BALAMURUGAN CHELLAPPA
Singapore
Overview
20
20
years of professional experience
6
6
Certifications
Work History
COO- Operations & Delivery
Info lab Pte Ltd
01.2016 - 05.2025
- Company Overview: Info lab provides enterprise class innovative solutions that cater to the enterprise. Our focus is on below core areas: Portal & Collaboration, Enterprise level solutions, Mobile & Dev Apps, Robotics Automation, IOT. In addition, we also do customized solution from ground up if required. We partner world class technology leaders to provide truly complete solutions for our customers. Info lab understands the needs of the enterprise and our goal is to be a single stop provider.
- Operation and delivery Management
- Vendor management
- Client relationship management
- Managing IT Team and resource allocation based on Project
- Project cost Vs Project timeline management
- Agile and SDLC development approach implantation
- Managing AMC and support team reports and Monthly issues
- Budget allocation and Financial Planning based on Pipeline Projects
- Preparing Technical solution and Govt bid through Ge biz.
- Resource deployment and sales track management.
- Career Profile 1
Vice President- Delivery and Solutions
Rigel Soft Pte Ltd
03.2015 - 12.2015
- Involved into all facets of business including client acquisition, client management, relationship management, key talent acquisition, building business strategy.
- Career Profile 2
Lead System Engineer –Technical Lead
Crimson Logic
08.2012 - 02.2015
- Company Overview: Crimson logic is a trusted partner to governments worldwide. For over 20 years, Crimson logic has worked with governments across Asia, Middle East, North America, Latin America and Africa to find innovative and sustainable solutions to collaborate more seamlessly with their citizens and ecosystem. Crimson logic has continued to set industry-standards by delivering world-first eGovernment solutions to optimize workflow, increase operational efficiencies, and improve decision-making. Crimson logic has the unique ability to deliver end-to-end services, from designing and building eGovernment solutions, through to operating these services in order to drive substantial and lasting improvements.
- Vendor Coordination towards implementation of Project
- People Management
- Customer escalation Point of contact
- Service delivery management
- Managing Corporate SharePoint portal administration and Support
- Administration of Deployment Issues
- Administration of SharePoint servers 2010 and 2013
- Database Administration and Configuration
- Portal Administration of Internal Users
- Providing 3rd level support for SharePoint infrastructure and application
- Design, set up and create SharePoint team sites and areas for the business.
- Involved in planning for Back-Up System/Disaster recovery
- Conducting meetings to establish and enforce SharePoint best practices and standards manage proper security group naming conventions & security assignment processes.
- Recommended changes to monitor & manage portal growth, use, adherence to standards and security breaches Assist business in implementation, SharePoint process and taxonomy decisions.
- Managed customer and infrastructure expectations and monitored overall SharePoint usage reporting
- Managing peoples in team to deliver services
- Handling deployments of SharePoint and DB
- Handling new Project Proposal and budgeting the Quote
- Vendors management to Deliver Project
- Career Profile 3
Service Delivery Consultant Specialist- Team Lead
HP Pte Ltd
05.2011 - 08.2012
- Involved in MOSS 2007 Migration with In-Place Upgrade, Designing of Security Model including
- Active Directory and Creating of Content Manager roles & responsibilities.
- Designed Document library organization, structure and use.
- Design, set up and create SharePoint team sites and areas for the business.
- Involved in planning for Back-Up System/Disaster recovery
- Conducting meetings to establish and enforce SharePoint best practices and standards manage proper security group naming conventions & security assignment processes.
- Recommended changes to monitor & manage portal growth, use, adherence to standards and security breaches Assist business in implementation, SharePoint process and taxonomy decisions.
- Implemented monitoring techniques that would provide data to Dashboards using integration with SQL Server Reporting and Analytical Services.
- Created, managed, improved and organized the SharePoint template library and optimized SharePoint information process methodology.
- Provide training, resolved issues and questions, and provided consultative support.
- Managed customer and infrastructure expectations and monitored overall SharePoint usage reporting.
- Managed WSS site implementation and migration activities.
- Developed technical specifications and documentation to help users to develop solutions for business issues using SharePoint & Office systems.
- Provided SharePoint training and presentations to individuals or groups.
- Configured and maintained document libraries, lists, and WSS site collections.
- Perform typical administrative activities such as backup, restore, and site creation.
- Customized web applications, portals, web parts, and integration scenarios.
- Responsible for working with end-users to define and document requirements, for designing, developing, and testing solutions to meet these requirements
- People Management
- Customer escalation Point of contact
- Service delivery management
- Career Profile 4
Senior Systems Engineer
Crimson Logic Pte Ltd
05.2010 - 04.2011
- Implementing Windows Project in Singapore Judiciary.
- Fixing the Problems/Issues in the design with the help of application team.
- Drafting and Creating Security Configuration Templates for Windows Servers
- Installing and Configuring Windows 2003 Server domain, SharePoint Server 2007, BizTalk Server 2006, ISA Server, , Ms SQL Server and WSUS Server.
- Configuring the Windows Cluster and SQL Active- Active Cluster.
- Coordinating with Application Development team and external vendors for Solutions and implementation.
