Hi, I’m
Fazlan Mohammad
Singapore
Summary
Proven track record of enhancing customer satisfaction and delivery efficiency, evidenced by a successful tenure at DHL. Skilled in route planning and handheld scanning devices, with a knack for establishing strong client relationships. Demonstrated ability to improve operational productivity by over 20%, leveraging excellent driving skills and effective communication.
Overview
2025
years of professional experience
Work History
Transnational
Courier
10.2021 - 07.2024
Job overview
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies
- Followed company policies and procedures during shift
- Enhanced customer satisfaction through timely deliveries and professional communication with clients
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions
- Contacted customers to confirm delivery details and locations
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality
- Developed strong relationships with clients through dependable service that ensured repeat business
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods
- Contributed to team success by actively participating in meetings about improving operational procedures
- Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes
- Ensured the safety of packages by properly handling fragile items during transportation and storage
- Verified package information to check for accuracy and completeness
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses
- Handled sensitive documents securely, maintaining confidentiality and protecting client information
- Drove safely at all times to avoid accidents and harm
- Operated vehicle safely in highly congested areas with no traffic violations
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries
Desmond Koh Racing Stable
Syce
12.2018 - 12.2020
Job overview
- Self-motivated, with a strong sense of personal responsibility
- Excellent communication skills, both verbal and written
- Proven ability to learn quickly and adapt to new situations
- Skilled at working independently and collaboratively in a team environment
- Passionate about learning and committed to continual improvement
- Managed time efficiently in order to complete all tasks within deadlines
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Worked effectively in fast-paced environments
- Worked flexible hours across night, weekend, and holiday shifts
- Demonstrated respect, friendliness and willingness to help wherever needed
- Strengthened communication skills through regular interactions with others
- Paid attention to detail while completing assignments
- Adaptable and proficient in learning new concepts quickly and efficiently
- Organized and detail-oriented with a strong work ethic
Q10
Courier Contractor
07.2017 - 12.2019
Job overview
- Reduced late or missed deliveries by consistently following up with dispatchers regarding updates on current assignments
- Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances
- Expanded company reach within the local community through active participation in promotional events as a representative of the courier service
- Proactively maintained vehicle cleanliness and performed routine maintenance checks for optimal performance on the road
- Supported the onboarding and training of new courier contractors, sharing best practices for route optimization and time management
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy
- Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries
- Maximized fuel efficiency through strategic route planning that minimized mileage while meeting delivery timeframes
- Maintained accurate records of all courier transactions, ensuring proper documentation for billing purposes
- Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system
- Adhered to strict safety guidelines, resulting in an exemplary driving record with no accidents or violations
- Enhanced delivery efficiency by optimizing routes and time management strategies
- Contributed to a positive work environment through effective teamwork and collaboration with fellow drivers and dispatchers
- Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly
DHL
Courier Driver
Job overview
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies
- Followed company policies and procedures during shift
- Enhanced customer satisfaction through timely deliveries and professional communication with clients
Education
Ministry of ManpowerSingapore
Safety Lifting Supervisor from Occupational Health And Safety
12.2016
Jin Tai Secondary School
Sec 1
02.1993
Xingnan Primary School
Psle
07.1991
Skills
- Route planning
- Handheld scanning devices
- Package pickup and delivery
- Mileage and service logs
- Returns pickup
- Sorting
- Payment collection
- Attention to confidentiality
- Issue escalation
- Performance improvement
- Excellent driving skills
Timeline
Courier
Transnational
10.2021 - 07.2024
Syce
Desmond Koh Racing Stable
12.2018 - 12.2020
Courier Contractor
Q10
07.2017 - 12.2019
Ministry of Manpower
Safety Lifting Supervisor from Occupational Health And Safety
Jin Tai Secondary School
Sec 1
Xingnan Primary School
Psle
Courier Driver
DHL
Similar Profiles
Jennifer HeoJennifer Heo
Interpreter at TransNationalInterpreter at TransNational
Daniela BerrazuetaDaniela Berrazueta
Social Media Marketing Manager at American TransnationalSocial Media Marketing Manager at American Transnational
ERIKA MEDINAERIKA MEDINA
Sales Development Relationship Officer at Transnational E-Business Solutions Inc.Sales Development Relationship Officer at Transnational E-Business Solutions Inc.