BALAKRISHNAN

Experienced in the development of products, project management, and process improvement, with a particular focus on leveraging the concepts of Six Sigma and Kaizen techniques to improve the efficiency of products and processes. Streamlined processes by introducing automation and other methods to increase productivity and customer satisfaction. Improved process flow by implementing Lean Manufacturing principles.

My roles and responsibilities are divided into the following categories:
1. PRODUCT DEVELOPMENT
2. PROJECT MANAGEMENT
3. TECHNICAL SUPPORT & QUALITY ASSURANCE
4. PRODUCT DOCUMENTATION
1. PRODUCT DEVELOPMENT:
• Responsible for all the new and existing products, which involves testing and evaluating the
products, and making improvements to optimize product performance and reliability.
• Ensuring the quality of the product by testing and developing its features according to the Six
Sigma approach. Communicating with the manufacturer to develop the product according to the
customer's specifications.
• Detailed Testing Reports & Certification
1. Pre-Analytics Reports
2. Post-Analytics Report
3. Testing for relevant certification
Creating a Pre-Analytics report to check product performance. Testing hardware and
software with user scenarios helps to ensure product functionality. Product performance can be
monitored in real-time to detect any potential problems as soon as possible. After the product is
released, a detailed post-analysis report will be created to identify any hardware or software
defects and to confirm that the product has met relevant certification requirements.
• Product Analytics: Product Analytics will be conducted to track and analyze user engagement
data and to use the data to optimize product features.
• Developing or assisting in the preparation of product training documents, including
1. Details of the technical specifications.
2. Instructions for installation.
3. Manuals for users.
4. Documents pertaining to marketing.
2. PROJECT MANAGEMENT:
• Strategic Planning of the project flow to ensure all tasks are completed on time and within
budget. Track the project's progress, monitor potential risks, and make necessary adjustments.
Establishing a weekly meeting with the customer to ensure that their expectations are being
met.
• Resource Planning will be done by obtaining the necessary manpower from the Installation
team and arranging for the buses required to test the product before the project commences.
• Conducting strategic reviews to examine our processes and procedures, analyzing our
performance, and utilizing Kaizen techniques to identify areas of improvement within a process
in order to provide the most effective service to our customers.
• As a Risk Assessment Manager, conducting safety training primarily for safety supervisors and
installation team leads. Conducting an on-site safety inspection by selected supervisors every
month in addition to a daily safety toolbox meeting.
• Training for the Users: Educating the bus captains regarding the purpose and usage of the
safety system and how they work to guarantee our safety, as well as training them on how to
use the system.
3. TECHNICAL SUPPORT & QUALITY ASSURANCE:
• Managing the installation team resources, as well as providing technical assistance and support
on the first prototype model installation workflow.
• Quality check and control procedures were implemented for the first 10 vehicle installations of
the project.
• Providing the customer and management with an update on the Installation & Commissioning
Checklist.
4. PRODUCT DOCUMENTATION:
• Product schematic layout.
• Detailed electrical diagram for installation.
• Schedule of the project.
• A Bill of Materials (BOM) list.
• Checklists for the project and installation.

PROJECTS CURRENTLY IN PROGRESS
TITLE OF THE PROJECT 1: AI-360 – SURROUND VIEW SYSTEM
PROJECT OBJECTIVE: To improve driving security, the system is equipped with Vehicle Parking
Assistant, a wide view reverse camera with a guideline, a top view of commuters, a wider angle
of view based on signalling, a high-resolution image in dim light conditions, a very clear 3D view.
CUSTOMERS: Public Transport Buses – SBS Transit Ltd and Tower Transit.
TRAIL IMPLEMENTED: 39 buses in SBS Transit Ltd
PROJECT COMPLETED: 700 buses in Tower Transit
TITLE OF THE PROJECT 2: AI-RADAR SENSOR
PROJECT OBJECTIVE: Cover 180 degrees on one side without blind spots and detect pedestrians
and bicycles within detection range.
CUSTOMERS: Public Transport Buses – SBS Transit Ltd and Tower Transit.
TRAIL IMPLEMENTED: 100 buses in SBS Transit Ltd
TRAIL IMPLEMENTED: 30 buses in Tower Transit
TITLE OF THE PROJECT 3: AI- DIGITAL MIRROR
PROJECT OBJECTIVE: To help drivers with Enhanced safe driving every day, providing safety in
road traffic and improving driver confidence, Making the blind spot visible to the driver, and
Better visibility during rain and at night.
CUSTOMER: Public Transport Buses - SBS Transit Ltd.
TRAIL IMPLEMENTED: 31 buses in SBS Transit Ltd

• Tested newly installed systems, closely monitoring functionality and adherence to operating specifications.
• Troubleshot and diagnosed [Type] equipment issues, quickly made plans for repairs and monitored use to rectify issues.

