Results-driven Network Engineer with 5 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Holds CCNA and PCNSE certifications, underscoring technical proficiency in IT networking and security. Currently pursuing a Postgraduate Diploma in Cybersecurity in Singapore, demonstrating a commitment to ongoing professional development in the field.
Possesses exceptional skills in customer management, particularly in handling escalated calls, and possesses robust troubleshooting capabilities. An effective communicator, able to engage stakeholders across all levels to deliver on project goals and organizational KPIs.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Network Engineer
CSS Corp
08.2017 - 06.2022
Managed the HPE Aruba Networks project, including TAC support for ARUBA AIRWAVE
Established the networking environment by designing system configuration, directing system installation, and defining/enforcing system standards
Maximized network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on optimization
Ensured network system security by establishing and enforcing policies, as well as defining and monitoring access
Maintained up-to-date job knowledge by participating in educational opportunities, reading professional publications, and actively participating in professional organizations
Responsibly resolved trouble tickets raised by clients through phone, email, or remote access within specified time frames
Successfully troubleshooted complex and critical networking problems on escalated calls from field engineers
Provided technical support to clients across the globe by remotely accessing their networks and efficiently resolving issues.
Education
Postgraduate Diploma In Cyber Security - Cybersecurity
LSBF Singapore
Singapore
08.2023 - Current
Bachelor of Computer Applications - Computer Science