Balaji T
Bangalore
Summary
Dynamic Business Operations Associate with a proven track record at Autodesk, enhancing operational efficiency and client satisfaction. Excelled in vendor integration and client account management, leveraging expertise in Autodesk Platform Services and exceptional problem-solving skills. Demonstrated ability to streamline processes and foster positive client relationships, driving business success.
Overview
5
5
years of professional experience
Work History
Business Operations Associate
Autodesk
Bangalore
07.2023 - Current
- Prepared detailed price quotes.
- Streamlined vendor order submissions.
- Managed account creation processes ensuring alignment with organizational standards.
- Developed cost proposals aligned with Flex token requirements.
- Facilitated efficient processing of DRB submissions within Middle East territories.
- Generated reports of tickets aging beyond 48 hours for Devtech support.
- Compiled prioritized ticket lists to expedite review process by Devtech leads.
- Addressed questions concerning APS CC/FT rates and consumption.
- Advise customers to reach out to support team concerning product questions.
- Coordinated efforts with GRO cloud security team for obtaining customer NDA approvals.
- Ensured client's receipt of essential reports, notably the SOC 2.
- Ensured completion of daily download tasks.
- Identified Oxygen and Email IDs through analysis of Client data.
- Streamlined weekly updates for both Master Oxygen and assigned Email ID data.
- Flagged user accounts showing negative balances.
- Engaged users to resolve their negative balances using email communication.
- Engaged clients regularly on a monthly basis about continuing their APS subscriptions.
- Resolved questions regarding APS CC/FT pricing and consumption.
- Handled user support for transferring APS app requests across accounts.
- Managed inquiries involving pricing and consumption of APS CC/FT.
- Guided users through vendor integration procedures.
Software QA Specialist
Persolkelly
05.2020 - 06.2023
- Working with Autodesk App Store Team where I inspect and verify the quality of the applications that are submitted to the Autodesk App Store by the developers
- Ensured the continued growth of new developers within the Autodesk App Store so that they provide a better-quality apps to their customers and End-users
- Performed regular inspections on Autodesk App Store UI and UX quality
- Performed Agile SDLC best practices and ensured the release of premium-quality applications that provided intuitive and secure experiences for the end-users
Intern
TOYOTA KIRLOSKAR MOTORS
01.2021 - 03.2021
- Oversaw quality control to identify inconsistencies and malfunctions.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Conducted root cause analysis investigations when issues arose with production processes or end-products.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Applied Six Sigma principles to optimize performance.
- Notified supervisors or other relevant personnel of test or production issues.
Intern
HINDUSTAN AERONAUTICS LIMITED
01.2021 - 01.2021
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Operated a variety of machinery and tools safely and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
Education
MBA - Information Technology
Dayananda Sagar University EXECUTIVE MBA
Bangalore02-2023
B.E (MECH) -
DON BOSCO INSTITUTE OF TECHNOLOGY
01.2019
PUC (PCMB) -
PES PU COLLEGE
01.2015
SSLC -
ST. JOHN'S HIGH SCHOOL
01.2013
Skills
- Quality Assurance
- SDLC Expertise
- Software Bug Management
- Web Application Testing with Selenium
- Mobile App Quality Assurance
- Web Application Management
- Multi-Platform Software Solutions
- JIRA Workflow Optimization
- Skilled in 2D and 3D Drafting with AutoCAD
- Revit Design Skills
- Skilled in 3D Modeling with Autodesk Inventor
- Expertise in Autodesk Platform Services
- Zendesk Customer Service Skills
- Experienced with Salesforce Lightning
- Cloud Application Management
- Pelican Forge
- Splunk Data Analysis
- Looker Data Visualization
- Grafana Data Visualization
- Power BI Data Visualization
- Basic Python Proficiency
- Business strategy
- Client account management
- Database management
- Business strategy development
- Task prioritization
Accomplishments
- Won 'You are Autodesk' Award for continued support during App Store data extraction.
- Processed more than 1000+ apps submitted to the Autodesk App Store.
Projects
SMART TECH APPLICATION, 10 Days, Involved in testing the application using different mobile specific testing. SOLAR CAR, The Project aims to control air pollution and reduce the scarcity of Petroleum products. DESIGN AND FABRICATION OF ATMOSPHERIC WATER GENERATOR USING NATURAL RESOURCES, The Project aims to reduce the scarcity of water and has a revolutionary application in the field of military.
Disclaimer
I do hereby declare that the above information is true to the best of my knowledge.
Languages
- English
- Kannada
- Tamil
Personal Information
- Father's Name: N. Thulasiram
- Mother's Name: T. Hemalatha
- Date of Birth: 09/20/97
- Nationality: Indian
- Marital Status: Unmarried
Languages
French
First Language
References
References available upon request.
Timeline
Business Operations Associate
Autodesk
07.2023 - Current
Intern
TOYOTA KIRLOSKAR MOTORS
01.2021 - 03.2021
Intern
HINDUSTAN AERONAUTICS LIMITED
01.2021 - 01.2021
Software QA Specialist
Persolkelly
05.2020 - 06.2023
MBA - Information Technology
Dayananda Sagar University EXECUTIVE MBA
B.E (MECH) -
DON BOSCO INSTITUTE OF TECHNOLOGY
PUC (PCMB) -
PES PU COLLEGE
SSLC -
ST. JOHN'S HIGH SCHOOL
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