I worked as a Senior Technical Engineer in the Information and Technology Department from
2019-2021. Responsible for managing IT operations and providing technical assistance to users for the
projects listed below.
ROLES & RESPONSIBILITIES
• Testing the new firmware for the product according to the customer’s requirements and
ensuring that the product functions according to the customer’s specifications.
• Performing a Requirement Analysis along with the Security Planning of the product based on the
customer's requirements.
• Provided technical solutions to customers that met their needs, assisting with troubleshooting
and resolving technical issues in a timely and cost-effective manner.
• Supported and resolved technical issues flagged by the Internal departments (Command Centre
(CC) team, the Project Engineering team, and Value Adding (VA) team) and the customers.
Documented the solution so that any command centre department could easily access and use
it to resolve future issues.
• Providing DESKTOP SUPPORT
CUSTOMERS: PUBLIC TRANSPORT- Buses (SBST, SMRT, TOWER TRANSIT (TT), GO AHEAD (GA)).
ROLES:
• Installation of our Software and providing desktop support. Additionally, troubleshooting
any technical problems and ensure that the system runs optimally.
• Worked on server migration and system configuration to ensure optimal performance.
• TRAINING THE USERS: Training end users on how to use the system as well as
troubleshooting small technical issues that may arise.
TECHNICAL SUPPORT FOR THE PROJECTS:
PROJECT 1: T-GUARD
PROJECT OBJECTIVE: This system alerts drivers and reduces devastating accidents.
MONITORING SYSTEMS:
1. Mobile Digital Video Recorders with driver safety Monitor System Driving Status
Detection
2. Advanced driver-assistance systems (ADAS)
CUSTOMERS: Port of Singapore Authority (PSA), Season Bus Service, Raffel Bus Service, P.I.L
Consortium, Diamond Coach, AsiaPac)
COMMERCIAL VEHICLES: Heavy Vehicles, Truck, Long Vehicle, Container Vehicle, Van.
TOTAL VECHICLES: 1856
PROJECT 2: TELEMATICS SYSTEM
PROJECT OBJECTIVE: This system will provide a comprehensive, real-time analysis of driving habits
and behaviour, allowing bus captains to strive for safer, more economical driving.
CUSTOMERS: Public Transport Buses - SBS Transit Ltd, Go Ahead (GA)
TOTAL BUSES IN SBS TRANSIT LTD: 3200 Buses
TOTAL BUSES IN GO AHEAD (GA): 50 Buses
PROJECT 3: AUTOMATIC PASSENGER COUNTER
PROJECT OBJECTIVE: This system collects real-time data on the number of passengers entering and
exiting the vehicle, while also providing a comprehensive overview of all trips taken throughout the
day. 8 BUS ROUTE (Sembawang, Yishun, Canberra, Woodland, Woodland Lunch Service, Yishun
Lunch Service, Downtown East, Mandai Zoo).
CUSTOMER: WOODLANDS TRANSPORT
TOTAL BUSES: 30

• Provided technical support in both on-site and telephone consultations.
• Diagnosed malfunctions in [Software], directing support tickets to appropriate personnel for remediation.
• Identified and corrected system faults to minimize operational system downtime.
• Performed scheduled service work, installations, testing and repairs.

As a Maintenance Supervisor, monitored all maintenance operations for the project, ensuring that all tasks are completed on time and within budget, and ensuring that all safety regulations are followed. Provided technical and administrative support to the maintenance team. Developed and implemented maintenance strategies to enhance efficiency and reduce costs. Maintained records of all maintenance activities. Ensured all tasks were completed in a timely manner and in compliance with safety regulations. Developed and implemented team-building initiatives to improve interdepartmental collaboration.

ROLES & RESPONSIBILITIES
• Managing and scheduling the work plan for the overall maintenance of Singapore Mass Rapid
Transit (SMRT)-Buses.
o Monthly preventative maintenance for 1000 Buses.
o Quarterly preventive maintenance for 896 Buses.
o Corrective maintenance for all vehicles 1896 (Report Basis/Accident Repair).
• Worked along with TNTS Information and Technology Department (IT&D), and the supplier or
manufacturer's Research & Development (R&D) to enhance and develop products to value-add
customer requirements besides fulfilling their future needs that the industry requires.
• Work with my team members to brainstorm and discuss resources and timelines necessary to
meet customer expectations. Applying Kaizen techniques to the maintenance flow and
automation of reporting methods to the customer.
• Provided training to trainers: Identify the quality engineer, and train them to become leaders in
the installation and maintenance of the project.
• Conducted a team bonding session to increase the level of team integrity and social awareness
among the team members.
• Participated in weekly TNTS overall strategic meetings by providing feedback and interpreting
issues from the Project Engineering Department. Additionally, provided customers with weekly
or monthly updates on the maintenance progress.
CUSTOMERS
ST Engineering Land System, Allied Container Group, SINGAPORE SCHOOL TRANSPORT ASSOCIATION
(SSTA), AIR PRODUCTS, Port of Singapore Authority (PSA), SBS Transit Limited (SBST), Singapore Mass
Rapid Transit (SMRT), TT, GA

• Coordinated preventative maintenance schedules, verifying equipment safety and function.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Analyzed and identified equipment failure root causes and initiated correction actions.
• Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
• Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
• Evaluated final results to determine quality levels and isolate root causes of any identified faults.

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Assisted employees with resolving network problems at remote locations.
• Compiled data and generated graphs to interpret results and suggest key operational improvements.
• Spearheaded compliance efforts and developed best practices to drive continual process improvements.
• Analyzed security logs to determine and alleviate network threats.
• Configured, tested and maintain network equipment to achieve maximum performance.
• Supported system users, educating employees on troubleshooting and problem-solving protocols.
• Managed key information technology and compliance programs for proactive risk management.
• Configured, tested and maintained [Type] network equipment to achieve maximum performance.
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
• Implemented networking and server changes to meet client budgets and needs.
• Created flowcharts, diagrams and other documentation.
• Designed and implemented system security and data assurance.