Balaji Mayilvahanan

• Manage Azure Cloud Operations.
• Collaborate with other Business and IT Service Line teams and stakeholders to ensure that IT service management processes are integrated with other IT processes and aligned with business objectives.
• Drive implementation of ITSM process management using Salesforce.
• Drive incident, problem, change, capacity, service transition & vendor management continues process improvement, to increase stability and availability of platforms year on year.
• Oversee day-to-day execution of incident, problem, change, capacity, and service operation to ensure compliance and proper reporting and execution.
• Oversee incident management process, ensuring that incidents are resolved quickly and effectively, and that root cause analysis is conducted to prevent future incidents.
• Manage problem management process, ensuring that problems are identified and resolved in timely manner, and that knowledge is shared across organization to prevent similar problems from occurring in future.
• Manage change management process, ensuring that changes are properly evaluated, approved, and implemented with minimal disruption to business operations.
• Manage release management process, ensuring that new or modified services are tested and deployed with minimal risk to organization.
• Manage capacity management process, ensuring new and existing services run smoothly without risk for unexpected capacity problems and incidents.
• Monitor and report on service level performance, ensuring that service level agreements are met and that service improvement initiatives are identified and implemented.
• Engage with Business Lines, Development teams, and IT Infrastructure team members to ensure overall performance meets/exceeds service level objectives.
• Provide weekly, Monthly reporting to IT leadership and Business Lines, as well Monthly Management Reviews.
• Drive and organize Monthly Service Reviews.

• Accountable IT Operations, Projects, and Solution Delivery
• Managing Delivery Unit's PnL of 5Mn / Year and Project PnL of 2Mn / Year
• Accountable for all IT Projects and Deliverables are performed as per agreement and delivered within SLA.
• Accountable for Service Management, SLA Reporting, Compliance Reporting Project Governance activities such as Incident, Problem & Change Management and Root cause & Trend Analysis
• Implement service management workflow and SLA are complaint as per defined process and agreed service levels.
• Involved in Technical Presales activities.
• Identifying and Architecting IT Solutions as per customer requirement.
• Evaluate RFQ, Legal Documents, Project Scope and Prepare Project proposal and Project plan within Customer required budget.
• Involving End to End RFP process including defining solution as per application requirement, working with vendors, consolidate pricing, PnL, Solution Write-up, Bid Defense etc.
• Managing overall IT Infrastructure of clients not limited to Server, Network, Storage and EUC.
• Managing all internal and external audits.
• Managing Vendors and Procurement Process.

Key Projects and Client

ITE:

• Implementation Azure cloud infrastructure for Peoplesoft (Student Portal)

Town Council:

• Implementing Microsoft 365(Dynamics AX and CRM) Cloud for Town Council Management System, Network Implementation and Network Migration.
• Managing entire IT operations for Town Council including Service Desk , Desktop Support, Server Support , Network Support , Security Operations and Application Support.

• Accountable for day-to-day IT Operations within organization.
• Accountable for end-to-end life cycle for Laptop, Servers and Network devices that includes Procurement, Installation, Inventory and Maintenance.
• Implementing and managing Office 365.
• Accountable for all IT Projects and Deliverables are performed as per agreement and delivered within SLA.
• Evaluate RFQ, Legal Documents, Project Scope and Prepare Project proposal and Project plan within Customer required budget.
• End to End Project Implementation to ensure proposed solution is consistent, implemented and aligned according to overall organization IT Architecture and meet requirement.
• Ensure IT Infrastructure is set up adhering to regulatory and audit guidelines.
• Manage customer support and customer relationship.

Key Projects:

Starhub:

• Device Subscription as a Service (Implementing Smart Office EUC and Office 365)

SAFRA:

• Network Upgrade and Active Directory Upgrade from 2008 to 2016.

Veritas:

• New Office Setup involving IT Structured Cabling, Datacenter, Network and Audio-Video & Conferencing and WAN Migration

• Managing Windows Servers, Cisco UCS and VMWARE Platform.
• Perform Daily, Weekly and Monthly operational tasks.
• Ensure all hardware platforms and windows servers are patched with latest updates.
• Manage Incidents and tickets are resolved on time.

Key Clients and Projects:

SAFRA:

• Implementing and Managing Microsoft Dynamics AX and CRM.
• Setting up new office including IT Structured Cabling, Implementing Network and Server Infrastructure.

Singapore Police Force:

• Setting up private Cloud Infrastructure using Microsoft System Center.

MediaCorp:

• Setting up Network and Cisco UCS infrastructure for new office including network cabling, setting up datacenter, migration of network infrastructure and server services.
• Implementing IBM Tape Library TS3500 and Backup

BigBox:

• Setting up Network and Cisco UCS infrastructure for new office including network cabling.
• Implementing and Managing Microsoft Dynamics AX and CRM.

People's Association (OnePA):

• Implementing and Managing Microsoft Dynamics AX and CRM.

National Institute of Education:

• Implementing Hitachi SAN Storage and Migration of storage services from EMC to Hitachi

Canon:

• Implementing and Managing Microsoft Dynamics AX and CRM.

IMDA(IDA):

• Implementing GDC2 Network Infrastructure and Service Monitoring.

• Understanding the Business and Application requirements and designing server setup.
• Migrating Application Infrastructure from physical server to VM and upgrading Operating System for 500+ Servers.
• Managing Internal and External Audits.

• Managing Windows Servers (2000, 2003 & 2008), AD, DHCP, DNS, Backup, McAfee EPO, SAN Storage and Windows related applications.
• Managing Active Directory, Exchange, and monitoring systems – SCOM and HP Openview.

• Maintaining all Windows Servers and other Windows related applications.
• Managing Active directory, mailing systems - Exchange Server, IronPort, Blackberry, and Enterprise Vault.

Managing Windows Server and Exchange Infrastructure System administration (Windows 2000/Windows 2003 / Exchange 2000/ Exchange 2003)

• Managing Active directory servers across the globe over 15000 users with mailboxes.
• Single Point of Contact for Service Desk, Windows, Data Center and Backup related issues and Managing Vendors.
• Budget planning, Resource planning and Resource management.
• Planning and Implementing Centralized IT Service Desk and IT Operations
• Managing in internal and external Audits.

• Managing Network, Servers, and Desktops.
• Provide End-User support.