BALAGANESH SEVUGAPERUMAL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
ENGINEER
LENA MAIRNE ENGINEERING PTE LTD
03.2012 - Current
- Coordinated sampling and analysis tasks to verify quality of finished products.
- Captured technical schematics for use in project planning and execution.
- Participated in formal internal design reviews of proposed products and components.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Developed planning criteria for integrating and enabling new technologies.
- Illustrated potential obstacles when conducting site assessments for planned projects.
- Conducted feasibility studies for proposed projects using potential ROI and risk management.
- Performed preventative maintenance to keep tools and equipment functional
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports
- Developed positive working relationships with stakeholders to effectively coordinate work activities
- Wrote, reviewed and edited technical document in accordance with template requirements
- Developed work plans for various personnel roles based on strengths and talents
- Developed cost estimates and project specifications for proposals
- Captured technical schematics for use in project planning and execution
- Coordinated sampling and analysis tasks to verify quality of finished products
- Participated in formal internal design reviews of proposed products and components
- Reviewed technical drawings developed by CAD technicians and drafters
- Interacted with subject matter experts to develop training material and tools for personnel
- Developed planning criteria for integrating and enabling new technologies
- Provided input to team lead regarding areas for process and procedural improvement
- Prepared action plans for problematic processes and assets
- Illustrated potential obstacles when conducting site assessments for planned projects
- Routed and integrated technical and electrical components for projects
- Interpreted blueprints and technical drawings to analyze upcoming projects
- Conducted feasibility studies for proposed projects using potential ROI and risk management
Customer Service Associate
Sairam Consultants
03.2010 - 01.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Solved problems with products and services by providing customers with technical support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Increased revenue by cross-selling and upselling products and services.
- Provided training and support to new associates to help provide high-quality customer service
Education
ENGINEERING - Civil Engineering Technology
ANNA UNIVERSITY
CHENNAI04.2010
Skills
- CGMP Regulations
- Advanced Mathematical Abilities
- Topographic Surveying
- Deep Learning
- Dimensional Drawings
- Engineering, Procurement, and Construction Management
- Active Learning
- Project Management
- Safe Work Practices
Languages
English
Intermediate (B1)
Tamil
Advanced (C1)
Timeline
ENGINEER
LENA MAIRNE ENGINEERING PTE LTD
03.2012 - Current
Customer Service Associate
Sairam Consultants
03.2010 - 01.2012
ENGINEERING - Civil Engineering Technology
ANNA UNIVERSITY
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