Balaji Mayilvahanan

My Career Objective is to work with a Challenging and Progressive Environment with an esteemed organization, so that my creative thinking and knowledge would help in contributing to spearhead both my professional and organizational goals.

Intelligent Service Delivery Manager, IT Operations and Project Manager with 20 years of experience in I.T Strong leader known for driving efficiency and cost savings through continuous process improvements. Polished individual with drive to proactively initiate positive change. 12+ years of solid experience in a multiple customer-based service delivery role. 11+ years of Project management experience handling million$ projects. Experienced in setting up Data Center, Server & Network Infrastructure, and related technologies. Experienced in managing a large team, including Solution Architects, Project Manager's, Security Operations, Subject matter expert's and IT Operation Engineers. Experience in RFP Process, Evaluate RFQ, Legal Documents, Project Scope and Prepare Project proposal and Project plan within the Customer required budget. Has experience in managing a large team, involved in Project Management, Helpdesk Management and Project implementations. Very strong in planning and following various quality processes. IT Service Delivery Management including SLA and Legal Clause Management. Involved in various IT Audits and Client Audits. Conducting periodic audits for ensuring compliance with Data security. Implementing security policies designed by the company for information security. Handled IT Operations Vendor Transition. Experienced in Audio-Video & Conferencing setup with product knowledge from Extron, Crestron, Solstice and Good knowledge of ITIL processes and Project Management Methodologies. Vendor Management, Incident Management, Problem Management, Change Management and Asset Management. Work Closely with Sales and provide cost effective solutions in order to win bids/tenders/proposals. Worked with Telecom like Starhub, Singtel and BT for WAN & Internet Migrations for clients. Acquired skills in customer issue handling by providing on time solutions, working positively on customer feedback about the service and offering effective service improvement plans. Customer oriented and self-driven. Proven leadership and drive teams of various IT disciplines. Proven project management skills i.e., competent in project planning and control with a good understanding of operational processes. A thorough team player with excellent organizational, interpersonal and communication skills. Ability to work in a fast-paced environment and juggle competing priorities. Conducting periodic audits for ensuring compliance with Data security. Knowledge of and experience with regulatory compliance, standards, and frameworks such as MAS (TRM), NIST, ISO, GDPR & CIS Represented customer's IT Audit by external auditors (PWC, Deloitte, EY, KPMG & Foo Kan Tan)