with a knack for efficient work ethic and strong communication. Achieved significant improvements in service delivery through quick decision-making and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Valet
The Fullerton Bay Singapore (Contract)
08.2024 - Current
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Provided punctual, polite valet services to uphold professional standards.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
- Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
- Helped guests unload and load luggage.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Responded to customer requests efficiently and with knowledgeable assistance.
Tow Truck Driver
Transcab
02.2019 - 07.2024
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
- Ensured accurate billing by collecting payment from customers at the time of service completion when necessary.
Bus Captain
SBS Transit
03.2016 - 11.2018
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Developed strong rapport with passengers by demonstrating professionalism, courtesy, and empathy towards their needs.
- Monitored onboard surveillance systems regularly to maintain security and deter potential incidents of vandalism or theft.
- Provided clear communication to passengers regarding route information, delays, and schedule changes.
- Assisted passengers with disabilities, ensuring their safe boarding and alighting from the bus.
- Managed emergency situations effectively, prioritizing passenger safety and coordinating with authorities as needed.
- Responded quickly and calmly in emergency situations.
- Boarded passengers using wheelchairs or other mobility aids and properly secured wheelchairs and scooters.
Limousine Chauffeur
MBS (Contract)
01.2012 - 12.2015
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Assisted clients with luggage handling, contributing to a seamless travel experience.
- Adhered to all company policies while representing the brand in a positive manner during each interaction with clients.
- Exhibited flexibility in accommodating last-minute schedule changes or route adjustments as needed.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
Education
WPLN
Skillsfuture
Skills
- Customer service and support
- Customer Communication
- Efficient work ethic
- Patience and composure
- Strong Communication Skills
- Problem-Solving
- Reliability and punctuality
- Clean Driving Record
- Attention to Detail
- Valid Driver's License
- Time Management
- Multitasking proficiency
- Guest Assistance
- Safety Compliance
- Customer Service
- Vehicle Safety Knowledge
- Manual and automatic driving
- Guest service
- Self Motivation
- Interpersonal Skills
Timeline
Valet
The Fullerton Bay Singapore (Contract)
08.2024 - Current
Tow Truck Driver
Transcab
02.2019 - 07.2024
Bus Captain
SBS Transit
03.2016 - 11.2018
Limousine Chauffeur
MBS (Contract)
01.2012 - 12.2015
WPLN
Skillsfuture
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