BABY DHELSIE D. PEÑAS
Mendez
Summary
Highly organized and detail oriented with more that 14 year experience in Human Resource, Training, Recruitment and Payroll. Continually maintains a positive attitude while interacting with demanding clients.
Overview
19
19
years of professional experience
Work History
Payroll Officer
EY GDS
08.2023 - Current
- Processed and validated payroll for employees across multiple jurisdictions, ensuring compliance with Australian payroll regulations (PAYG, superannuation, HELP debt).
- Investigated and resolved payroll discrepancies, including overpayments, incorrect tax treatments, and system errors.
- Coordinated with HR, Finance, and external providers (e.g., ADP) to resolve complex payroll issues and ensure accurate outcomes.
- Reviewed and verified employee data such as bank details, tax scales, and superannuation information prior to payroll processing.
- Provided clear and professional communication to employees regarding payroll concerns, adjustments, and clarifications.
- Performed payroll reconciliation and audit checks to ensure accuracy and compliance before finalization.
- Supported payroll activities for employees on leave (e.g., parental leave, unpaid leave) and handled special compensation scenarios.
- Maintained payroll records and documentation in compliance with company policies and regulatory requirements.
Payroll Officer
IBM Global Process Services
12.2019 - 12.2023
- Australia Payroll (using SAP System)
- Process Australia payroll requirements (monthly, off-cycle)
- Conducts the monthly payroll run, coordinates with the team on planning for payroll run activities, and develops strategies to analyse what needs to be improved.
- Processing of requests: New Hires, Employee Conditions, Leave Audit, RAHTA Audit, RAHTA requests, Employee Earnings and Deductions, Child Support, Employee Data Management, Data entry of earnings and deductions
- Ensures accuracy of payments and deductions calculated by the
system. - Process complex sensitive data and information from multiple sources securely and accurately.
- Maintained accurate records of employee pay structures and personal data.
- Checked payslips and reports to support payroll validation and reconciliation processes.
Subject Matter Expert
IBM Global Process Services
Philippines, Cavite
01.2023 - 08.2023
- Part of People Experience team in Australia.
- Functioned as Supportive role for the People Experience team in Australia for tasks such as reviewing requests for completeness and accuracy by verifying, collecting and correcting employee data.
- Part of the People experience team who processes client escalations end to end.
- Escalation Support and follow up.
- Processing all ranges of complexity for different teams depending on the assigned areas.
- Converse and interact with Clients to clarify requests received.
- Establish good relationship with counterparts.
- Regularly coordinates with the clients for process clarification and completion.
- Assist in work distribution.
- Fulfils one or more multiple tasks which contribute to effective operations management like reporting, escalations, training and quality review.
- Monitoring / follow up of tickets status.
- Performs duties that is assigned from time to time.
HR Senior Service Associate
IBM Global Process Services
09.2014 - 11.2019
- UK Account / Australia Account
- Proficiency in SAP
- Follow Validation process, ensure validity of request based on the
policy. - Process requests like Work Schedule Rule Changes, WSR creation,
employee transfers like secondment and acting and remuneration
details of employees. - Drafting of letters for employee movement based on the request for
leaders signature and approval. - SLA Reporting
- Identified and resolved customer needs promptly and efficiently.
- Provided exceptional customer service, resolving queries promptly to maintain high satisfaction levels.
Officer in Charge / HR Account Manager
Maximum Solutions Corporation
05.2011 - 04.2013
- Supervised staff recruitment, interviewing, selecting and onboarding.
- Manages financial records, monitoring transactions, and ensuring accuracy in financial reporting.
- Supports the organization by maintaining client accounts, handling billing and collections, and ensuring compliance with financial policies and regulations.
- Implemented team building activities to enhance positive working environments.
- Negotiated employee wages based on employment level, qualifications and history.
- Developed HR strategies and initiatives, aligning with overall business strategy.
Welfare and Benefits Officer
Panasonic System Network Philippines Corporation
02.2008 - 05.2011
- Process Employees Government Mandated Benefits
SSS
HDMF
TIN
Company Loans - Conducted regular audits on benefit schemes to maintain compliance with government regulations.
- Maintained utmost confidentiality in handling and processing customers' personal details and data, preventing unauthorised disclosures.
Recruitment Officer
Panasonic System Network Philippines Corporation
02.2008 - 05.2011
- Administers Psychological Exams for Managerial, Supervisory and Rank and File applicants
- Screening and pooling of qualified applicants(Managerial, Supervisory and Rank and Files)
- Filing of 201 File (employees files)
- Prepares appointment papers
- Prepares Weekly and Monthly Manpower reports
- Responsible on providing the manpower requirements of the company
Psychometrician / Recruitment Officer
Panasonic Manufacturing Philippines Corporation
04.2007 - 07.2007
Education
BS - Psychology
New Era University
03.2007
Tagaytay City Science National High School
03.2002
Asis Elementary School
03.1998
Skills
- Payroll
- Employee Data Management
- Employee Administration Work
- Recruitment
- Process Improvement
- Staff and User Training
Languages
English
Personal Information
Citizenship: Filipino
Timeline
Payroll Officer
EY GDS
08.2023 - Current
Subject Matter Expert
IBM Global Process Services
01.2023 - 08.2023
Payroll Officer
IBM Global Process Services
12.2019 - 12.2023
HR Senior Service Associate
IBM Global Process Services
09.2014 - 11.2019
Officer in Charge / HR Account Manager
Maximum Solutions Corporation
05.2011 - 04.2013
Welfare and Benefits Officer
Panasonic System Network Philippines Corporation
02.2008 - 05.2011
Recruitment Officer
Panasonic System Network Philippines Corporation
02.2008 - 05.2011
Psychometrician / Recruitment Officer
Panasonic Manufacturing Philippines Corporation
04.2007 - 07.2007
BS - Psychology
New Era University
Tagaytay City Science National High School
Asis Elementary School