Bach Lo Nghiem
Summary
Adaptable and enterprising Sous Chef with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Seasoned Sous Chef specializing in Japan cuisine. Successful 2 years record in high-volume kitchens. Career achievements working with head chefs and kitchen staff to meet high standards for taste, presentation and service. High-performing individual with solid background in culinary arts. Skilled in creating innovative and delicious dishes while managing kitchen staff and inventory. Efficient and committed to keeping high standards of food safety and sanitation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Sous Chef
Tanesei Trading Pte Lte
02.2020 - Current
- Implemented successful cross-marketing strategies such as food and wine pairings.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Developed close relationships with suppliers to source best ingredients.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Implemented food cost and waste reduction initiatives to save money.
- Acted as head chef when required to maintain continuity of service and quality.
- Assisted with menu development and planning.
- Maintained up-to-date knowledge of current culinary trends and techniques.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Mentored kitchen staff to prepare each for demanding roles.
- Set up and broke down kitchen for service.
- Coordinated with team members to prepare orders on time.
Assistant Store Manager
subway in singapore
03.2015 - 06.2019
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Created and maintained safe and secure work environments for employees.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Assistant Sales and Marketing Manager
Taseco group join stock company
04.2011 - 11.2014
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
- Facilitated business by implementing practical networking techniques.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Implemented, executed and strategically expanded business channel partnerships and program initiatives.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Bartender Supervisor
Melia Ha Noi Hotel
07.2008 - 02.2010
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Trained 5 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Service Crew Member
Pressclub Ha noi
08.2006 - 04.2008
- Operated cash registers and POS systems, handling over in cash daily.
- Took orders, prepared meals, and collected payments.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Cooked, prepared and bagged food for customers.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Worked front counter, drive-thru and other areas.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
Education
High School Diploma -
Nanyang Institute of Management
Singapore 03.2011
Certificate of French Service in Hospitality
Hoa Sua College
Viet Nam06.2005
Skills
- High-Volume Environments
- Budgeting and Cost Control
- Garnishing and Plating
- Collaborative Relationships
- Operations Support
- Recruiting and Hiring
- High-Quality Ingredients
- Menu Planning
- Inventory Management
- Chef Assistance
- Food Preparation and Safety
- Culinary Trends Monitoring
Timeline
Sous Chef
Tanesei Trading Pte Lte
02.2020 - Current
Assistant Store Manager
subway in singapore
03.2015 - 06.2019
Assistant Sales and Marketing Manager
Taseco group join stock company
04.2011 - 11.2014
Bartender Supervisor
Melia Ha Noi Hotel
07.2008 - 02.2010
Service Crew Member
Pressclub Ha noi
08.2006 - 04.2008
High School Diploma -
Nanyang Institute of Management
Certificate of French Service in Hospitality
Hoa Sua College
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