Balamurugaan Alagarasan
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. I am an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier/Cook
KFC Management Private Limited
01.2015 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Warehouse (Stacker/Picker)
Redmart
01.2016 - 01.2017
- Built safe and balanced loads for deliveries with no shifting or damages.
- Loaded bulk and route delivery trucks with warehouse goods.
- Packed and palletized items for shipment on outbound trailers.
- Kept warehouse clean with daily cleaning, organizing and sanitizing of high-touch surfaces.
Waiter
TCC Agency
01.2017 - 01.2017
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Stacker/Packer/Picker
G Logistics
01.2017 - 01.2018
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
Customer Service Officer
Diamondsky Oil
01.2022 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
Customer Service Officer
Lion City Rentals
01.2023 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
Operations Executive
Ace-Drive Pte Ltd
- Collaborated on operational support tasks to achieve common goal.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
Education
Nitec - Mechatronics Engineering
Institute of Technical Education College Central
Singapore10.2019
Singapore-Cambridge General Certifcate of Education Normal Technical NT Level - GCE N-Level
Fajar Secondary School
Singapore10.2016
PSLE
Yew Tee Primary School
Singapore09.2012
Skills
- Capital Spending
- Profitability and Revenue Generation
- Supply Chain Management
- Process Improvements
- Team Leadership
- Management
- Operations Management
Certification
- Food Beverage Safety & Hygiene Policies, KFC Management Pte Ltd - 2015
- Aviation Maintenance Appreciation Programme , MAJ Aviation Pte Ltd - 2016
- The 7 Habits of Highly Effective Youths, Institute of Technical Education - 2018
- Work in a Team, Army Logistics Training Institute - 2019
- Communication and Relate Effectively, Army Logistics Training Institute - 2019
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Timeline
Customer Service Officer
Lion City Rentals
01.2023 - 01.2023
Customer Service Officer
Diamondsky Oil
01.2022 - 01.2022
Waiter
TCC Agency
01.2017 - 01.2017
Stacker/Packer/Picker
G Logistics
01.2017 - 01.2018
Warehouse (Stacker/Picker)
Redmart
01.2016 - 01.2017
Cashier/Cook
KFC Management Private Limited
01.2015 - 01.2016
Operations Executive
Ace-Drive Pte Ltd
Nitec - Mechatronics Engineering
Institute of Technical Education College Central
Singapore-Cambridge General Certifcate of Education Normal Technical NT Level - GCE N-Level
Fajar Secondary School
PSLE
Yew Tee Primary School
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