Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic
Bala Murugan

Bala Murugan

Singapore

Summary

Collaborative and dependable professional with experience across customer service, operations, and aviation security. Skilled in maintaining safety and security standards, handling high-pressure situations with composure, and delivering excellent service. Adept at building relationships with stakeholders and working effectively within teams to achieve organizational goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Executive

Ace-Drive Pte Ltd

Customer Service Officer

Lion City Rentals
01.2023

Customer Service Officer

Diamondsky Oil
01.2022

Waiter

TCC Agency
01.2017

Aviation Security Officer

Certis Cisco Aviation Security
07.2024 - Current
  • Operate and monitor X-ray machines to screen baggage and detect prohibited items.
  • Conduct security screening of passengers, staff, and baggage to ensure compliance with aviation security regulations.
  • Perform access control duties at restricted airport zones to safeguard aircraft and facilities.
  • Patrol assigned airport areas to detect and deter suspicious activities.
  • Respond promptly to security incidents and emergencies as per protocols.
  • Collaborate with law enforcement and airport authorities to maintain a safe travel environment.
  • Provide assistance and guidance to passengers while maintaining service excellence.

Stacker/Packer/Picker

G Logistics
01.2017 - 01.2018

Warehouse (Stacker/Picker)

Redmart
01.2016 - 01.2017

Cashier/Cook

KFC Management Pte Ltd
01.2015 - 01.2016

Education

Nitec - Mechatronics Engineering

Institute of Technical Education, College Central
10.2019

Singapore-Cambridge GCE Normal Technical (NT Level) - undefined

Fajar Secondary School
10.2016

PSLE - undefined

Yew Tee Primary School
09.2012

Skills

  • Aviation Security Screening (X-ray operations, access control, baggage screening)
  • Operations Management & Process Improvement
  • Conflict resolution skills
  • Team Leadership & Collaboration
  • Supply Chain & Logistics Support
  • Security protocols
  • Surveillance techniques
  • Passenger screening
  • Access control

Certification

  • Food Beverage Safety & Hygiene Policies, KFC Management Pte Ltd - 2015
  • Aviation Maintenance Appreciation Programme, MAJ Aviation Pte Ltd - 2016
  • The 7 Habits of Highly Effective Youths, Institute of Technical Education - 2018
  • Work in a Team, Army Logistics Training Institute - 2019
  • Communication and Relate Effectively, Army Logistics Training Institute - 2019

LANGUAGES

  • English — Proficient (C2)
  • Tamil — Proficient (C2)
  • Chinese (Mandarin) — Advanced (C1)
  • Malay — Intermediate (B1)

Timeline

Aviation Security Officer

Certis Cisco Aviation Security
07.2024 - Current

Customer Service Officer

Lion City Rentals
01.2023

Customer Service Officer

Diamondsky Oil
01.2022

Waiter

TCC Agency
01.2017

Stacker/Packer/Picker

G Logistics
01.2017 - 01.2018

Warehouse (Stacker/Picker)

Redmart
01.2016 - 01.2017

Cashier/Cook

KFC Management Pte Ltd
01.2015 - 01.2016

Operations Executive

Ace-Drive Pte Ltd

Singapore-Cambridge GCE Normal Technical (NT Level) - undefined

Fajar Secondary School

PSLE - undefined

Yew Tee Primary School

Nitec - Mechatronics Engineering

Institute of Technical Education, College Central
Bala Murugan