- Analyze technical problems and create solutions involving the use of existing techniques and/or tools.
- Provided the technical clarifications to Application Developers and to the head of the department.
- Customize & Hardening the servers as per the IDA Standard Operating Environment that includes all the technical and process level standards.
- Customize the Win 2003/2008 servers in terms of Registry, Account, Security policy, patching, to sustain IDA Standard Operating Environment.
- Optimizing and Fine-Tuning Various System Hazards/Bottlenecks.
- Design & Implement Disaster Recovery Solutions as needed
- Taken care of Implementation, Design and Project deployments of IELS
- Taken care server implementations, Administration of various Servers in Different Environment (TEST, Development, QA, Production)
- Taken care Hosting of Applications (MOSS2007, BizTalk, Black pearl, SQL Deployments)in various Servers in Different Environment
- Taken care SQL DB Backup and Restore
- SQL server Reporting integrated with K2 servers
- Taken care of new Tenders which is related to Microsoft products
- Handling of more 100 server for project Implementation
- Administration of Deployment Issues
- Database Administration and Configuration
- Handling SQL DB Deployments
- Career Profile 5
System Analyst
PHILIPS Pte Ltd
01.2008 - 04.2010
- Philips CAHS (Connect Application Hosting Services) is the service done for all Philips customers to migrate all existing Lotus Notes contents to SharePoint Server 2007 using Proposition tool. Also customize portal and extend the existing features of SharePoint according to the existing Lotus Notes application functionalities.
- Migration of Lotus Notes content to SharePoint Server using Proposition tool.
- Portal Administration and Configuration.
- Workflow customization and development using SharePoint designer 2007.
- Technical Support and training for customers on usage of SharePoint portal.
- Providing Global SharePoint Portal 24/7 Administration Support
- Provided global Support for 100000 Users
- Taken care User Permission issue
- Administration Site collection and Site permissions
- Taken care and of Design of Master Page and user site
- Taken care of .Net Administrations
- Administration of Work flows
- Handling Tickets based on ITIL Process
- Taken care of Change management through HPOV
- Career Profile 6
System Administrator
CSS CORP Pvt Ltd
09.2005 - 12.2007
- Major responsibilities are based on Major WINDOWS ADS Servers and maintenance
- Installation, Configuration and Administration of Windows 2003 Domain Controllers
- Handling maximum no of Development Server calls
- Providing Solution for Escalated Desktop related Calls
- Handling maximum no of Development Server calls
- Managing the Application related issues in the Server.
- Configuring and maintenance of ADS, DNS and DHCP
- Manage user accounts, groups, local security policies, and access policies
- Configured terminal servers and PC anywhere for Remote management service
- Backup and restore Management
- Taken care of User Creation and Deletion in ADS
- Responsible of the new service packs, software packages, hardware, drivers, and utilities
- Provide support in resolving OS problems either directly on site or via Telephone
- Installing OS In VMware GSX And ESX Versions
- VMware server implementation, administration and Deployment of guest OS
- Installing and configuring Linux OS and Solaris OS
- Installing and configuring ORACLE and MS SQL DB
- Projects:
- Server consolidation of development server’s by identifying the unused server and releasing the same with prior approval
- Implementing ADS for All Projects
- Enabled Various Group Policies Based On Project Requirements
- ADS Report Generation For Logon logoff Details
- Installed And Configured New DC to Existing Forest
- Installed And Configured Shared Point server
- Installed And Configured WAMP server
- Installed and Configured Web Trends Server
- From Jul 06 – Dec07 as System Administrator
- Major responsibilities are based on (Windows, Linux) Desktop and Windows Server related calls
- Providing IT support for a 350 member Development team working on variable Domains i.e. Testing, Java, Marketing lotus notes and HR Team
- Providing Solution for both Windows and Linux related Desktop Calls.
- Providing Solution for both Windows and Linux Server related Calls.
- Allocating machine for the new projects and design the network as per requirement
- Scheduling and performing regular backups for data redundancy
- Maintaining the virus free network by updating Antivirus signatures regularly
- Internet administration through proxy server
- Maintaining 400 Windows 2000 professional clients
- Supporting the users effectively without making any downtime.
- Configuring WIFI Connectivity’s.
- Monitoring VOIP Phones, PSTN Phones.
- Troubleshoot operating system related issues
- Perform user and group administration
- Coordinating with vendors and local service providers for maintaining uptime of hardware and communication equipment
- Projects:
- Implementation of new wing with seating capacity of 90 members
- Verifying the LAN and WAN Connectivity for all Voice and Data Ports available.
- Taken Ownership and completed the movement of a development team to the new location including the Desktop’s and Server’s.
- Implemented Altris tool For Remote Admin
- Involved and Coordinate DATACENTRE Redressing Work.
- From Feb 06 – Jul 06 as Assistant System Administrator
- Major responsibilities are based on Windows Desktop Related Calls
- Providing IT support based on a SLA Driven system for a 140 member Development team deployed in a separate site
- Providing Solution’s widely based on Microsoft products (i.e. – SQL Server, Visual studio .Net 2003, VSS, Windows Server and Windows Desktop OS) and simple network related calls.
