BALAMURUGAN A/L C SELVARAJA
A BAR PERSON
SKUDAI
Summary
Seeking a challenge to become a successful & an influential leader by using my skills, knowledge effectively in the driving growth of the company revenue, tenacious in building new business, securing customer royalty, most importantly working as a team thereby proving to be one of the most valuable assets in the organization.
A dynamic professional with rich and various experiences in hospitality industry. Creativity, planning, adaptability, and guest focus are my key competencies. Result oriented commitment with excellent communication and presentation skills. Good organizational capabilities, with the ability to motivate and lead a team that can. Achieve organizational and financial goals effectively. Interpersonal skills and ability to achieve cross-functional coordination.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Bartender
Doubletree By Hilton Hotel
12.2022 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Supervisor - In Room Dining / Bar
Renaissance Johor Bahru Hotel
10.2018 - 11.2022
- Performs opening and closing procedures established for the department
- Accurately records, pre-checks and picks-up all food and beverage orders
- Delivers guest food orders in a timely manner
- Checks completed orders for accuracy and quality
- Greets guests, describes selected items to the guest using interesting and communicates options for removal of trays, responds to request for tray removal according to established time standards, and accurately closes guest checks
- Report guest complaints immediately to the administrator and ensuring follow up is performed with the guest
- Complete closing duties, including restocking items, etc
- Maintain cleanliness of work areas, chinaware, glassware, etc
- Assist in carrying out scheduled inventories of products and operating equipment
- Ensure that the place of work and surrounding area is kept clean and organized at all times
- Ensure proper appearance and grooming while on duty
- Ensure to have minimum wastage and breakage
- Ensure communication between Kitchen, Front of House and service team members
- Assist in carrying out scheduled inventories of products and operating equipment
- Perform any other assigned reasonable duties and responsibilities as assigned or as requested by administrator
- Stock and maintain the bar with all the required supplies and inventory
- Respond promptly to requests from customers in a polite and professional manner
- Attempt to limit problems related to customers excessive drinking by following established procedures
- Monitor inventory & daily updates beverage inventory
- Order and restock bar inventory
- Prepare duty roaster for In Room Dining & Bar attendant
- Handling Bar & In Room Dining Manager's tasks due no manager for 2 years
- Pass Brand Standard Audit Year 2018
- Pass Brand Standard Audit Year 2019
- Pass Brand Standard Audit Year 2020
- Pass Brand Standard Audit Year 2021
Education
Sijil Pelajaran Malaysia (SPM) -
Sek. Men. Keb. Taman Desa Skudai
Skudai, Johor 01.2011 - 12.2015
Skills
Communication
Attention to detail
Multitasking
Problem solving
Skill management
Adaptability
Conflict resolution
Financial management
Computer literacy
Inventory management
Compliance knowledge
Leadership
Hotel operation
Job specific operation skills
Accomplishments
- Pass Brand Standard Audit, 2018
- Pass Brand Standard Audit, 2019
- Pass Brand Standard Audit, 2020
- Pass Brand Standard Audit, 2021
References
S.PARTHEEBAN, F&B MANAGER, RENAISSANCE JOHOR BAHRU HOTEL, 2 JALAN PERMAS 11, BANDAR BARU PERMAS JAYA, MASAI, JOHOR, 81750, MALAYSIA, +607 381 3322, +607 381 3500, +6011 3671 5383, PARTHEEBAN.SUNDARAMURTHY@RENAISSANCEHOTELS.COM
Training
- The Plot Thickens
- Ready, Set, Go (WOW, Resolve, Inspire, Hire)
- R Image 101
- Ready, Set, Experience (Living the brand, Making memories)
- Bar Arts - Complete Guide to Beverage Wines & Spirits
Skills - Softwareandsystems
- MS Words
- MS Excel
- PowerPoint
- Infrasys
- Micros
- MS Dos
- Birsheet
Timeline
Bartender
Doubletree By Hilton Hotel
12.2022 - Current
Supervisor - In Room Dining / Bar
Renaissance Johor Bahru Hotel
10.2018 - 11.2022
Sijil Pelajaran Malaysia (SPM) -
Sek. Men. Keb. Taman Desa Skudai
01.2011 - 12.2015
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