Your Name
Overview
18
18
years of professional experience
9
9
years of post-secondary education
11
11
Certifications
Work History
Head of Professional Services
APAC, Exclusive Networks Asia
10.2020 - Current
- To drive services revenues for the APAC region
- To develop country—based roadmaps of the service business
- Standardized and developed Services Pricing Templates across regions
- Working closely with the technical team across the region to manage maintenance pools
- Collaboration across all the regions to maximize and increase services number
- Inspects and reviews the services pipeline on a regular basis
- Clearly and accurately communicate to the regional team and leadership a path to achieve the individual and team quota on a weekly, monthly, quarterly, and yearly basis
- Be a recognized role model for collaboration, leadership, and overall business results
- Management of professional installation services and maintenance Support Services attach rote
- Managing and creating Backlog reports
- Building up the right candidates to manage services sales across the region
- Managed to handle 3 Services
- Nationality Singaporean
Lead
Exclusive Networks Singapore
01.2013 - 12.2015
- Established a close trusted working relationship with
- Vendors for ongoing business opportunities
- Interprets and utilizes install base data to produce an accurate renewal list for partners on a timely basis and drives that information into business opportunities
- Conduct weekly reviews with team members to qualify leads/opportunities via Pipeline Reports
- Maximize sales and margin opportunities by encouraging upsell products & services as well as multiyear renewal
- Enforce Team Members Follow Renewal Process
- Working closely with Sales Team by upselling In—house services as an optional service
- Customize Service Price to partner/per—project basis/bulk tender
- Construct In-House Services Price Template for Sales Team
- Achievements:
- Achieved Sales Revenue of US$22M with 4M GP of
- Renewal Business in FY19 across 18 products renewal
- Achieved Sales Revenue of US$30M with 6M of Renewal
- Business in FY18 across 26 products renewal
- Promoted to be Head of PS Sales, APAC
- Renewal & Services Sales, Team, , Singapore
- Oversee 26 Brands of Renewal Business in Singapore
- Manage a team of 4 renewal specialists
- Imposed Renewal Process to the team
- Contacting resellers & end customers for maintenance services renewal leads prior to expiry
- Manage and Build good rapport with vendors
- Bi—Weekly Renewal Pipelines Review with Top Partners
- Set up Weekly Cadence with Vendors
- Achievements:
- Imposed Renewal Process in the Year 2013
- Achieved Quota and MBO throughout the year 2013—2015
- Promoted to be Services Manager in Singapore
Renewal Services Representative
Exclusive Networks Singapore
11.2011 - 12.2012
- Singapore
- Handling F5 and Palo Alto Renewal Business
- Provide price quotations to resellers or end customers
- Prepare weekly pipeline review and report to Services
- Manager for the assigned product
- Updating & maintaining the maintenance database and its integrity
- Provides clarity on service entitlements
- Process and prepare maintenance contracts in the GPS contract module system
- Validate and process RMA requests for customers and resellers, & ensure proper closure by the return of replacement/repaired units to customers and faulty units to vendors
- Updating RMA case records, contracts, and maintenance database
- Achievements:
- Manage to hit the Quota set by the Management
- Attend F5 SKO in Shanghai
- Getting rewards from F5 for overachievement F5 Target number
- Promoted to be Servies Team Lead
Sales & Operations Manager
Oasis Central Pte Ltd
01.2011 - 10.2011
- Oversee overall financial management, planning, systems, and controls
- Manage and increase the effectiveness and efficiency of Support Services (HR, IT, and Finance), through improvements to each function as well as coordination and communication between support and business functions
- Doing Company Payroll — Online CPF Submission, Online GST Submission, and all the Company administrative issues
- Managing a full set of Company accounts e.g
- AP, AR, Invoicing, Bank Reconciliation & Financial Statement
- Doing soles quotations & generates new customers/ leads through Telemarketing campaigns
- Coordinate delivery schedule between customer and transport company
- Dealing with business negotiations between Distributors and End Users.
Representative
Regional Customer Services, Westcon Group Pte Ltd
11.2009 - 10.2010
- Preparing timely & accurate daily reports for the regional team
- Preparing weekly reports on operation & soles issues
- Timely Process for all regional orders from resellers
- Coordinate with reseller or regional team for shipment
- Assist purchaser to submit purchaser order to the vendor
- Handle complaints from resellers and co—ordinate with the regional team
- Handle quotations for third-party products
- Weekly meeting with Managing Director
Assistant Manager
Tai Ning Pte Ltd
01.1999 - 10.2009
- Contact forwarders and shipping lines (E.g
- MOL, RCL, NYK, Evergreen & etc.) for all the shipping arrangements
- Negotiate for the competitive freight rate, trucking charges, other packing material, and raw materials expenses with all the service provider
- Collaborating closely with buyers, suppliers, and banks to ensure timely sales contract order fulfillment & delivery
- Provide “After Sales Service Coll” to maintain a good relationship with the buyer.
Education
Degree - undefined
Murdoch University, birth
02.1995 - 12.1998
Bachelor of Commerce - Finance & Banking
KDU College
04.1994 - 11.1994
2l2,735788 - undefined
Sekolah Menengah Sultanah Engku Tun Aminah, Sijl Pelajaran Malaysia (SPM)
01.1989 - 11.1993
Skills
PC literate, strong knowledge on Microsoft Officeundefined
Certification
Handling of export L/C, Proforma Invoice, LC negotiation with the bank, and the entire shipping document (e.g. Bill of Lading, Commercial Invoice, Packing List
Timeline
Head of Professional Services
APAC, Exclusive Networks Asia
10.2020 - Current
Lead
Exclusive Networks Singapore
01.2013 - 12.2015
Renewal Services Representative
Exclusive Networks Singapore
11.2011 - 12.2012
Sales & Operations Manager
Oasis Central Pte Ltd
01.2011 - 10.2011
Representative
Regional Customer Services, Westcon Group Pte Ltd
11.2009 - 10.2010
Assistant Manager
Tai Ning Pte Ltd
01.1999 - 10.2009
Degree - undefined
Murdoch University, birth
02.1995 - 12.1998
Bachelor of Commerce - Finance & Banking
KDU College
04.1994 - 11.1994
2l2,735788 - undefined
Sekolah Menengah Sultanah Engku Tun Aminah, Sijl Pelajaran Malaysia (SPM)
01.1989 - 11.1993
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