- Effectively maintained the Data Network, Voice (PSTN Epabx) and Servers.
- Administrating LAN and WAN connectivity
- Allocating machine for the new projects and design the network as per requirement
- Handling maximum no of Development Server calls
- Taken Asset Details All Desktops and server Class Machines.
- Giving remote support for CSS Group of companies using Remote admin Tools
- From Sep 05 – Feb 06 as Assistant System Administrator Trainee
- Career Profile 7
Assistant System Administrator
CSS CORP Pvt Ltd
02.2006 - 07.2006
- Major responsibilities are based on (Windows, Linux) Desktop and Windows Server related calls.
- Providing IT support for a 350 member Development team working on variable Domains i.e. Testing, Java, Marketing lotus notes and HR Team.
- Providing Solution for both Windows and Linux related Desktop Calls.
- Providing Solution for both Windows and Linux Server related Calls.
- Allocating machine for the new projects and design the network as per requirement.
- Scheduling and performing regular backups for data redundancy.
- Maintaining the virus free network by updating Antivirus signatures regularly.
- Internet administration through proxy server.
- Maintaining 400 Windows 2000 professional clients.
- Supporting the users effectively without making any downtime.
- Configuring WIFI Connectivity's.
- Monitoring VOIP Phones, PSTN Phones.
- Troubleshoot operating system related issues.
- Perform user and group administration.
- Coordinating with vendors and local service providers for maintaining uptime of hardware and communication equipment.
Assistant System Administrator Trainee
CSS CORP Pvt Ltd
09.2005 - 02.2006
- Major responsibilities are based on Windows Desktop Related Calls.
- Providing IT support based on a SLA Driven system for a 140 member Development team deployed in a separate site.
- Providing Solution's widely based on Microsoft products (i.e. - SQL Server, Visual studio .Net 2003, VSS, Windows Server and Windows Desktop OS) and simple network related calls.
- Effectively maintained the Data Network, Voice (PSTN Epabx) and Servers.
- Administrating LAN and WAN connectivity.
- Allocating machine for the new projects and design the network as per requirement.
- Handling maximum no of Development Server calls.
- Taken Asset Details All Desktops and server Class Machines.
- Giving remote support for CSS Group of companies using Remote admin Tools.
Education
M.Tech - Computer science
SRM Deemed University
B.E - Computer Science
Manonmaniam Sundaranar University
Skills
- Strong teamwork skills, and a strong ability to offer suggestions and improvements to process and work effectively across a range of personalities
- Strong oral and written communication Ability to communicate clearly and effectively with senior leaders and external partners
- Strong relationship management skills
- Organize, prioritize and coordinate multiple work activities with the ability to meet deadlines
- Excellent interpersonal and communications skills, both verbal and written
Certification
Microsoft Certified System Administrator - MCSA
Management Expertise
- Service delivery management in mid-sized account
- ITIL Process standard
- Incident/Problem/change/Service Level
- Disaster Recovery Site implementations
- Singapore Govt Projects rollout Implementation and management
- People Management
- Vendor management
- Proposing design of Infrastructure implementation
- Capacity management
- Tender Proposal
- Budgeting
- Audit and Corp security measures
- Technology Advisor
- Client relationships
Timeline
COO- Operations & Delivery
Info lab Pte Ltd
01.2016 - 05.2025
Vice President- Delivery and Solutions
Rigel Soft Pte Ltd
03.2015 - 12.2015
Lead System Engineer –Technical Lead
Crimson Logic
08.2012 - 02.2015
Service Delivery Consultant Specialist- Team Lead
HP Pte Ltd
05.2011 - 08.2012
Senior Systems Engineer
Crimson Logic Pte Ltd
05.2010 - 04.2011
System Analyst
PHILIPS Pte Ltd
01.2008 - 04.2010
Assistant System Administrator
CSS CORP Pvt Ltd
02.2006 - 07.2006
System Administrator
CSS CORP Pvt Ltd
09.2005 - 12.2007
Assistant System Administrator Trainee
CSS CORP Pvt Ltd
09.2005 - 02.2006
B.E - Computer Science
Manonmaniam Sundaranar University
M.Tech - Computer science
SRM Deemed University
Similar Profiles
CHOWTHIRY TSCHOWTHIRY TS
Program/Project Manager at Info lab Pte Ltd, SingaporeProgram/Project Manager at Info lab Pte Ltd, Singapore
Jeetendra MishraJeetendra Mishra
Quality Analyst and Business Analyst at Maritime Info Lab LimitedQuality Analyst and Business Analyst at Maritime Info Lab Limited
Saravana KumarSaravana Kumar
Technical Solution Consultant at ST Engineering Info-Security Pte LtdTechnical Solution Consultant at ST Engineering Info-Security Pte Ltd
Mohamad Isyanto Bin HasimMohamad Isyanto Bin Hasim
Policy Analyst(Model Policy) at TiktokPolicy Analyst(Model Policy) at Tiktok
Carson SngCarson Sng
International School Science Teacher (Primary) at Siam Singapore International SchoolInternational School Science Teacher (Primary) at Siam Singapore International School