Your Name
Overview
18
18
years of professional experience
9
9
years of post-secondary education
11
11
Certifications
Work History
Head of Professional Services
APAC, Exclusive Networks Asia
10.2020 - Current
- To drive services revenues for the APAC region
- To develop country—based roadmaps of the service business
- Standardized and developed Services Pricing Templates across regions
- Working closely with the technical team across the region to manage maintenance pools
- Collaboration across all the regions to maximize and increase services number
- Inspects and reviews the services pipeline on a regular basis
- Clearly and accurately communicate to the regional team and leadership a path to achieve the individual and team quota on a weekly, monthly, quarterly, and yearly basis
- Be a recognized role model for collaboration, leadership, and overall business results
- Management of professional installation services and maintenance Support Services attach rote
- Managing and creating Backlog reports
- Building up the right candidates to manage services sales across the region
- Managed to handle 3 Services
- Nationality Singaporean
Lead
Exclusive Networks Singapore
01.2013 - 12.2015
- Established a close trusted working relationship with
- Vendors for ongoing business opportunities
- Interprets and utilizes install base data to produce an accurate renewal list for partners on a timely basis and drives that information into business opportunities
- Conduct weekly reviews with team members to qualify leads/opportunities via Pipeline Reports
- Maximize sales and margin opportunities by encouraging upsell products & services as well as multiyear renewal
- Enforce Team Members Follow Renewal Process
- Working closely with Sales Team by upselling In—house services as an optional service
- Customize Service Price to partner/per—project basis/bulk tender
- Construct In-House Services Price Template for Sales Team
- Achievements:
- Achieved Sales Revenue of US$22M with 4M GP of
- Renewal Business in FY19 across 18 products renewal
- Achieved Sales Revenue of US$30M with 6M of Renewal
- Business in FY18 across 26 products renewal
- Promoted to be Head of PS Sales, APAC
- Renewal & Services Sales, Team, , Singapore
- Oversee 26 Brands of Renewal Business in Singapore
- Manage a team of 4 renewal specialists
- Imposed Renewal Process to the team
- Contacting resellers & end customers for maintenance services renewal leads prior to expiry
- Manage and Build good rapport with vendors
- Bi—Weekly Renewal Pipelines Review with Top Partners
- Set up Weekly Cadence with Vendors
- Achievements:
- Imposed Renewal Process in the Year 2013
- Achieved Quota and MBO throughout the year 2013—2015
- Promoted to be Services Manager in Singapore
Renewal Services Representative
Exclusive Networks Singapore
11.2011 - 12.2012
- Singapore
- Handling F5 and Palo Alto Renewal Business
- Provide price quotations to resellers or end customers
- Prepare weekly pipeline review and report to Services
- Manager for the assigned product
- Updating & maintaining the maintenance database and its integrity
- Provides clarity on service entitlements
- Process and prepare maintenance contracts in the GPS contract module system
- Validate and process RMA requests for customers and resellers, & ensure proper closure by the return of replacement/repaired units to customers and faulty units to vendors
- Updating RMA case records, contracts, and maintenance database
- Achievements:
- Manage to hit the Quota set by the Management
- Attend F5 SKO in Shanghai
- Getting rewards from F5 for overachievement F5 Target number
- Promoted to be Servies Team Lead
Sales & Operations Manager
Oasis Central Pte Ltd
01.2011 - 10.2011
- Oversee overall financial management, planning, systems, and controls
- Manage and increase the effectiveness and efficiency of Support Services (HR, IT, and Finance), through improvements to each function as well as coordination and communication between support and business functions
- Doing Company Payroll — Online CPF Submission, Online GST Submission, and all the Company administrative issues
- Managing a full set of Company accounts e.g
- AP, AR, Invoicing, Bank Reconciliation & Financial Statement
- Doing soles quotations & generates new customers/ leads through Telemarketing campaigns
- Coordinate delivery schedule between customer and transport company
- Dealing with business negotiations between Distributors and End Users.
