Balaji Sampath Kumar
Summary
A dynamic, result oriented, time-bound and committed Techno Functional Business Analyst with over 15+ years of experience in building robust and innovative payment ecosystems with seamless performance using extensive experience of skills in Domain, Technical Expertise, Project Management, Test Management, Team Management, Vendor Management, Product and Process Management, Documentation of Business Processes in Cards Life Cycle- Issuing, Switch and Acquiring.
Overview
22
22
years of professional experience
Work History
Senior Technical Business Consultant
Tata Consultancy Services
10.2022 - Current
- Elicit, analyze, and document business requirements for End-to-End Debit card processes handled in Powercard
- Modules handled include card management, transaction management, finance, loyalty and interface handling through Powercard
- Efficient gathering of requirement and design leading to robust solutioning thereby effective implementation within timelines
- Added more controls in the merchant settlement/statement process
- Reduced the time taken to do merchant settlement by 2 hours
- Effective solution provided for Issuing Chargeback process to reduce the TAT by 2 days.
- Supported clients with business analysis, documentation, and data modeling.
Senior Business Analyst
National Bank of Kuwait
04.2018 - 10.2021
- Above 95% effective rate in gathering of Technical and functional requirements
- Minimal change requirements due to solution gap
- Provided effective solutions for generation of accounting thereby reconciliation efforts were reduced by an hour daily
- E-wallet, tokenisation and Samsung /Apple Pay implemented thereby fraud rate was reduced by 15%.
Senior Business Analyst
SQS India BFSI Limited (Formerly Thinksoft Global Services Limited)
01.2014 - 08.2017
- Provided requirements with clarity thereby the solution was effective and project implementation was on time for EVERTEC
- Providing ongoing support and training to end-users to ensure the smooth adoption of new systems and processes
- Efficient and effective stakeholder management led to the completion of the project delivery on time.
Manager, Service Delivery -Credit Cards
HDFC Bank
01.2008 - 12.2013
- Card spends grew by 10% consistently across different products
- Effective and robust communication with corporates using Commercial Portal thereby spends increased on the card
- Robust designing of functional and technical specifications leading to minimal changes in the solution
- Efficient traceability to track the requirement to the solutions and vice versa
- Identifying the issues, risks, challenges and benefits of existing and proposed solutions and outline business impacts
- Create clear, concise, and detailed business requirement documents, use cases, user stories, process flows, and other artifacts
- Evaluate potential software solutions.
Assistant Manager
CITIGROUP
02.2007 - 10.2007
- Responsible for resolution of escalated customer issues pan India on Cards as per the Service level agreement
- Handled a team of 6 members.
Assistant Manager
HSBC OPERATIONS AND PROCESSING ENTERPRISE (I) PVT LTD
04.2006 - 02.2007
- Migrated customer correspondence to Chennai, responsible for servicing customers with the help of a 4-member team and priority handling of Senior Management Complaints.
Senior Officer
Scope International
11.2002 - 03.2006
- Responsible for processing card maintenance, merchant settlement and management processes.
Education
Bachelor of Science - Physics
St Joseph College
Trichy12.2000
Skills
- Requirements Analysis
- Stakeholder Management
- Business Process Mapping
- Gap analysis
- Product Development
Keyinformation
https://www.linkedin.com/in/balaji-sampathkumar-7453231a/, Z4458898 issued in 2018., balajisk.trichy@gmail.com, +65 83166701 /+91 9841405414, EP Holder, M4287587W
Academiccredentials
- Pursuing Post Graduate Program in Business Analysis in partnership with Purdue University.
- Graduate in BSc(Phy) with 56% at St. Joseph’s College, Trichy.
- Certified in ISTQB Foundation Level.
- 1 year course in NIIT (2001-2002).
- Trained in Six Sigma methodology.
Timeline
Senior Technical Business Consultant
Tata Consultancy Services
10.2022 - Current
Senior Business Analyst
National Bank of Kuwait
04.2018 - 10.2021
Senior Business Analyst
SQS India BFSI Limited (Formerly Thinksoft Global Services Limited)
01.2014 - 08.2017
Manager, Service Delivery -Credit Cards
HDFC Bank
01.2008 - 12.2013
Assistant Manager
CITIGROUP
02.2007 - 10.2007
Assistant Manager
HSBC OPERATIONS AND PROCESSING ENTERPRISE (I) PVT LTD
04.2006 - 02.2007
Senior Officer
Scope International
11.2002 - 03.2006
Bachelor of Science - Physics
St Joseph College
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