Poobalan Shamugam
Interdisciplinary Solutions Consultant
Summary
Innovative and results-driven Interdisciplinary Solutions Consultant with extensive experience in managing client relationships, driving business growth, and leading strategic initiatives across academia, corporate, and government sectors in the APAC region.
Securing the National AI Office Malaysia's RFP Process: Initiated and led this high-stakes project by engaging directly with the CEO, ensuring timely proposal submission in accordance with the Ministry of Digital Malaysia's Digital Transformation vision.
Engagement with British Malaysia Chamber of Commerce (BMCC) : Has been an advocate of the company in liaising with the members in BMCC and attending events that led to securing an executive committee meeting of the Education segment in BMCC for the company to host in the office for 2025. It was through the partnership with BMCC that propelled the initial plan for the Ministry of Digital Malaysia.
Islamic Education Content Development for Penang State Religious Department/Penang Islamic Digital Library: Visioned and collaborative efforts have paved the way for an ongoing project under the guidance of the Deputy Chief Minister of Penang where the education and religious affairs portfolio falls.
Overview
7
7
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Digital Sales Account Manager
Clarivate (Malaysia) Sdn Bhd
06.2022 - Current
- Managed over 200 client accounts across academia, corporate, and government sectors in APAC
- Successfully achieved 117% on Renewal Business and 102% on New Business in 2024
- Developed and executed strategic plans to enhance client engagement and satisfaction
- Delivered innovative solutions for academic, educators & STEAM related needs, focusing on EndNote, Research & Analytics, ProQuest Information Services and Consulting products.
- Negotiated prices, terms of sale and service agreements.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Anticipated clients' needs by staying in touch on regular basis.
- Conducted product presentations and demonstrations, resulting in increased product adoption among clients.
- Collaborated with cross-functional teams to ensure seamless delivery of products and services.
- Attended industry events and conventions to expand sales opportunities.
Core Sales Representative
S&P Global Commodity Insights(IHS Markit Acquired by S&P)
01.2022 - 05.2022
- Managed over 300 accounts spanning EMEA and Americas regions
- Specialized in energy solutions, including databases and software for the Oil & Gas and Mining sectors
- Provided integrated analysis for global chemical value chains and supply platforms
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Inside Sales Associate II
IHS Markit
01.2021 - 12.2021
- Managed 300+ accounts across EMEA & Americas for the energy solutions.
- Maximized revenue potential of each account through upselling and cross-selling relevant products or services based on customer needs analysis.
- Developed strong customer relationships through proactive communication and attentive service.
- Researched and identified possible new accounts for sales development.
- Managed pipeline diligently by tracking sales activities in CRM system, keeping records up-to-date for accurate forecasting purposes.
Senior Demand Management Analyst
IHS Markit
11.2017 - 12.2020
- Utilized data analysis tools to identify trends and patterns in lead behavior, making strategic adjustments to marketing efforts accordingly.
- Managed multiple lead generation channels simultaneously, ensuring consistent results across all platforms.
- Evaluated performance metrics regularly for ongoing optimization of lead generation tactics, ensuring continued growth and success in the role.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Created engaging content tailored specifically for target audience segments, increasing interest in products and services offered.
- Specialized in Maritime & Trade solutions in which created a script for the new hires.
- Trained the new hires.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Overcame objections using friendly, persuasive strategies.
Education
BBA - General Management
SEGi College
Malaysia 04.2001 - 2006.01
Skills
Strategic Account Management
International and Subscription Sales
Proposal Development and Negotiation
CRM and Salesforce Expertise
Effective Communication and Leadership
Relationship selling
Business growth and retention
Client relationship building
Lead prospecting
B2B sales
Sales tactics
Strong interpersonal skills
Accomplishments
- Exceeded sales targets consistently, achieving 117% Renewal Business and 102% New Business in 2024.
- Successfully managed large-scale client portfolios across APAC.
- Played a pivotal role in securing RFP opportunities for high-profile clients.
Recent Projects
- Ministry of Digital Malaysia, Initiated the collaboration on a digital policy making and regulations assistance with the Ministry's Special Officer by using research data on digital policies and regulations
- Universiti Sains Malaysia, used my direct contact with the Dean of School of Humanities-USM to secure a meeting and discuss on education solutions that would further enhance the quality of research.
- World Scientific Publishing Co Pte Ltd- Singapore, further developed a personal relationship with the General Manager of the organization by adding 32 journals for review.
- Sekolah Tahfiz (Islamic Education Penang), Designed tailored solutions to enhance educational outcomes.
- National AI Office Malaysia, Initiated direct engagement with the CEO, secured RFP rights, and submitted proposals within deadlines.
Certification
Train The Trainer
Timeline
Train The Trainer
06-2024
Project Management Fundamental
08-2023
Digital Sales Account Manager
Clarivate (Malaysia) Sdn Bhd
06.2022 - Current
Core Sales Representative
S&P Global Commodity Insights(IHS Markit Acquired by S&P)
01.2022 - 05.2022
Inside Sales Associate II
IHS Markit
01.2021 - 12.2021
Senior Demand Management Analyst
IHS Markit
11.2017 - 12.2020
BBA - General Management
SEGi College
04.2001 - 2006.01
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