Baby Ruth Bello
Summary
Experienced and enthusiastic Move Consultant with track record of success across wide range of company accounts. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and customer relations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Move Consultant
Asian Tigers- Singapore
10.2012 - Current
- Delivered outstanding service to clients to maintain and strengthen relationship for future business opportunities.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Worked closely with local/ overseas partners to ensure effective logistics management of every move handled
- Sets proper client's expectations and timely resolutions to challenges encountered during the shipments movement.
- Ensure prompt action towards client's requests
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Managed account's moves as one stop shop- from a-z required logistics
- Handled clients inquiries and suggestions courteously and professionally.
- Reduced process inconsistencies and effectively assisted team members on best practices and protocols.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Team Leader -Customer Service
Teleperformance- Manila
04.2005 - 06.2012
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Bachelor of Arts - Journalism And Creative Writing
University of The Philippines - Diliman
Philippines 04.2004
Skills
- Operations and logistics Analysis
- Timeline Development
- Data Gathering
- Quality Assurance
- Best Practices Implementation
- Continuous Improvement
- Resource Allocation
- Client Requirements Assessment
- Performance Tracking
- Analytical Thinking
- Client Relationships
Accomplishments
- Managed clients and accounts concerns effectively achieving consistent good KPI scores
- Earned high marks for handling customer account inquiries, accurately providing information to ensure resolution of service feedbacks and client satisfaction.
Affiliations
UP Haribon
Singapore Hearts Foundation
Certification
- Meta Anti-Corruption & Compliance Training 2023
- Attended The Firm (Goldman Sachs): FF Training (2021 to 2023)
- Facilitated Internal Training on Vietnam and Philippines Customs regulations (2023)
Section name
Writing has always been my go through guide in my day to day hurdles. It keeps me afloat and grounded with the mundane of life. Reading is my fundamental source of sanity. I love to read information about a wide array of topics. Anything under the sun arouses my curiosity.
The mind and body must always be well. Health is my treasured wealth. I am not much a fan of a hard core exercise hence 10k steps a day will go a long way for me.
I also draw my serenity and inner calmness through meditating, 10 deep breaths a day is usually enough.
Languages
English
Advanced (C1)
Timeline
Senior Move Consultant
Asian Tigers- Singapore
10.2012 - Current
Team Leader -Customer Service
Teleperformance- Manila
04.2005 - 06.2012
Bachelor of Arts - Journalism And Creative Writing
University of The Philippines - Diliman
- Meta Anti-Corruption & Compliance Training 2023
- Attended The Firm (Goldman Sachs): FF Training (2021 to 2023)
- Facilitated Internal Training on Vietnam and Philippines Customs regulations (2023)
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