Bak NG
Summary
Proven Operations Manager with a track record of driving revenue growth and boosting profitability at Domino's Pizza Singapore through expert team leadership and robust operations management. Skilled in risk management and budget development, achieving significant performance improvements. Excelled in fostering customer satisfaction and employee performance, demonstrating exceptional problem-solving abilities and planning acumen.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Platinum Wines & Spirits Pte Ltd
06.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
District Manager
Domino's Pizza Singapore
01.2013 - 12.2015
- Supervise 7 locations to enforce high-quality standards of operation.
- Coordinated with other district managers to actualize performance improvement strategies.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Generated financial and operational reports to assist management with business strategy.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Created robust succession plans for key positions within each location, ensuring seamless transitions and continued excellence in operations during personnel changes.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Planning and Implementation
- Risk Management
- Budget Development and Management
Accomplishments
- Earned the “Top District Manager” Award in 2014.
- Supervised team of more than 300 staff members.
Domino's Top District Manager in 2014
Certification
- Certified FHO
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Timeline
Operations Manager
Platinum Wines & Spirits Pte Ltd
06.2021 - Current
District Manager
Domino's Pizza Singapore
01.2013 - 12.2015
- Certified FHO
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