Representative
Regional Customer Services, Westcon Group Pte Ltd
11.2009 - 10.2010
- Preparing timely & accurate daily reports for the regional team
- Preparing weekly reports on operation & soles issues
- Timely Process for all regional orders from resellers
- Coordinate with reseller or regional team for shipment
- Assist purchaser to submit purchaser order to the vendor
- Handle complaints from resellers and co—ordinate with the regional team
- Handle quotations for third-party products
- Weekly meeting with Managing Director
Assistant Manager
Tai Ning Pte Ltd
01.1999 - 10.2009
- Contact forwarders and shipping lines (E.g
- MOL, RCL, NYK, Evergreen & etc.) for all the shipping arrangements
- Negotiate for the competitive freight rate, trucking charges, other packing material, and raw materials expenses with all the service provider
- Collaborating closely with buyers, suppliers, and banks to ensure timely sales contract order fulfillment & delivery
- Provide “After Sales Service Coll” to maintain a good relationship with the buyer.
Education
Degree - undefined
Murdoch University, birth
02.1995 - 12.1998
Bachelor of Commerce - Finance & Banking
KDU College
04.1994 - 11.1994
2l2,735788 - undefined
Sekolah Menengah Sultanah Engku Tun Aminah, Sijl Pelajaran Malaysia (SPM)
01.1989 - 11.1993
Skills
PC literate, strong knowledge on Microsoft OfficeAble to use various type of Accounting Software — Accpro Computer SystemPleasant Personality, able to work under pressureIndependent and possess strong interpersonal & Leadership skillsManage to use inhouse System GPS and NetSuite SystemAnd Renewal managers across the APAC regionHelping to develop best practices guides, tools, andTemplatesActively contribute to defining the right set of activities to achieve objectivesMaximize Vendor Renewal conversion rateDrive tech refresh programDriving the adoption of the Rebound (Renewal) System across the APAC regionAchievement:-Driving the adoption of Rebound for EN Singapore over the lost few months with a full go—live expected in Q4,2020 Rebound is designed to auto—generate Vendor Renewal as well as tech refresh opportunities This System has been replicated across the APAC regionDriving services collaboration across the APAC regionBuilt up Services Training Material for all the Channels Managers, Product Managers, Presales, and Postsales TeamRenewal and Services Manager, Jan 2016 — Sep 2020SingaporeExclusive Networks SingaporeResponsible for the Singapore Renewal & Services businessManage a team of 4 renewal specialists with a product portfolio of 25 brands Core Brands include; McAfee, Palo Alto, F5, Fortinet & HPEAchieve sales objectives including sales quota and productivity requirements and other key performance indicators as determined by the Country ManagerManages partner inquiries related to quotes, pricing, co- terming, upselling, and reinstatement of maintenance contractsIncrease penetration through cross/up—selling based on understanding partners' landscape and the ability to recommend improved and/or complementary solutionsCollaborate cross—functionally (Channel Managers, Product Managers, inside sales, Technical & Operations) to build credibility and trust and provide a single customer—facing solutionReporting to the Country Manager for accurate forecasting and management of the deal through the entire lifecycle (prospecting, deal creation, close, booking, execution)
Certification
Handling of export L/C, Proforma Invoice, LC negotiation with the bank, and the entire shipping document (e.g. Bill of Lading, Commercial Invoice, Packing List
Timeline
Head of Professional Services
APAC, Exclusive Networks Asia
10.2020 - Current
Lead
Exclusive Networks Singapore
01.2013 - 12.2015
Renewal Services Representative
Exclusive Networks Singapore
11.2011 - 12.2012
Sales & Operations Manager
Oasis Central Pte Ltd
01.2011 - 10.2011
Representative
Regional Customer Services, Westcon Group Pte Ltd
11.2009 - 10.2010
Assistant Manager
Tai Ning Pte Ltd
01.1999 - 10.2009
Degree - undefined
Murdoch University, birth
02.1995 - 12.1998
Bachelor of Commerce - Finance & Banking
KDU College
04.1994 - 11.1994
2l2,735788 - undefined
Sekolah Menengah Sultanah Engku Tun Aminah, Sijl Pelajaran Malaysia (SPM)
01.1989 - 11.1993