Gordon Chee
Punggol
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Service Manager
Koufu
01.2025 - 03.2025
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Resolved customer complaints in professional and timely manner.
- Implemented strategies to increase customer service satisfaction ratings.
- Analyzed service reports to identify areas of improvement.
Sales Executive
5-hour Energy
08.2024 - 01.2025
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Maintained current knowledge of evolving changes in marketplace.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Achieved or exceeded company-defined sales quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Barista
Luking Coffee
01.2024 - 05.2024
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
Security Officer
Club Vox
11.2021 - 08.2023
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Call Center Agent
Aia Insurance Agency
01.2019 - 02.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Created and maintained detailed database to develop promotional sales.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
Education
Higher Nitec - Engineering
12.2020
I completed my Diploma in Business at ITE Central, where I developed a strong foundation in business principles, management practices, and practical problem-solving techniques. Throughout my studies, I gained knowledge in areas such as marketing, finance, operations, and human resources. I honed my analytical, leadership, and communication skills, equipping me for a successful career in the business world. The curriculum also offered opportunities for hands-on learning, group projects, and industry exposure, further preparing me for real-world business challenges.
N Level Certificate -
12.2017
I attended Guangyang Secondary School where I completed my education and obtained my N Level Certificate. During my time at the school, I engaged in a variety of academic subjects, participated in extracurricular activities, and developed essential skills such as teamwork, communication, and critical thinking.
Skills
- Reliable
- Great communicator
- Team player
- Excel
- Microsoft words
- Powerpoint
- Outlook
Hobbies and Interests
- Muay thai
- Sky diving
- Diving
Personal Information
Age: 24
Timeline
Service Manager - Koufu
01.2025 - 03.2025
Sales Executive - 5-hour Energy
08.2024 - 01.2025
Barista - Luking Coffee
01.2024 - 05.2024
Security Officer - Club Vox
11.2021 - 08.2023
Call Center Agent - Aia Insurance Agency
01.2019 - 02.2020
ITE Central - Higher Nitec , Engineering
Guangyang Secondary School - N Level Certificate,
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