BalaMurugan Ilango
Field Service Manager
Summary
Proactive and meticulous Server engineer and Manager with over 10 years of experience in Maritime telecommunication industry. Proficiencies in inventory control,staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Field Service Manager
Station Satcom Pte Ltd
03.2023 - Current
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Spearheaded process improvement initiatives to reduce service costs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assessed staff capabilities regularly while offering ongoing support, mentorship, and coaching to foster high-performance work environment.
- Developed detailed plans based on broad guidance and direction.
- Managed team of technicians, providing support and guidance for professional development.
- Reduced time to complete service calls and expertly retained key customers.
- Led team of up to 4 service technicians in field activities
Senior Filed Service Engineer
Station Satcom Pte Ltd
10.2019 - 03.2023
- Installation of KU, Ka and C band Vsat installations.
- Repair and Maintenance of Vsat.
- Attending vessel to troubleshoot and resolve connectivity and IT related issues.
- Setup vessel network,install PC, Printers and NAS and configure them as per customer requirement.
- Configure Servers and deploy in vessel.
- Configure firewalls and deploy in vessel as per customer requirement and provide remote support for firewall after installation.
- Visit customer premises to discuss about project implementation plans.
- Checked safety practices and integrity of PPE.
- Reduced equipment downtime by conducting routine maintenance checks and promptly addressing issues when arose.
- Tested systems in warehouse, noting issues and completing preventive maintenance.
- Passionate about learning and committed to continual improvement.
MARINE SATCOM ENGINEER
ZENER MARINE LLC
03.2016 - 09.2019
- Installation & commissioning of satellite communication equipment's
- Familiar with Intellian Ku band VSAT antenna system & KNS VSAT antenna system
- Installation & commission of FBB (Sailor, Intellian & JRC) & Iridium open port
- Inspect, Test, troubleshoot, Repair & maintain all systems
- Installing Amosconnect and Gtmail software for ship email services
- Install & configuration of Network management device to manage vessel internal network as per customer requirement
- Configuration of VOIP with VSAT network
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP
- Discussions with product manufacturers for latest product specification and functionality
- Project Handling which involves discussions with sales team on client specifications, Preparation of Bill Of Material, Verification of drawing and cable schedule, liaising with logistic department for proper material delivery discussion with yard on job scope, arrangement of necessary fabrication for job, Commissioning of equipment's
- Project handover Documentation.
- Created detailed reports on engineering activities and findings.
- Interacted with subject matter experts to develop training material and tools for personnel.
TECHNICAL SUPPORT ENGINEER
ZENER MARINE LLC
4 2013 - 2 2016
- Provide technical support on Inmarsat, Iridium, Thuraya marine communication equipment's
- Responsible for setting up and troubleshooting wireless network and internet connectivity at client sites
- Managing call flow and responded to technical support for customers
- Provided base level IT support to non-technical personnel within business
- Identified and solved technical issues with variety of diagnostic tools
- Provided on-call support for critical issues
- Taking additional responsibility in installation, configuration of FBB & iridium equipment's on vessels
- Coordinate with NOC to activate VSAT site & monitor customer VSAT site remotely
- Activating FBB, Iridium, Thuraya Sim cards for satellite communication in ship
- LRIT (Long Range Identification Tracking) test & certification for polestar authorized flags to receive vessel position reports to flag
- Visit customer premises to provide Demo of tracking services through web access
- Verifying 400 invoices approx every month from different service providers
- Proactively identified opportunities for process improvements, enhancing overall support quality and client satisfaction.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Education
B.E. (E.E.E.) - Electrical And Electronics Engineering
SNS College of Engineering, Coimbatore
Coimbatore 01.2008 - 04.2012
Skills
Hardware, Software installation and configuration
undefinedTraining
- Intellian VSAT Training in South Korea.
- Installation of V100GX VSAT antenna & troubleshooting procedure.
- Inmarsat fleet express training in Singapore.
- Basic principle of Ka band system &configuration of Inmarsat BDU, Ku to Ka band conversion of VSAT antennas
Personal Information
- Passport Number: Z3839880
- Date of Birth: 11/20/1990
- Nationality: Indian
Hobbies
- Playing Cricket, Travel and Listening Music
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge & belief.
Timeline
Field Service Manager
Station Satcom Pte Ltd
03.2023 - Current
Senior Filed Service Engineer
Station Satcom Pte Ltd
10.2019 - 03.2023
MARINE SATCOM ENGINEER
ZENER MARINE LLC
03.2016 - 09.2019
B.E. (E.E.E.) - Electrical And Electronics Engineering
SNS College of Engineering, Coimbatore
01.2008 - 04.2012
TECHNICAL SUPPORT ENGINEER
ZENER MARINE LLC
4 2013 - 2 2016
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